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Exploding Phones?!?!?! Yes You heard right!

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Ladies & Gents... Have you heard the news? Mobile phones are now dangerous... (When did that change?)

 

But no seriously. News from Samsung regarding their Note 7 Product;

 

Samsung Will Replace Current Note7 with New One

 

September 02, 2016

 

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

 

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

 

Screenshot_5.png

 

Selling over a million units already, the device is shaping up to be a catastrophe for Samsung.

 

 

FAQS Below


 

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**Fko-Filee**

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FAQs

 

Q & A:

Q. Is this considered a Recall?

A: Although this is isolated to a battery cell issue, we are prioritising the safety of our customers first so, we are voluntarily replacing Galaxy Note7 devices with a new one.

 

Q. What action can customers take who do not feel comfortable with their current Galaxy Note7 before the replacement takes place?

A: Customers who have concerns with their current Galaxy Note7 device are encouraged to contact customer services team on 0330 7261000

 

Q: What is the issue?

A: Based on our investigation, we learned that there was an issue with the battery cell. An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error.

 

Q: How many issues have been reported so far, and in which countries?

A: Globally, as of September 1, there have been 35 cases that have been reported through Samsung’s customer service centres. Korea reported 17 cases, U.S. reported 17 cases, and 1 from Taiwan.

 

Q: Are the reported incidents increasing daily?

A: No, as of September 1, there have been 35 cases, with none reported in the UK. We do not expect the incident rate to grow.

 

Q. What measures are you taking to ensure this doesn’t happen again? Can you ensure that the new replaced devices will not experience the same problem?

A: We are working with multiple suppliers to ensure we conduct a rigorous inspection process and we do not anticipate any further battery issues.

 

Q. Was anyone hurt?

A: There have been no reported incidents in the UK.

 

Q. Several Korean media articles identify Samsung SDI as the supplier of battery that is experiencing the issue? Can you confirm this?

A: In order to meet market demands, we are working with multiple suppliers. Unfortunately we will not be able to confirm this as we work with several suppliers. We are currently working with all of them to protect our customers’ safety first and foremost.

 

Q. What quality assurance processes do you have in place with your battery supplier Samsung SDI? Are they a division of Samsung?

A: Again, these are proprietary business discussions that we will not be able to discuss publicly due to competitive reasons. It is more important that our consumers know that we have identified the issue and we will replace their Galaxy Note7 device.

 

Q: Is the incident only limited to Galaxy Note7? What about other mobile device models and their batteries?

A: This is only limited to the Galaxy Note7. Each model has a different design and manufacturing process.

 

Q. Is this a problem with the phone itself or with the battery only?

A: This is not a device issue. The issue is isolated to the battery cell only.

 

Q: Is the recent Galaxy Note7 shipment delay worldwide? What markets are impacted and for how long do you anticipate the delay will occur?

A: Yes, we have stopped sales of the Galaxy Note7. This will cause a delay in shipments in the UK but we are prioritising the safety of our customers first.


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Voda Statement

 

Vodafone is aware of reports about a very small number of battery cell issues reported by people using the Samsung Galaxy Note 7.

Quality and customer safety are absolute priorities for Vodafone and therefore the launch of the Samsung Note 7 will be delayed in the UK.

 

All affected customers will be notified about this issue and their options.

We will announce details of when the Samsung Note 7 will be available once the date has been confirmed by Samsung.

 

Vodafone UK advises customers with a Samsung Galaxy Note 7 to contact Samsung ASAP before using the device on 0330 7261000.

For further information please visit http://www.samsung.com/uk/news/local/uk-statement-regarding-galaxy-note7.


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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