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universal credit and my step daughter

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the above has returned home from university with nothing "flunked" her degree poor kid

she went to local job centre had her interview for u/c went 2 weeks after for 2nd session now she has come back and said she doesn't have to go anymore and that the advisor states she will keep in touch by phone or email (she hasn't received any benefit yet)

I don't understand this as you here about all these sanctions etc

can someone please advise as I think she maybe trying to "pull the wool over our eyes" basically because she doesn't want to get out of bed, much the same as when she went to university.


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There is or was a pilot scheme call Digital drop and go where contact is made through emails without visits to the office, it MIGHT be that she has been placed on that, but I have been on the clerical drop and go trial and was informed the other day when I signed on it has now finished and we are back to the old way of interrogation.

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If they are on the drop and go they will not have to attend the office unless called in, but as far as I know the pilot scheme has ended, although mine has only ended last week so it could be some offices have been slow to end the scheme.


Also I would not expect to have received any monies yet UC has quite a long waiting time for first payment. if it has been only 4 weeks from first contact.

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I am surprised you are going to such lengths for your grown up daughter. No offence but at some point she should stop relying on you for help.


What you could do is get your daughter to call the Universal Credit call centre and set you up as an authorised person. Henceforth, you will be able to make enquiries about her claim.


With respect to our own individual experiences, I would not rely on them. UC is at different phases in the different Jobcentres


Hope this helps.

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