Spratt endicott -exercise4less

[Nophun]

Hi

 

was wondering if anyone could help.

 

 

Myself and my wife cancelled our DD in Feb this year.

 

 

We moved last June but still kept paying but didn't use the gym.

 

 

We made the mistake to cancel without informing the gym.

 

 

We assumed that our memberships may have finished

 

 

now I have received a letter from spratt endicott asking for £207 and will probably get another one soon for my wife.

 

we are not really sure why its so much?

 

shall I just call them to pay this?

Thanks.

[dx100uk]

moved to the gym forum.

 

no you don't blindly pay them!!

 

they are not bailiffs and can be ignored.

 

so you both paid from june last year till feb this year

for months of membership when you didn't even use the gym?

 

so they got 10mts of payments when you weren't even using the place !!

 

i'd be demanding the money back.

 

there are lots of threads here

go read a few

you'll get the idea

[Nophun]

Hi mate

 

thanks for the reply and putting me in the right area

 

Yeah we moved to another area which is about 10 miles out and couldn't really get there to be used.

 

I just checked and I cancelled a month too soon. Im happy to pay them 9.99 for the final month but 200 is crazy.

 

Il definitely have a read though the other threads. have these solicitors actually taken anymore to court

[dx100uk]

no court. not for a very long time.

 

 

shame you wasted all that money

so that's £160 you've paid the gym for no real reason.

 

 

the sols are only acting a DCA here

and any DCA is NOT A BAILIFF

 

 

and has NO SUCH LEGAL POWERS

[Nophun]

Yeah its a shame that I paid that but also a bigger shame that they are now trying to get another £400 off us.

 

thanks I read through some of the threads.

 

Im just going to ignore them

[slick132]

Hi Nophun and welcome to CAG

 

Can we just nail the facts here :-

 

1. Date you joined the gym.

 

2. Date you moved.

 

3. Date you last paid by DD

 

In your case, you appear not to have told the gym or Harlands about moving or cancelling so I don't think you have any grounds to seek a refund using the DD Guarantee Scheme.

 

I think you need to write to Harlands telling them you moved away and couldn't continue to use the gym and you now realise you should have paid a month's fee before cancelling the DD mandate. See the letter here that you can adapt to reflect your own case - http://www.consumeractiongroup.co.uk/forum/showthread.php?464998-Xercise4less-crs-spratt-edicott-once-again&p=4815303&viewfull=1#post4815303

 

But answer the Q's first so we can check on your best move.

 

Edited August 4, 2016 by slick132
added link

[Nophun]

Hi Slick thank you for the welcome

 

Sorry we joined the gym in Feb 15 and moved in May. My last payment was made in December and my wife's was in January.

[slick132]

Hi Nophun,

 

Sorry I forgot to post the link to the letter in my post above. It's now been added although the letter has been altered to reflect your own cases.

 

I suggest you send this, signed by you both. Send using normal mail but get a free Certificate of Posting from the PO counter.

 

Dear sir or madam,

 

I refer to my own and my wife's membership at Xercise4Less gym in [Town].

 

I cancelled my direct debit mandate after the December 2015 payment and my wife's mandate was cancelled after her January 2016 payment was made.

 

We should have cancelled the DD mandates after we moved away from the gym in May 2015 and were unable to attend the gym as before. We failed to do this but continued to pay monthly.

 

My wife made a full years' payments so will not be paying anything further.

 

I now offer to pay you a final one month's fee so that I will have than paid for the full year. I need your acceptance in writing together with details of your bank account and reference for paying you. This offer is valid for 14 days after which it will be withdrawn.

 

If you fail to accept my offer within 14 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn.

 

Yours faithfully,

 

[Nophun]

awesome thanks Slick. Shall I send this to excercise4less or to Spratt?

[maroondevo52]

Hi,

 

I'm hoping Slick will confirm this later, I'd be sending it to Spratt.

[slick132]

As per my post #6 above, send the letter to Harlands.

 

Send a copy to Spratts too with a covering letter saying simply :-

 

We enclose a letter sent today to Harlands and trust we will not be hearing from you again.