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    • Good morning,   I just left bigmotor and return the vehicle. Staff from bigmotor wasn’t helpful they start from the beginning I need to have appointment. They mentioned there is no one today from after sell who can assist me today aswell. After few min  manager come to talk with me and collect all documents. All conversation has been recorded with full names for both people who was dealing with me in the store.   Thank you     
    • London1971 - he's sick. He & his partner would like to dispose of or utilise via a rental his uk assets and/or to have access to his own £s (including his pension) - to make his end of days more pleasant.  It seems that is now only going to be possible for his partner via probate if Barc won't unblock his account.   HB - sorry I didn't mean to appear rude. I just meant this post will probs end up having to be morphed over to barc threads ! I do appreciate your input
    • I am quite happy to give a breakdown of what happened yesterday in court, and most certainly if it helps anyone. As you can imagine it was quite nerve wracking, despite knowing I had done no wrong there is always a nervousness that things can go against you. As such, I will confess to not remembering legal terms used etc but will try my best. On arrival at court I was, once again, asked by the claimants representative if I wanted a chat in a consultation room. DWF / Adidas do not send their own solicitor , they use a local company of representatives who all seem well known to court staff and judges. This was the 3rd time I had been to the court and on each occasion it was a different representative. I believe the advice on here is to not get involved in these little chats but I felt comfortable with them. First two occasions they did try to talk me into coming to an agreement but this time he just ran through what would happen in court. Not relevant to anybody else's case but this guy was more interested in my Thai Tattoos as he was a Muay Thai fighter and planning a trip to Thailand to fight out there !! When the time came we were ushered into court and took our seats in front of a judge who was already seated. I have to say it was surprisingly relaxed despite my being nervous. The judge called the representative by name and advised that the rep knew him well, knew he had a "straight to the point" attitude towards civil cases and didn't accept pointless waffle. He then outlined the case and spoke to me advising that he was aware I had no legal background and if any of the legal terms he was required to use were not self explanatory to me just to ask a question. Adidas WS had been written by a Senior Manager of Risk Prevention based in Amsterdam and the judge asked if he was attending. He seemed a bit taken aback when advised he would not be. He questioned how it was deemed as "fair" that I could be cross examined but the Adidas employee could not. The adidas rep said that he had a list of questions he had been instructed to ask of me, but that he felt my replies would all be denial so agreed not to cross examine.  The judge, during his summary, came to the part where adidas said I had contacted them asking where my refund was, and they had paid me due to "customer appeasement". His exact words were "the defendant would have to have some brass neck to actually phone chasing a refund for items he knew he had not returned". He also commented that Adidas had claimed that the return went to an altered postcode but did not include an example of what their return label would have looked like at the time, which seemed and obvious bit of evidence to him.  He then handed over to the claimant to put forward their claim. The claim really consisted of their rep reading through their WS and highlighting things which "proved" my guilt. They had discovered on internet forums that people were altering the postcode and sending out empty envelopes in the place of the goods. This was known as FTID (False Tracking ID) and Instant Refund. Apparently I was refunded within 18 minutes of my parcel being scanned at the Post Office. He also suggested that the altered postcode was pretty damning. This took maybe 15 minutes for the full reading. The judge asked if I had any questions and advised that I didn't need to prove my innocence they had to prove my guilt.  I did make a couple of comments but really could have said nothing. I advised that when returning items to a post office, the first thing they ask you to do is put the parcel on the scales, which made a mockery of the empty envelope theory. They then scan the bar code or QR code, which would require in depth knowledge to be able to alter. I asked if adidas had been to this "altered" post code to recover the goods. The tracking provided by Royal Mail remarked "delivered no signature" I pointed out that adidas claim I was refund within 18 minutes but also say they refunded me following a call I had made chasing my refund, a total contradiction The judge then moved onto his decision. He started by saying that he had no doubt whatsoever that Adidas not received the returned goods. At this my stomach totally dropped.  He then said he had absolutely no doubt that I had returned the goods in good faith, and that the return system was obviously flawed for Adidas to have lost £10.4m. Adidas had provided absolutely no evidence to prove otherwise, and on that basis case dismissed. I walked out to the car park with the Adidas rep who advised me that there was absolutely no chance I was ever going to lose. If he had told Adidas what he thought of their case and evidence he wouldn't get any more work, they had no case whatsoever I am quite certain I will have missed some details of the day so quite happy to answer any questions that may jog my memory
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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its not a huge issue yet but i want the CURRENT facts up in case it becomes one

 

We demolished a garage a few weeks ago with the intention of replacing it with a summer house/shed combination

 

after much looking around we found a website called garden buildings direct who offered some fairly priced sheds and summerhouses

 

bit dubious of how cheaply these were offered we decided to order the cheaper of the two (shed) first and then look at summer house if all was ok with that (shed was £500 8'x8', summer house was £950)

 

shed went up perfectly and apart from a slight line where the two roof boards met it was perfect

 

summer house was ordered (pathfinder huntsman - http://www.gardenbuildingsdirect.co.uk/log-cabins/billyoh-pathfinder-huntsman-log-cabin)

 

and here the issues started

 

first off they told us it was to be delivered on a tuesday which was unsuitable so we called the 01636 (newark) number - only to be redirected to the Philippines

 

after 40 minutes on the phone they agreed to re-date the delivery for Thursday

 

unfortunately i got heatstroke building the base for it, although on reflection it was probably a good thing as it was delivered the Tuesday anyway while i was off work ill...

 

chap piled it all on the drive - this is a log cabin style on so was delivered as 200+ separate pieces of wood, he then took a photo of it - to prove it had been delivered.

 

fast forward 3 days later and as it had cooled down and i was starting to feel a bit better we started construction - only to find that the floor beams had been cut at 3002mm instead of 3020mm - although they had delivered 10 instead of 9

 

being the sort of person that looks for a quick and improved resolution i nipped to the local woodyard and got a 20mmx18mm 2.4m beam and some longer screws and sorted that as the walls would have been unsupported without it.

 

so that fixed we got the floor down (6 extra floor beams sent - which was good as one had to be cut down and took two attempts to get right - again ok as we had been warned of this when ordering) - ran the electrics through the floor

 

built the walls up using the Oh so vague diagram - again not an issue as i love working with my hands and the woodwork was fun.

 

until we got to the last few bits and found that 4 of the wall beams were missing, called the call center and after several rounds of "we wont talk to you as your wife ordered it" which were resolved by passing to the missus first we got the new bits ordered

 

HOWEVER i just found the google reviews, which after 27 reviews they only made 1 star as they apparently have a habit of claiming their drivers photos show all the parts were there and not sending replacements - i doubt it as THIS is a copy of the drivers photo (i took the liberty of photoing what he did)

 

-rGCPZ_qrQlVchftV8te6Ul9lr_-JLb4rzLVQg018swm-cq8Nvn0HMU6RWd47K63HEBu1_2cHh-RHzNWxireXIop2wI3ks5jVzMChFungCiYCErOBJ_jvIchjHvHrmqSNtU1fGzk4YWoLYm0SNLC1D2JX3FHGLNbV6t9IrbFGaxt6uga0qgQtAq17HmbSay1L7_CSXscm7tUrk3FcGJqKh-zx3FF5MnLKPWA4VfJy53C5EXVf7h2rI5YU-kZ7Lbid2p6Z2bpVFSw_61C9M9Fq08j3imnHTom4f71risbGCx9YSLzDQ59Lg962veOSVj7yB8pg5DNsg7Jvcg9Mjz6vy5Mtx7xFw6rpLZ2EP9sDZMwehRJ2qI-NUP0wmyS1o5V0mylaZPww8QEI-LItDmC8JFxclJnL4Yp36X1bNLcIPzoVYRqvGdAG9QSy0uyvlQ2--qZbJW-H2c1M6jIrJGUEvoJUXs84ilkTPbstNNDDlwfHJLe1cmEkpPlJFyqY7TkdKDoN6OTujaX-CLHOkpF-oQa8iKJmFuXzNUDHiBX_Y901zV3XxfH4u_C22ofabCtcb3srMJwupS_1Z3JUhDNCAGo-fepNJk=w1421-h799-no

 

so best advice if they fail to send the parts?

 

i CAN probably get some 20mm tongue and grove wood from the wood merchants and then small claims for the cost - but its unlikely to be the same wood, and they use 19mm T&G - probably so people cant do that

 

is there any easy way to force them to provide the parts if they fail to send them?

 

at the moment this is what we have been left with - you can see the gap from the missing pieces, plus we had to adjust a couple of other parts to fit

 

Fid5bmh371Ht_Vj9Ztp-KwBi7iStHPDHI9WNnhd3mQjcio2E5B-crhUf2WTNJhvaJ8tSPANdaN6yAZUPF4I5SxQXuoXPxXBNaI_sXttkFxDCbu4bL_HRv2lbmXfR3GqQProLkdPYFFsB0L21zgOhtmYHdg8JRrtHzEjJ8ZaKZu0wg4Z_M-jYc0Oem2S0Fo3ICMTuqGbSojv1VbfTkQHoU6cQMEamZ5clf5hm2hnprcF9JiyMroYFOU2S64fe2UWVvCtXk8Vyx2U3f_kkvtDY9skTycIS_zvRtdpOfvSbeChJfzw0i7zHZVjbKBpSvo_AGBit1qB7fdMkLtBJp4f4Bqu763lMxmnk6ZavYMmgu9qPxxUukeoOosBQGjhxRAkq7dwZi9kaQKljMBSLNuPSoU3WBSUzwG7luy9cuPDaVvRgJASt5GdaUmuK6c1dUsKuV11WdS3xCJUJGsf5azK8C-8IQ6hUE_PMFEiGhwC3_wZn106O-JZ8SOtokbL4AdPFkv8XV44-x5MoRN43myjrt863WaxVApvgHFj1_s8bpuwoe6KhbW552S4QvfuQAwEIxAmZIxNPiaZJob9_6CF1bIekLroeIAw=w1421-h799-no

 

oh yea and they also have alot of reviews claiming that the warrentie doesnt exist if the summer house is raised off the ground. which might be fun as ours is raised 8" on railway sleepers, which if they can hold a train can hold a summer house - there is only a short distance between them as well

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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See if they send the missing pieces, failing that you can surely make them yourself.

I don't think it's worth starting a county court claim for a few missing planks of wood.

They might even ask you to take the structure down ready for collection and offer you a refund.

That would leave you in a worse position than you are now.

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I know it's just I can't easily cut the notches needed to slot it together without getting new equipment

 

And for the price I at least expect all the bits

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Oh and add in

 

Missing door and windows instructions

Trim for windows cut longer than needed

Door frame doesn't fit properly

"Diagram" of building poor quality photocopy and practically unreadable

 

Going to swear in a min.

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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your problem is that by making alterations to what was sent you have accepted the goods so all you can really do is get them to send the missing bits or to sue on the basis of "not of merchantable quality". They wont be obliged to take it back now but you will be able to recover the cost of a decent shed less what you have already forked out on this rubbish one.

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I'll be honest

 

I don't want the money back. I like the building and I can fix the wrong sized parts

 

My issue is the number if reviews where they have promised replacement parts and ne et sent them

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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  • 1 year later...

Long time ago but let's just say not impressed just ovet year and it's let in enough water to turn the boards black in the corners. Despite being treated twice.

 

Now 3d modelling a new one to build ourselves

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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