Harlands/Crs Problem

[Andy130311]

Hi there been viewing a lot of advice from here with my case

and its so far been a great help

 

 

just looking to share my individual story and see what action I should take next and where I stand.

 

in March of this year I went online and cancelled myself and my partners accounts with xercise4less,

we had both made 13 payments and I understood due to the 30 day deal that I would still have a payment to make in april to which I made sure adequate funds were left in both accounts to pay for this amounts of 9.99 for myself and 9.99 for my partner.

As those dates came I noticed that no funds had been taken.

 

 

What I've since realised is I also a few days later cancelled my direct debit with my online banking,

which ive now realised it says you aren't meant to do.

 

 

From reading various forums on here I sent an email saying I accepted that I would pay the amounts of 9.99 each but the admin fees were unlawful and unenforceable, and if not accepted I wouldn't pay them a penny.

 

 

In the email I sent regarding this I got a reply stating that my account would need to be cancelled,

when I sent them a reply stating I had cancelled, they just replied again saying your account still needs cancelled.

 

 

Since then I have moved onto letters from both harlands and now 2 or 3 from CRS

and my partner now received a text from CRS as well threatening court action etc,

 

 

doing our best to continue to ignore but

 

 

1. because I did cancel the direct debit and

2. due to constant threatening letters and increasing amounts due

 

 

I'm just looking to clarify how my situation really is,

my partner is also concerned about our credit rating which I'm sure shouldn't be affected?

But any clarity on this would be greatly appreciated aswel.

 

Thanks in advance

 

Andrew

[slick132]

Hi Andy and welcome to CAG

 

Read as many threads here as you can - you'll soon see just how many folk are being harassed by Harlands/CRS. Yopu'll also see that this will not affect your credit rating at all !!

 

See this letter here that you can adapt to reflect your own case -

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?464998-Xercise4less-crs-spratt-edicott-once-again&p=4815303&viewfull=1#post4815303

 

Send one letter to Harlands and offer to pay them for both m/ships - just £9.99 each but no admin fees.

 

 

Get a free Cert of Posting at the PO.

 

Once you've done this, you can let them rant and rave all they want but keep us posted.

 

[Andy130311]

Have now just received a letter with updated balance and saying they are moving to zinc group, are they just more of the same or more serious? Im also moving address soon fair to say i wont be making them aware of this and look forward to having no letters to read from them all

[slick132]

Hi Andy,

 

See the advice here - http://www.consumeractiongroup.co.uk/forum/showthread.php?456016-Xercise4Less-CRS-issues&p=4936216&viewfull=1#post4936216

 

You need to know what these jokers are up to, or they could sneak a CCJ through without you even knowing.

 

Ignore Zinc for now but follow the advice from the link and tell Harlands your new address. Zinc will do nothing of any substance.

 

[Andy130311]

Just a courtesy email to say i have now moved address to, i would also like to repeat that i will not pay any more than £9.99 i was due for my last months bill and also this is the same for my partner, your admin fees are unlawful and unenforceable and will not be paid, if you choose to take up this offer both payments of 9.99 will be paid in full if not and we continue to receive threatening letters and harrasing phone calls no amount shall be paid.

 

Yours sincerely

 

Have sent this and await their reply, thoughts?

[slick132]

Hi Andy,

 

Thanks for the update and your email is fine.

 

Keep us posted ...............