Car Damaged - large dip in road.

[tonixx]

I put a claim in with our local council for damage to my car caused, there was a large dip in the road, since hitting it the suspension has no dampening in it, and there is a bad knock.

 

I emailed the council highways dept, who passed it to their insurers, Zurich in Newcastle.

 

They asked for a road report from highways, and after 2 months, came back to me with claim refused - not accepting liability.

 

They sent a road report, with reports that has been made from the public - on this there is a report for the dip in February 2016 (large dip in road, can this be repaired, and council notes say - job note put out). I then hit the dip on the 25th April, and it causes damage. It wasnt repaired during this time, as it says the last time it was inspected was November 2015.

 

A week after I reported it, it is filled - however it is sinking significantly again.

 

Is there any templates or anyone have any idea how to write a reply to them, asking how they can refuse liability, yet on the report sheet the job was reported to them 10 weeks prior to causing my damage?

 

Thankyou.

 

I have the response letter I can take photos of and post on here if needed.

[Conniff]

Is this any help - http://www.theaa.com/breakdown-cover/pothole-damage-how-to-claim.html

 

Whatever you do, don't be tempted to go with a 'No win, No fee' company, you will be ripped off.