Jump to content


Michael Browne

More airlines signed up to flight delay ombudsman schemes

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1110 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Regulator the Civil Aviation Authority (CAA), which no longer deals with complaints flight delays and cancellations, has announced that a total of 20 airlines have now signed up to approved 'Alternative Dispute Resolution' (ADR) bodies.

 

Customers with complaints aginst those airlines who have signed up with the Retail Ombudsman will have thier case dealt with free of charge.

 

But British Airways, easyjet and Thomas Cook have signed with CEDR which charges customers a £25 fee for unsuccessful claims for compensation

 

https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/Alternative-dispute-resolution/

 

Retail Ombudsman

 

Air Astana, Air Canada and Air Canada Rouge,Asiana Airlines EgyptAir , Flybe, Ryanair, SkyWorks Airlines AG, South African Airways TAP Portugal Turkish Airlines, Wizz Air

 

 

Centre for Effective Dispute Resolution (CEDR)

 

British Airways, easyJet, Thomas Cook, Thomson (TUI)

Share this post


Link to post
Share on other sites

Might it be better to use Sec75 for claims over £100 and then the Financial Services Ombudsman which is free/?

Share this post


Link to post
Share on other sites

Only in the Uk would companies join a scheme where they charge a person for there delay and that we pay for ourselves to be told that the flight delay was due to delays out of our control .

Talk about sticking 2 fingers up .

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...