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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I'm looking for some advice.


I've been working for a large company for just over 7 year. 2 years after starting my employment I started a role which mean I undertook a highly technical role under secondment. The secondment had no end date but ended up lasting just over 2 years. This secondment was actually made permanent.


The then permanent role actually meant we were doing a role above that for which other people were be paid a much higher salary. This had been argued by a particular union over many year but a number of us continued to be paid at a lower rate. Recently the union announced that they had come to a deal which meant that a number of people would get back pay and an increase in pay for doing the role.


I questioned whether I would get this new deal but was told I was not on the list (this is the list the union had compiled and as not a member my name did not appear on it). I asked the reason why I would not get the deal and they advised it was because I'd started the role after a cut off point. I know for sure a few of the people who started the role at the same time are me are getting the deal.


As I've been on the role over several years and through many business units it may be difficult to provide much paper evidence although I in the process of trying to track this down. I've spoken to a separate union who represent a few of us in the work but I'm the only one they represent that in this position.


I'm unsure if the company will look up on my situation favourably and wanted to know what recourse I would be looking at. I'm guessing grievance/tribunal but was looking some guidance.





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you would have to start with a grievance under the equal pay act and take it from there. The union rep is wrong saying there is an arbitrary cut off date, that is just what they have agreed to make it easier to get the deal, it doesnt make it right. However, as your company have been so intransigent it may take a long legal battle of your own but at least you now have the recognition you arent being paid the proper rate and so it will be harder for the company to justify their decisions and actions so should give ground when they see you arent going to just fold up.

so, first thing- a formal letter asking why you havent been included in this deal and why they believe the equal pay act wouldnt apply to your case.

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Unfortunately I don't think you would have a legal case for going to the Tribunal. It is perfectly legal for an employer to pay completely different amounts to people doing the same job. It would only become illegal if the pay difference was a result of discrimination as a result of a 'protected characteristic' such as gender/age/race.


You could still raise a grievance or let your manager know you are unhappy though.




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