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By BankFodder · Posted
Still waiting for your bullet pointed chronology -
By BankFodder · Posted
Okay I would suggest that you start taking an inventory and generally speaking producing a file on all of this. I think it will make you feel much more in control then you seem to feel at the moment. I think you should assemble all documentation, copies of any correspondence, texts et cetera and also start putting together a diary of things that happened in the past and keeping up-to-date with any new contact made from now on. This means that you will be ready to react or respond very quickly and also with confidence if anything else happens. I think you should keep the police completely up to date. This means that I think that you should contact the police and tell them about the most recent incidents in the most recent threats. You may think it simply flannel – and maybe it is – but it's important that the police are kept up-to-date so that if something more serious happens, they will not think that it is an isolated incident but they will see that it is a new pattern of intimidation. Of course it's a matter for you personally but it seems to me this extremely bad for your emotional health and also possibly dangerous for you to start giving any signs that you are happy to try again and see how it works out. If you are in contact with any safeguarding organisations and if you are involved in a woman's aid group then you should know this already. If he contact you again then I suggest that you tell him to put everything in writing – not text but proper emails or letters and that you won't respond to anything until he does. If you give them a message like that then also you must send it by email or by letter. You must put in distance and that means that all exchanges must be by correspondence – and not by text message and certainly not by telephone. If he says that he is going to deal with you in respect of items thrown away then tell them to go ahead but to put it in writing. If he tells you that he wants money from you for disposed items, then tell him to put it in writing. Build up the inventory of items which have been disposed of. Do not share this with him. This is your own secret list. Put down what you can remember now and every time something else occurs to you keep the list up to date. -
Hi BankFodder, Appreciate the prompt response. My bad for excluding those details. Yes you are correct, the value and content were properly declared. I have provided a bullet point chronology to explain my situation in a clear and concise manner. 09/04/21: Listed a PS5 on Shpock. 09/04/21: Sold PS5 on Shpock for a total of £600 + £10 delivery fee. 10/04/21: Booked delivery of PS5 via Parcel2Go using Hermes ParcelShop services. 10/04/21: Tracking on Hermes states "We've got it". Collected from drop off point and it's on its way (to the depot I am assuming). No update since. 15/04/21: Raised an enquiry with Hermes as buyer reported that item was not delivered. 17/04/21: Received a response from Hermes that enquiry is being looked into by Karen at my local depot. 20/04/21: Receive an update on enquiry that suggests that since the parcel was booked via Parcel2Go, I would have to go through them as they use Hermes network as an independent shipper. 20/04/21: Opened a claim with Parcel2Go. 23/04/21: Received an update on my claim. Parcel2Go stated: "We have conducted a full investigation with the courier to locate your parcel, unfortunately, in this instance, the search has proved unsuccessful." 23/04/21: Provided documents to complete claim. Awaiting outcome. I have posted the draft of my letter of claim and particulars of claim below. Cheers! Letter of claim Particulars of claim
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Time Orders - Financial Legal Issues - Consumer Action Group get it done dont faff around. also make sure they remove all unlawful penalty fees like letter/late/DN/debt investigation etc fees . (£12) they can't charge those dx
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By aliencontractor · Posted
Return of good order, yes that is what they were saying the stage it was at. will look into the stop order. thank you
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 32 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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