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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claims Guys want Fees regarding PPI reclaim - no contract **WON**


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in otherwords they are on the back foot and know they can do bugger all to enforce a verbal agreement

whereby 'their standards' were not met.

 

ignore them now.

 

next letter will be a 90% discount.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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You're not going to pay them anything are you?

 

 

CMCs are obliged by the regulator to ''agree contracts in writing with their clients before any fees can be taken''.

 

https://www.gov.uk/government/news/tougher-rules-for-claims-management-companies--2

 

There is no contractual basis on which TCG can charge you.

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  • 2 weeks later...

there ofcourse was not a letter of authority with the org questionnaire was there?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

then i'd let the willy waving carry on.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Just a update. I have received a letter from TCG asking for immediate payment and threatening court action if I do not pay them within 7 days. Would it be advisable to contact the Ombudsman just to be on the safe side? Thank you in advance.

 

 

The chances are that their complaints department hasn't told their accounts department that you are formally disputing it, so I'd respond referring them to your pending complaint. By all means contact the Legal Ombudsman, they're usually very helpful.

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  • 3 weeks later...

Well, I really want to share this result with to you and hope it might inspire others. Received another letter demanding immediate payment and threatening me with legal action, CCJs etc. E mailed them to say I was in the process of contacting the Ombudsman. On Saturday I received another letter:

 

"I refer to your e mail dated 02/09/16 and am sorry you are unable to accept your response to your complaint dated 5/08/16.

 

Whilst we respect your wish to refer your complaint to the Legal Ombudsman Service, I can confirm that we want to try and reach an amicable resolution to your complaint and we are therefore willing on this occasion to clear the outstanding balance on your account of £679.31"

 

So with the help of yourselves I have managed to thwart their bully boy tactics and have a great result! They have backed right down and there will be no more demands for anything.

 

However, there is an amusing postscript to this... The Claims Guys rang me this morning. (You couldn't make this up!)

"Hello Mrs B. Good news. We have found your Northern Rock account has PPI" I will be claiming it myself this time!!!

You couldn't make it up.

With great thanks to Consumeractiongroup x

Edited by Mr.P
Editing name.
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Hey great result

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

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