GE Money - The Personal Loan Express

[dariusman31]

Hello,

 

Been a while!

 

 

I'm trying to arrange a PPI refund on my load with GE Money.

 

 

I've sent them a form detailing my complaint - and they've come back to me today,

saying-

 

They've looked into my unfair PPI claim

They've looked into the commission paid to by the insurer to the lender.

 

They're not going to uphold my complaint, because, according to the copy of the agreement shown

- the loan was dealt with by a broker

'The Personal Loan Express'

 

 

it was taken out in September 2003.

all the boxes were typed in,

and all the boxes ticked for insurance.

 

 

I recall this was all done over the phone, and they told me to sign the forms and send them back, and because of the type of loan it was, i would have to pay PPI.

 

they're not upholding it because

- it's not their problem

- The Personal Loan Express. have gone out of business.

 

 

i can't go to the FOS because it falls out of their remit because the ICOB 'Insurance conduct of business' wasn't started until 2005

 

They've reviewed my account in connection to the relationship between me and GE Money, in respect of the loan agreement being unfair under s104a of the CCA because of undisclosed commission paid by the insurer to the lender/broker.

 

They're not upholding that either

- apparently s104a of the act doesn't apply to the loan agreement,

because the loan agreement was entered into before April 2007,

and redeemed prior to April 2008.

 

 

This also falls out of the FOS jurisdiction.

They've suggested i approach the FLA, closed my complaint and told me politely not to bother contacting them again.

 

Somehow, even after the length of time

- i feel a little short-changed (pardon the pun)

 

 

It's almost like they're saying

'Yes we knew you had PPI, you can't claim because the firms gone bust, and plus too much time has passed.'

 

I've got a copy of the letter which i'm happy to redact and post, as well as the one page of the agreement.

 

Any advice, would be very grateful

 

Cheers

 

Dman

[gaznolan]

I have a similar situation

..they can see my PPI but because it was sold by TPLE they are washing their hands of it all and suggested the Ombudsman

 

 

who have said show me the PPI info so I've sent everything I had,

no documents were ever given to me as far as I can remember,

 

 

The ombudsman has said send all info on th PPI inc the T&Cs which I haven't got so they've said nothing we can do

 

 

... Spoke to GE Money again and they've said we have nothing .

.. So I'm stuck between a rock and a hard place ..

 

 

.Hope you get a resolution though

[dx100uk]

that's ge money everytime

you'll never get anything out of them.

 

 

best way is an sar.

and try and findout who the insurers were at the time

then go after them.

 

 

if the firm has gone bust

then use the FSCS.

 

 

dx

[dariusman31]

Thnaks DX! - I'll SAR them - and see who it is. think i read somewhere it's Cardiff Pinnacle.

 

Bet they've gone bust too!

 

I'll let you know what happens!!

[dx100uk]

ah yes Cardiff rings a bell

 

 

use the search cag box in the top red toolbar

 

 

you'll find them.

just a bit busy

[gaznolan]

that's ge money everytime

you'll never get anything out of them.

 

best way is an sar.

and try and findout who the insurers were at the time

then go after them.

 

if the firm has gone bust

then use the FSCS.

 

dx

 

Sorry it was the FSCS I've been dealing with .

. nothing they can do without Documents apparently

 

 

...I've given them everything else , proof I had the PPI

, proof it was paid,

a letter from GE Money agreeing all of that

but the inept bunch at FSCS say nothing can be done without original documents ...

[dx100uk]

sar time?

[gaznolan]

Mortgage was taken out in 2007 so within the ICOB ... but FSCS people were useless .. and couldn't even suggest a solution other than get all the T&C docs from the original loan provider

[dx100uk]

can you start a new thread

of your own please

and i'll copy your posts over to it?