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I set up a 24 month contract with EE via Carphone Warehouse Shop on (Sunday) 25th July.

Coverage was checked and it seemed to be ok.

 

 

However, when I got home I had no coverage whatsoever and had none for the rest of the week.

I phoned Carphone Warehouse who told me that I would have to go into the shop and cancel with them.

 

 

I work during the week so could only go in on the following Sunday (3rd July).

 

 

Carphone Warehouse had no problems with me cancelling,

but when they tried to get my PAC code from EE which I had to authorise

the EE operator told me that I would have to pay £283 cancellation fee.

 

 

I explained that I had no coverage and that I had been with them less than 7 working days.

They were not interested and repeated that I would have to pay £283 cancellation fee

. Is this right?

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Was this over the phone they told you this?

 

£283 cancellation fee for what? Like to see them explain what this is for exactly, and exactly why they think that 7 days non service equates to that amount!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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if you cancelled within 14 days it should cost you nothing

was this last year

your dates are rather confusing.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes over the phone.

 

Carphone Warehouse then tried to sort it out their end

as EE would not give me my PAC number and agreed to e-mail me with updates.

 

I was so annoyed that I phoned EE next day

who then said that Carphone Warehouse had to cancel the contract by e-mail and that I would not pay a charge ,I explain that Carphone Warehouse had tried to do that.

 

Carphone Warehouse then telephoned me to ask me to go back in so that they could sort out getting me back to Vodafone and a new handset.

 

I went in on Thursday 7th July (which is still within 14 days).

 

They phoned EE again to get my PAC number and again I was repeatedly told that I would have to pay £283.00 cancellation fee.

 

This time I did get my PAC number from them, but they are still insisting that I will have to pay £283.00.

 

Sorry I meant 25th June and 3rd July in first post and it was this year.

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you are entitled for no reason whatsoever to cancel any contract within 14 days without penalty.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks guys for your help.

 

 

It's kind of been resolved, though EE are saying that because the contract was set up through a third party

the cancellation fee has to be paid.

 

 

However, Carphone Warehouse have agreed that any costs incurred will be covered by them

because I cancelled within 7 working days so come under their 'no coverage' agreement.

 

 

It's been really hard to find information on buying stuff through a third party

and nowhere on the EE website does it state anything about buying through third parties.

 

 

Watch this space, I may be back.

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I thought the 14 days was only if you purchased via the internet/phone.

Have new regulations been brought in that allow cancellations of mobile phone contracts purchased from a store within 14 days?

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you have a 14 day cooling off period, I know this as did it at carphone warehouse yesterday on the 14th day :)

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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I thought the 14 days was only if you purchased via the internet/phone.

Have new regulations been brought in that allow cancellations of mobile phone contracts purchased from a store within 14 days?

 

 

yes new rules were brought in.

 

 

CPR

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Pay them nothing, you don't owe them a bean.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Mapilar

 

Sorry to hear of your issues with EE. this is the problem with getting a line through a 3rd party. It causes all sorts of issues.

You do not owe anything as you have a cooling off period regardless

 

Check this; This is EE's Own Cancel Period

 

 

Drop This guy an email and watch them squirm -

 

[email protected] - New EE CEO

[email protected] - CPW MD

 

Get them talking to each other.

 

I can help draft you something if you require.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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