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O2 Discount Query - Assistance Please


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My daughter asked O2 for an early upgrade which they agreed and and said she had to pay £100.00 which she did...

 

She at the time asked the live chat person 4 times within the conversation that she would like to use her police discount which was 30% of the monthly charge and 4 times he said no problem on the new contract....

 

When she completed and 5 mins after it was all agreed she then asked him again about the discount at which he said he COULD NOT give it to her.

 

SHE WAS FUMING......

 

She has contacted customer services twice now after waiting 20 mins...

 

They read back to her the chat with the idiot and they agreed she had said this 5 times.

 

They cut her off after 15 mins. This a I believe is a matter for the Police (fraud) of Trading Standards and The Regulator..

 

Can I get to anyone with a brain higher up the chain...

 

TY

Paul

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Welcome back to CAG.

 

Ive tidied your thread up. So whats the deal here?

 

O2 have terrible customer service base in South Africa... They dont like backchat and have a habit of hanging up the phone.

Can you please explain what you mean by discount in this particular circumstance.

 

I suspect I can help, but need to know what you are getting at...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Right I worked it out...

 

I believe said discount is still active.

 

Good news as well. O2 have responded to CAG on twitter.

 

You can either contact them or you can escalate to the MD...

 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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