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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Hastings Direct Smartmiles, Have they stolen my money?


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I am really confused with Hastings Direct Smartmiles.

 

am 25, got my license 4 months ago and got myself a little car a couple of days later.

 

A couple of issues I have had with them,

 

Issue 1:

Insured it with Hastings direct Smartmiles as it seemed to be a good policy and for a good price.

 

Set up my appointment to have the blackbox fitted all fine.

The night before the engineer was due to come in the morning and fit the blackbox (which was a couple of days before the end of the two week grace period due to my hectic work schedule)

 

I got a call saying they wouldnt be turning up as the engineer had been taken ill, all fine and understandable so re-arranged it for a few days later.

 

Again the night before I got another call saying the engineer would not be coming due to where I live.

 

Hang on, they knew where I live when the original appointment was set up (and when I took out the insurance)

 

how are they only just realising the engineer can't get here?

 

Then told i would have to go to an authorised installer over 18 miles away to get it installed, annoying and so much for the installation being at my convenience.

 

this was set for a weeks time, way past the grace period, which of course meant I was getting hounded by letters and calls threatening to cancel my insurance policy as I hadnt had the box installed.

 

called them multiple times to explain the situation and confirm it wasnt my fault it was theirs and they promised not to cancel.

 

Carried on getting the letters.

 

the morning of the appointment i get a call from the installing garage asking me about my appointment as they had only just been told about it

 

. I confirmed it and explained the situation to them and they were very short to me about it due to the short notice which was understandable.

 

Got it done, then got home to put in a complaint to hastings re all the touble and threats id recieved

 

they said they would investigate it.

A few days later I get a letter from them saying the issue had been resovled and id be getting a £90 refund from the installation team due to my issues. great.

Except I NEVER got it.

 

Issue 2:

Fast forward a few months and im involved in an accident (not serious) which i agreed liability to as Id been pulling out onto a main road

, (the other person hadn't seen me pulling out and therefore hadn't slowed down).

 

They got a small amount of damage (A smashed headlight and a dent in the bonnet),

my car was written off.

 

eventually when my car had been taken away and inspected by an engineer to confirm it was a write off,

the engineer said I would recieve back the valuation of the car £1250 minus my excess which was £95.

 

she asked me how I would want the money to be paid with me either bank transfer or cheque, I stated bank transfer please.

 

Another week later (17/08/2016) i finally receive a text from hastings saying that my claim had been settled and I would recieve my payment within 7 days.

Finally I thought, I can start looking for another car!

 

Today (24/08/16) I called them during my lunch break to ask about my payment as I had not received it

they said it had been authorised on the 19th.

 

Got home and there was a cheque waiting for me.

Funny bank transfer huh.

 

Heres the good bit, the cheque was for £741, over £400 pounds less than I had been told!

 

Straight onto the phone to them again to find out what had happened

apparently as well as the excess they had also taken the £400+ as I pay monthly to pay the rest of my insurance for the year(which I hadnt been told would happen, just minus the excess), even though I had been previously told that my insurance had been suspended waiting for me to cancel it if i wanted.

 

He explained that I had 30 days to add another car onto my policy (which I also hadnt been told).

 

I informed him that I wasnt going to add another car onto my policy as I was thinking of getting a policy with the main arm of hastings when i got another car as i didnt want the black box anymore, and why have i been made to pay for the whole years insurance when Id only had it a few months and wasnt going to keep it anymore

.

Suddenly he was speechless and didnt know what to say anymore,

then said maybe you should speak to the total loss team as they were handling it.

 

He then put me on hold again for a while (about 5-10 mins)

said they seem quite busy do you want to call back, i asked to be transferred.

 

Another 5-10 mins later and someone picks up,

i explain the previous conversation and she says i have not idea what to do about that the people you were speaking to deal with all that stuff,

but its just gone past 6 pm so they cant speak to you any more about it today.

 

She then even laughed a little and admitted it saying 'yeah probably' when i said 'oh thats just typical thats probably why they transferred me here then'

 

Has anyone else had a similar experience or even heard of being made to pay for the whole years insurance when they dont even know if you will be keeping it any more.

 

Im fed up with this company,

safe to say they will never be getting any more business from me or my family again,

I'd rather pay a bit more to someone else that have customer service like this!

 

If anyone has had a similar experience or has any advice on what I could do I'd be very grateful!

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I get that but ive only used it for 4 months, surely if you get an insurance policy then only use it for a few months then cancel its only a £40-£50 charge and if youve paid the years premium already you get back the money for the months you havent used? so as paying monthly you just simply dont pay the rest of the year? Thats what happend with my old moped.

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but you had a policy for say £500 for sake of argument ... that is the cost to cover your car in the event of an accident be it repaired or written off or to repair the other car that you hit ... its done what it was there for so why do you only think you should only pay for part of it ... if you'd paid in full you wouldn't get anything back after a fault claim ... and when you said you admitted liability because you pulled out of a side road and the car coming toward you didnt stop ... it wasnt their position to stop it was your responsibility NOT to pull out in a dangerous manner ... and then people complain their insurance is expensive ...it beggars belief it really does

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If you claim on Insurance, you pay the full years premium. Has always been this way. You normally can then Insure another car for the remainder of the year and in the circumstances because of the errors they might allow you more than 30 days to confirm a change of car on the policy. You can't normally change the current box policy to a standard policy, unless you can get Hastings to agree to this, given the errors and hassle fitting box to new car.

We could do with some help from you.

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I see that makes sense now, so if i was to get another car and put it on the same policy, i wouldnt have to pay as much for the insurance, just whatever extra that car would cost to insure + the installation of another box? Im pretty sure i wont do this just trying to make sure i understand correctly.

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Well yes, you have paid the full premium for the year so if you then add another car on you would pay any additional premium depending on the tyoe of car plus an admin fee. It may also be that your new car is cheaper to insure than the previous one

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Ok thats not too bad then, thanks for clearing that up, still annoyed they didnt tell me it would happen though, I have checked the policy thoroughly now and there was nothing in it about that. Still tempted to leave but may just have to grin and bear it for another few months before leaving them to try and save a bit of money :/ Cheers for your help :)

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Probably cheaper to stay, at least to conclude the year youve paid for already

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  • 2 weeks later...

Try not to be too downhearted about your little mishap on the road. I doubt there is a driver today who didn't have a prang at the beginning of their driving career. It is better to buy insurance for the year if you can afford it. This way you don't pay interest or penalties if you forget one month. These can soon mount up.

 

What you need to do here is find something that is cheap to insure and run for a couple of years. This will allow you to build up some no claims bonus which will help your premiums no end. Have a look at the following article that lists the cheapest cars in the UK to run and insure.

 

http://www.honestjohn.co.uk/insurance/top-25-lowest-insurance-group-cars/

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