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Sanction by DWP for not attenting Ingeus appointment when sick.


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Hi guys, making this post for a friend of mine. Wondering if any of you awesome folks could offer some experience/helpful advice.

 

So basically I was mandated to attend an Ingeus appointment last month, however on the day of my appointment I was suffering with a terrible migraine (I get them occasionally and they can be quite bad). I have phoned in sick before and never had a problem (I think last time I missed an Ingeus appointment was last year).

 

However I phoned in sick this time on the day of my appointment early in the morning (my appointment was some time in the afternoon I think) explaining I was ill and if it would be possible to rearrange. I rang them and tried to speak to my advisor but he was busy so I spoke to the receptionist at the main desk on the phone said that would be fine but they would have to inform JSA that I was phoning in ill and missing my appointment which I said OK that's fine.

 

Fast forward a week later after I phoned in I got a letter in the post from JSA with a page of questions just asking why I was off ill, who I spoke to, did I phone in before hand etc? 6 or so questions just asking me to state the reason I missed the appointment. I filled it all in explaining the situation exactly and sent it off thinking that would be the end of it.

 

Some time passes and I now get a letter saying they are stopping my JSA for 4 weeks "We have now decided that you did not comply with the requirements of the scheme to which you have been referred and that you did not have sufficiently good reasons for doing so".

 

What are my next steps here? I know you are allowed 2 periods of sickness in a a year up to a maximum of 2 weeks each. I've had no other periods of sickness this year. I phoned in ill as I've done in the past last year as normal. Yet now they've acted like I did not phone in and just skipped my appointment and sanctioned me. As I said i've not been ill at all this year and attending my JSA appointments etc as normal.

 

I have always followed the rules correctly so I just don't understand how they can sanction me? it seems to be a case of shoot first ask questions later....

 

Thanks for any help.

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Just to add other information, when I phoned in last year (I think I had flu or something and I phoned in ill it was a while ago) I spoke to my Ingeus advisor and they never mentioned informing JSA, he just basically said yeah that's fine booked me another appointment. I'm confused why it has been different this time? when the receptionist said they have to inform JSA I was a little perplexed if i'm honest but just thought perhaps the protocol has changed?

 

But it's just ended up in me feeling confused and receiving a sanction.

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Just to add other information, when I phoned in last year (I think I had flu or something and I phoned in ill it was a while ago) I spoke to my Ingeus advisor and they never mentioned informing JSA, he just basically said yeah that's fine booked me another appointment. I'm confused why it has been different this time? when the receptionist said they have to inform JSA I was a little perplexed if i'm honest but just thought perhaps the protocol has changed?

 

But it's just ended up in me feeling confused and receiving a sanction.

You should be able to claim hardship payments from the DWP for the period of the sanction, and if you don't agree with being sanctioned you can request a Mandatory reconsideration (MR) supplying any further evidence and why you feel that being sanctioned is wrong, the rules are 2 periods of sickness in any 12mths period, the 12mths period would start from the previous sickness period ,

 

About the work programme provider informing the DWP i would be surprised if them informing the DWP wasn't normal practice TBH

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Yes, the WP provider informing the DWP is more or less standard procedure. Did you contact the Jobcentre directly about this? Normally they'd ask you to complete a form, JSA28, which would exempt you from the "Actively Seeking Employment" conditions of JSA for the period of sickness. This would include attendance at the WP or Jobcentre itself.

 

If you did complete such a form, that's what you should point out when requesting Mandatory Reconsideration. If you didn't contact the Jobcentre directly then things could be a bit trickier, as they may well say that you should have done this as soon as you knew you would be unable to attend the WP appointment.

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  • 2 weeks later...

Quite Frankly if you have been referred to the work programme and cannot attend the work prgramme appointment you need to ring the jobcentre first to declare a period of sickness then ring the woek programme. The providers of the work programme do not pass on much information to dwp much more a case that you have failed to attend the appointment there are no reasons given as to why or even that you rang them.

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