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    • Hey everyone, I am hoping I can get some guidance with a car I recently purchased.   I have been looking around for a newer car and thought I would check out those internet car seller folks.   I found a car I liked and the description said it had all the things I wanted, so I paid the deposit, applied for finance, which I got, and opted for a PCP contract, paid my deposit and got my order confirmed. The car was delivered on Monday 1st June. First I must say that overall I am really very happy with the car, it is almost exactly what I wanted, I am delighted with the general condition, the way it drives and would not be too keen on letting it go if I have no need to do so.   So, the first thing, it was just under 700 miles over the quoted mileage, and I know that's not a lot. Still, that's not the point, the number is excessive, considering the place it came from is only about 200 miles from me. I have spoken to them about the mileage. They said it was a clerical error, which I do not believe, they have however agreed to refund me for 400 miles, which I decided to accept as I figured at least they have agreed to pay for just over half of the miles and did not want to be too unreasonable about it.   The second thing, and this is the one that is really the stumbling block. The cars headline said: 'FORD FIESTA HATCHBACK 1.0 EcoBoost 125 Titanium X Navigation 3dr'. Though the full advert is no longer visible, part of it still is, https://www.buyacar.co.uk/ford/fiesta/fiesta-hatchback/1-0-ecoboost-125-titanium-x-navigation-3dr-73955 and this is the car I bought.   So after checking it over upon delivery, and going around it with the delivery chap, all looked fine, and I decided a little drive was in order.   So off I went to put some fuel in, and while at the fuel station figured I would check out the sat-nav and this is where the problem is, there is no sat-nav. I checked the book, there is no slot for the navigation sd card, no button to turn on the nav, aka, no nav, none.   So I emailed them, and the response I got was: 'Thank you for your email, and I am sorry to hear you are not fully happy with your new purchase. This vehicle was not advertised with Sat Nav, so I am unsure where you feel you read the description you have provided?' ... ... 'In regards to the description of the vehicle, I have checked this on the order form, and the finance documents that were both sent to you and signed and the description of the vehicles reads as FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback.'   So I have pointed out the fact that there was not only a headline stating that the car was Navigation version but further, down the page, there was also a mention of it.   I also said to them, despite me signing said documents, I felt no need to recheck it because the wording navigation appeared several times in the advert which was enough for me to accept it was a version with navigation.   I also said, the order form nor the finance documents also make no mention of other stuff either like climate control, automatic folding mirrors, infact they do no mention any features, only that it is a FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback, so I have refused to accept this as an excuse and an attempt to lay the blame for this mistake at my feet. I honestly thought I was purchasing a car with sat-nav, based on the information provided by them.   I am awaiting a call from them but they have so far today failed to get in touch so figure I would use this waiting time to ask some of the more experienced members about their thoughts on where I stand with this.   Am I in a position for example to ask that they fit sat-nav? If they ask for the car back and put me in a position with no car again how does this work out? Am I flogging a dead horse?   Any advice please would be very much appreciate.   Thanks all.
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SHELLYA

Advantis debt collection, student loan company

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Hello. Sorry if this is in the wrong place but I am new.

 

During the years 2010-2012 i attend university. I received loans and grants for this period.

 

During 2011 ( the final year) me and my partner separated and obviously this affected the household income meaning I reapplied to student finance. They requested evidence which I supplied.

 

They continued to request evidence over months, actually years after I had left uni.

I supplied all the evidence I could and they then started to request evidence of my ex's earnings during the time we were together and proof of when we split

(God knows how you prove you no longer live with somebody? I sent the lease but they didn't accept).

 

 

Eventually I gave them my exs new details and sent everything he had given me.

They continued to request more P60s or wage slips (through me)

and my ex understandably had had enough of this year's after we split.

They never contacted him directly.

 

 

last month my mum received a letter from them asking if I live there ( I haven't for 8 years) and I told her to give them my address....as I assumed it was just student finance about my loans etc.

 

 

Now Advantis are contacting me requesting £6000 for all grants received as I didn't provide evidence that I was entitled to them ( which I 100% was, I never lied and provided everything I was able to).

 

 

I emailed student finance asking them to clarify this debt as I wasn't comfortable contacting a third party when I hadn't heard from them in over 4 years. No reply.

 

 

I don't really know what to do, the debt is 4 years old so I can't remember any amounts.

They could ask for any amount from me and I would know no different.

 

My question is, should I contact advantis as they've requested?

 

Thank you in advance.

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I think you should send a written complaint by letter recorded delivery to the Head of the Student Loan company or whoever administered your loans from the beginning. Ignore Advantis for now and wait for a reply to the complaint,


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Thank you. Would I just write what I have here. About the evidence sent and requested? I've never been in this sort of situation before and as it's been over 4 years i have no idea of amounts and dates.

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Thank you. Would I just write what I have here. About the evidence sent and requested? I've never been in this sort of situation before and as it's been over 4 years i have no idea of amounts and dates.

 

Yes, you write quite clearly. But try to give dates even if approximate, so they can see chronological sequence. It makes it easier for them, when they check their records. When you ever want to make a complaint it is always advisable to do so by providing dates of correspondence or even copies of correspondence received. This is better than a long letter just complaining about the situation. If you make it easy for a complaint handler, you may get a quicker response and they are more likely to have understood.

 

If you have no dates or copies of correspondence, just be as helpful as you can, by providing as much information as possible, but in a clear way. Perhaps bullett points, rather than long paragraphs.

 

I can't see that it is reasonable to have to supply details from an absent ex partner. But explain to them, roughly when the separation happened and about the financial situation from that point.


We could do with some help from you.

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ignore advantis no power dca

they are not BAILIFFS

 

 

who are stated as advantis client please on their letters?

important, before you do anything else^^^!

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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ignore advantis no power dca

they are not BAILIFFS

 

 

who are stated as advantis client please on their letters?

important, before you do anything else^^^!

 

 

dx

 

I'm not currently at home but I believe it was the student loans company but may have been student finance England. I'll double check when I'm home. Advantis have started to text me now every couple of weeks or so. Saying it is urgent that I call and it is a personal business matter.

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Forward their silly text messages to 7726 (spam) on your phones keypad.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Forward their silly text messages to 7726 (spam) on your phones keypad.

 

Thank you for the advice but the text appears to just be sent from " advantis" no number? My provider has asked for the phone number.

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Then they are using an on line bulk text provider, report Advantis to Ofcom as harassing you by text.

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The response from your provider is the same as I get, I don't always know the number sending me their spam messages, but I always forward them to that number, and simply ignore the response if I don't know the number.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I think you should send a written complaint by letter recorded delivery to the Head of the Student Loan company or whoever administered your loans from the beginning. Ignore Advantis for now and wait for a reply to the complaint,

 

 

So I finally received a reply from student finance.....over a month after contacting them.....

 

 

Thank you for your recent email dated 30/07/2016.

 

In the Collections Department we do not assess student's eligibility for

funding and as such, we would advise that you contact Student Finance

directly on 03001000607.

 

We had issued letters to yourself on 18/02/2016 and 18/03/2016 as well as

sending a letter to your two appointed contacts on 07/04/2016.

 

As no response was received, your account was passed to Advantis and your

account is no longer being dealt with by Collections Department.

 

Please contact them directly on the below details:-

 

Advantis

Minton Hollins Building

Shelton Old Road

Stoke on Trent

Stafforshire

ST4 7RY

Telephone 08445565440

Email admin@advantiscredit.com

 

 

So no clarification on what I owe or why. Just that they have forwarded my debt onto advantis??

 

Should I now contact advantis or call student finance??

 

It's so confusing.

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Never ever ring a DCA

They are not bailiffs

And have

No such legal powers


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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If you sent a complaint to student finance... why has advantis replied?


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Not being funny, but the reply you received was to a letter you sent before you had advice from CAG, unless you meant 30/08/16.

 

Suggest you now write recorded delivery to Head of Student finance company with full details of your complaint, saying that you will not be dealing with Advantis.


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Yes I've sent that letter, but then received this email ( in reply to my original email)so wasn't sure whether to continue waiting for the reply to my letter. So basically under no circumstances contact Advantis and only work with student finance?

I will wait for them to reply then. Thank you

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That reply was from student finance basically saying I must deal with Advantis now as it has been passed onto them. They claim to have sent me letters but must have been to my previous address so I never received them

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Don't deal with Advantis until Student finance have properly addressed your complaint.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Yep, wait for a written response from SF before doing anything else.

 

You can ignore Advantis.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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