Want to cancel love holidays booking, but would have to pay £300.

[jaylee768]

I booked a holiday a few weeks back using Love Holidays. The total cost of the holiday was £680, all i have paid so far is the £80 deposit.

 

It was a silly holiday to book anyway, I can afford to go but I could do with the money on other things so I decided i wanted to cancel it. I emailed them asking to cancel and now they want me to pay for the flight cost, which is £300, the holiday isn't even for over a month away surely this is an acceptable cancellation period!

 

Anything I can do?

 

Thanks

[honeybee13]

Hello there.

 

Do you have the terms and conditions of your booking with Love Holidays? What do they say about cancellations?

 

HB

[jaylee768]

In all fairness from looking at the terms they are right to charge me the flight cost. I just thought seeing as there is over a month to go they could of just sold the holiday to someone else, which they are clearly going to do anyway.

 

It doesn't look like I can do anything about it other than try and sell the holiday to someone else myself, anyone have any ideas?

 

Thanks

[honeybee13]

I don't know about selling holidays.

 

Unless things have changed, I do know that a flight ticket must match the passport of the traveller, which could be an issue.

 

HB

[unclebulgaria67]

In all fairness from looking at the terms they are right to charge me the flight cost. I just thought seeing as there is over a month to go they could of just sold the holiday to someone else, which they are clearly going to do anyway.

 

It doesn't look like I can do anything about it other than try and sell the holiday to someone else myself, anyone have any ideas?

 

Thanks

 

You can't sell on a holiday to someone else. The booking is in your name and not transferable.

 

Love holidays operate in two ways. They offer packaged holidays covered by ATOL which are booked through tour operators and they also book fights and accommodation as separate entities, not as a packaged holiday deal.

 

You should check whether the airline the flight is booked with, would charge the full ticket price or offer better cancellation terms than Love Holidays. This is to check whether Love Holidays are applying the airline cancellation terms or their own terms. It might be the case that Love Holidays want the full ticket price because of their agency commission fees. If you find out the airline would not charge the full ticket price, go back to Love Holidays with the information.

[jaylee768]

It looks like Thomas Cook don't do refunds on flights so I'm guessing that is out of the question too.

 

As far as the booking is concerned, I am logged into my account right now and it's saying I can change the assenger name for £25.

[unclebulgaria67]

I think that is mostly to cover mistakes. I.e name on ticket does not match passport.

 

If you asked Thomas Cook or Love Holidays whether you could sell on your flight ticket to another person, they would tell you it is not possible.

[jaylee768]

So are you saying if I wanted to change the passenger name from "John Smith" to "Bill Gates" they wouldn't let me? Or do you not know for definite how that works? Because I've heard of loads of people that change names and sell their holidays, but obviously I want to make sure before i do it.

 

Thanks

[unclebulgaria67]

You would have to follow the rules of the airline and pay relevant fees.

 

Suggest you ask Thomas Cook and gain their consent to change the booking, after you have sold the flight on to someone else.

 

I thought that due to security rules caused by terrorist threats that airlines had to follow certain rules, which made it difficult to sell flight tickets onto another person.

[andydd]

Worth pointing out op has only paid £80 so far, would they start court action to get the other £220 if the op simply did nothing ?

[asdanemma]

i wouldnt pay anymore and just stick to losing £80