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    • You wont see CIFAS on your CRA for something like this. You have to go direct to CIFAS for that. However... It is possible that they just closed your account because they werent comfortable about something but didnt trigger AMLR    
    • When I get my order confirmation  it does say guide price with a red * beside it and at the bottom of the order says the price you’ll be charged is the price on the day of delivery or collection.
    • OK.  It is highly likely that you will get your money back and the recording will have helped you.   The way that Hermes work on these cases is that they normally try to stall you and to test your resolve.   If it goes the normal way, they will file an acknowledgment of service within the 14 day limit and that will then buy them a further 14 days. Towards the end of the 14 days they will then file their  defence. At that point you will have to make a decision whether or not to pay your further fee in order to go on to have a hearing. For the value you are claiming the fee will be about £80 although you need to check the county court website to be sure.   In their defence, Hermes will have indicated that they are prepared to go to mediation. Please read up what we have to say about mediation. Hermes will treat this as an opportunity to try and beat you down and to reduce the amount that they have to pay you. as long as you stand by your guns, they will eventually back down and they will pay you your entire claim including the fees in order to avoid going to to a hearing.   It is in respect of the mediation  the recording that you have will be helpful. Let me say that Trading Standards are wrong because in terms of establishing any legal right to the money, the recording is not relevant although it might sway a judge in your favour.   The real issues here are that you entrusted Hermes with your property for a fee and they breached the contract by their negligence and damaged it.   Frankly you didn't need to insure it because customers shouldn't need to insure against the supplier's negligence - but you did get insurance and that will place extra pressure o Hermes to settle for the full amount.   The other element which concerns me is that Hermes now take it upon themselves apparently to destroy other people's property when they themselves have damaged it through their own negligence. I don't think that they have the right to do this and it is very easy for them to try and avoid liability of losing something by then saying that it was damaged and so they destroyed ir - and without presenting any evidence of the damage or of the  destroying of the item.   Hermes are disreputable and people should avoid them.   Please read up on the Hermes threads and about small claims in the County Court and about mediation. We will be happy to help you all the way but I would point out to you that you have made 17 posts and taen up a considerable amount of useful time simply trying to get you to tell us the story and to post up some important documents. It was all so unnecessary.   I have read your claim form but it has now been hidden in order to protect you as you had left your personal details on it.   I suggest that you redact documents in the future.   Feel free to ask questions as you go along.   By the way, the 14 day period runs fro the date of deemed service of the claim which is about   2 days from the date of issue.   You issued on the 27th.  So count 14 from the 30th.  Monitor the Moneyclaim site closely and apply for judgment the moment it lets you. You never know, there is a remote chance that they may nor file an AOS - very remote.   There is also a remote chance that they may pay you out in order to get you to withdraw the claim.  The recording may have helped if they do.   Keep us updated
    • to prove I actually sold the car. I have resolved to go to court and the SAR shows all the notes on the account. The fraud department flagged this and despite all entreaties, they refused to release the money. The buyer has send across a screenshot of his bank statement and I have the sales receipt showing I sold the car. I have also asked DVLA for confirmation.    Do you know which legislation I can rely on please and which forms to use as I think I have all I need to show proof of legitimacy i.e.   1. Sales receipt (Issued by me to buyer) 2. Bank statement Screenshot (showing payment) and letter from buyer confirming they purchased the car. 3. Letters to CEO and their responses 4. SAR 5. Cover Note.    it has passed 80 days now and I believe if the NCA is involved it should show up in the SAR, in any event I don't mind engaging relevant authorities and showing the proof and transaction history.    thanks B-Bunch
    • Reading BN's man Richard North this morning, he's unimpressed with the new FTA with Japan.   https://www.turbulenttimes.co.uk/news/brexit/brexit-a-deal-we-can-do-without/
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Im not sure where to post this

but was looking for a bit of advice,

 

 

my gas boiler started acting up last month,

got onto this mybuilder network thing about trades men looking for work

 

 

,had a gas boilerman call me,

said he would look at it on the Saturday,

 

 

told him I wanted the boiler servicing and it wasn't working, left him to it.

 

He said the spark initiator wasn't working right after servicing it,

he went away to get it,

came back twiddled around with it,

got the boiler working and asked me for £165,

this was for the service, the part and a years warranty.

 

Like a mug I paid him cash,

then I spent the rest of the week chasing up the receipt for the money,

eventually someone came round with a receipt.

 

The boiler worked ok that week,

I went away for three weeks, switched everything off.

 

came back last week, wasnt able to switch the boiler on,

sent him a message sunday night,

called him Monday morning he tells me its too late to send someone round,

 

 

he sends someone round Tuesday night,

bloke doesn't seem to have much of an idea,

says it might be this that or the other,

 

 

as hes going out the door he tells me he will call me today sometime (Wednesday), no calls at all.

 

where does this leave me, hes got my money, warranty don't seem to be worth nothing.

 

 

What can I do???

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If you left an older boiler off for 3 weeks it is very likely that the fan bearing is gone.

When you go away, it's best to leave the boiler on because every so often it self reset and keeps things moving.

In other words this problem may not be related to the boilerman intervention at all.

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Can you tell me the make and model of the boiler please CK?

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There are a multitude of reasons why your boiler may or may not ignite. On the display panel do you get an error code when you try to light the boiler?

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the boiler ignites but after a while cuts off and f/l comes up,when I say a while I mean like a minute,the boilerman supposedly changed the spark initiator at the time hes supposed to have serviced it,it was going for a week,I shut it all down when I went away fro three weeks and now it wont keep going,he sent me a message that hes ordered a pump for it,I checked up on line and the pump for that is available locally for around £60,he just seems to be stringing it out

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If the boiler definitely ignites before shutting down then the fault is with the flame detection electrode and or the circuit board, nothing to do with the pump at all.

 

Please see pages 85 and 86 of the following

 

http://idealboilers.com/wp-content/uploads/sites/2/2013/08/203319_inst.pdf

 

You can download and print a copy if you dont already have one

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Once the burner has ignited, the flame burns over the flame detection electrode, the heat of the flame produces a small micro voltage which is relayed back to the circuit board. If that voltage is not present then the flame goes out for safety reasons, the circuit board assumes the gas has not been ignited and shuts off the gas valve.

I was an engineer in heating and plumbing for over 20 yrs, trust me, your fella is talking rubbish

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I managed to start the thing myself tonight,it was going the led light for the burner was on,i was filling the bath with hot water,only thing was the boiler was making a rattling/clicking sound as it was running.

I had a bath anyway and it didn't go off straight away.

I just looked in at it there just now,its flashing f/l so I switched it off.

Its deffo some kind of problem as you describe or a combination of one or two,if its working now and then I reckon as you say theres a loose wire,flame detection electrode,the pump must be buggered as well to make that rattling/clicking noise as its running,think Ill need to get someone more competent in

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The clicking is probably the spark electrode trying to re ignite the gas, or maybe the solenoid on the gas valve opening and closing

 

Its impossible to say with 100% accuracy being sat here

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Another very commom problem with these cast iron heat exchanger, early condensing boilers is they are susceptible to leaks from the heat exchanger.

 

In addition to this, they tend to rust from the inside out because the design wasnt up to getting rid of all of the condensate produced, this leads to water deposits in the base of the burner chamber, it pools there at its worst,

 

The spark and flame sensor electrodes pass through the base which pools with condensate in order to get back to the pcb so the small micro voltage shorts out and gives the false impression that the burner hasnt ignited and hence it shuts down.

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

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