Garage Conversion Warranty Problem

[Leicester_H]

Hi

We had our garage converted into a habitable room (9 years ago). They installed a new side door. The door has 'warped' and won't open/close properly (can't simply re-align/hang) . 10 year warranty says conversion company is responsible except for third party items which are covered by manufacturers warranty.

 

The door company also advertises a 10 year warranty BUT when we asked them they said they only covered items that they installed themselves.

 

So we have emailed the garage conversion company and had no reply. We have phoned the company twice (over 3 weeks) but there is no-one to talk to except the phone operator - she promised they would phone back but they haven't.

 

Any advice on what to do next and/or where we stand in this matter please ?

 

Thanks in advance, H

[ssparks2003]

Is this a wood, UPVC or other made door?

[Leicester_H]

UPVC - made by a local company (we had ALL our windows replaced by them after garage conversion).

H

[ssparks2003]

Sorry, I had forgot to re-visit this thread to see if anyone had responded.

 

Basically you are going to have to send a letter before action giving them 14 days to resolve the issue or you will take them to court, but only do this if you are willing to go through the small claims process