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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just had phone call from DWP telling me my ESA is ending today(8 weeks after my medical)???

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Just had phone call from DWP telling me my ESA is ending today(8 weeks after my medical)???

I had my medical on the 1st July 2016,which as usual I have received "0"points!

They have told me I have to make a claim today (so that I get a continuation of benefit??)

Can somebody please tell me if they can do this with no warning?

And will this cause problems with my housing benefit/council tax(which happened to me before, whilst waiting for my appeal and took months to sort out(but lost out on a lot of benefit) so now i'm terrified that its going to happen again!!!!

Any advice would be welcome


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i had the same a few weeks ago after getting 14 points , and unfortunately the answer is yes they can and do, i now have to sign on for jsa every two weeks whilst i wait for the mandatory review before i can start the appeal process, hb and ct were a bit of a problem as they wanted to see the formal dissension letter which only came three weeks later, before the would change me over but now it just going through the drudgery of the jsa process until they get their fingers out/

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Just thought I would post on here re your Council Tax benefit. If you can go and see the Council or phone them and explain your circumstances. It can be a bit scary because between benefits (ESA to JSA then if you go to Tribunal back from JSA to ESA - if that makes sense) the Council tend to send you a letter suspending your benefit. This suspension generally doesn't happen but there is a delay between the DWP telling the Council you have left one benefit and telling them that you are on another benefit. Therefore the Councils computers tend to send out letters saying any Council Tax benefit is suspended because it is unaware you are actually changing from one benefit to another. The phone calls I have made in panic because I thought my Council Tax benefit was suspended only to be told the confirmation of a new benefit was delayed always gets me every time, however if you get in there first and talk to the council at least you can let them know what is happening and hopefully avoid these scary letters.

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This time around from going from ESA following the F2F farce to JSA the council would appear to have been none the wiser no letters from them or landlord telling me rent hasn't been paid ,same when i did the reverse following the MR decision, even though they failed to close the jsa claim down properly which resulted in a break /delay of 2 weeks before ESA payments re started,


Last year was a different story, once ESA stopped council suspended HB i had to declare no income, before they would make further payments, and the JSA claim took longer to set up, followed by a sanction ,but i was paid from the last day the JSA was paid upto so didn't loose any money in the end,as was back onto esa following MR,

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Thanks,DWP said I have to claim for "UNIVERSAL BENIFIT"today so as not loose continuationof benefit?

I have read somewhere that if you are claiming JSA whilst you are awaiting a MR decision you should claim JSA , not UC JSA, so someone may have given you the incorrect information
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