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Return to manufacture - rights?


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Hi.

I'm totally sick to death of this, and wanted to know where I stand.

I'm sure a few of you will have been in the same situation at one time or another.

 

I recently bought an Xbox controller from Argos.

It was the Elite, which costs £120, a lot of money for a controller.

Less than 4 months later it's broken.

I contacted Argos and all they'll do is give me Microsoft's number.

 

Microsoft want me to post it to them at my expense, this is unacceptable for a number of reasons.

 

Firstly, I paid for a working product, I don't want to shell out any more.

 

Secondly, I don't want to be without a controller for several days or even weeks.

 

Lastly, it should not my responsibility to do any chasing around, I just want to return it to the store and get a replacement.

 

Where do I stand with this?

This isn't the first time a store has fobbed me off with this and I'm sick of it.

Posting my broken electronics to some obscure industrial estate in Europe is just unacceptable, are these stores breaking the law?

 

I'm tempted to just issue a court claim right away, but I know I have to give them a chance to fix it.

So I've sent a strongly worded email notifying them that I want it fixed,

and that I will pursue it through MCOL if necessary.

Hopefully it won't come to that.

 

I don't always go nuclear, but like I said this has happened so many times.

These large chain stores sell you a product then just wash their hands of it.

"Broken is it sir? Past 30 days, not our problem, you'll need to call this number..." etc. I'm sick of it!

 

Thoughts and advice?

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argos are wrong

it IS their problem under SOGA/CRA

and it shouldn't cost you anything

its gone wrong under 6mts.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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argos are wrong

it IS their problem under SOGA/CRA

and it shouldn't cost you anything

its gone wrong under 6mts.

 

dx

Thanks, that's what I thought. But it seems to be more and more commonplace to get fobbed off these days. I've had many an argument with an ignorent representative who believes my only option is to contact the manufacturer directly.

 

So what are my options if Argos don't play ball? Can I take them to court and claim costs? Can I charge for the time I spend on this nonsense? I'm tired of messing around with these companies and want to fight back.

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how did you pay for the item?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

DX is spot on starbug, the Consumer Rights Act 2015 is your friend here, court is your last option at the moment.

 

The onus is on the RETAILER, not the manufacturer to resolve. Argos deal with the manufacturer afterwards.

 

Google the Act above and wise up on it, then armed with knowledge, go back to the store and insist on its replacement.

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

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CEO Email.... FWIW, I would expect the elite to last a lot longer than what it has.

Whats the issue with your device?

 

 

I would say that the manufacturer offers a second chance to resolve this sort of issue. EG if Argos send it to "their" repairers, it may not get the same treatment as if it went to Microsoft.

If unlucky with Argos, and you just want to get it working, consider sending it to Microsoft.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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how did you pay for the item?

 

 

dx

I paid with my card online, then picked it up from the store.

 

DX is spot on starbug, the Consumer Rights Act 2015 is your friend here, court is your last option at the moment.

 

The onus is on the RETAILER, not the manufacturer to resolve. Argos deal with the manufacturer afterwards.

 

Google the Act above and wise up on it, then armed with knowledge, go back to the store and insist on its replacement.

Thanks, I'll check it out. It's good to know where I stand.

 

CEO Email.... FWIW, I would expect the elite to last a lot longer than what it has.

Whats the issue with your device?

 

 

 

I would say that the manufacturer offers a second chance to resolve this sort of issue. EG if Argos send it to "their" repairers, it may not get the same treatment as if it went to Microsoft.

If unlucky with Argos, and you just want to get it working, consider sending it to Microsoft.

The issue is something internal has broken - the thumbstick feels wrong and it sticks when you click down on it.

 

I could go through Microsoft but this is more a matter of principle. I shouldn't have to pack and post something and be deprived of it's use, that's my problem. And I'm sick of these companies washing their hands of me once they have my money, so I feel like fighting this one.

 

Great idea on the CEO email, I've used them before to good effect.

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I paid with my card online, then picked it up from the store.

 

Then you could also use the s75 chargeback route if argos wont play ball, contact your bank

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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There's just one problem - I can't find my receipt! I usually put stuff like this in a safe place, but have lost this one. Luckily I've checked my Argos account on the website and my order is listed there, will that be enough? There will also be a record on my bank card.

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you paid by card and its on their website

not an issue.

 

 

bottom line is you could do a chargeback against the card to your bank

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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yes deal with argos first see if they play ball

 

 

if not then do a chargeback

t

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you don't need too

quite ok

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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