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    • I’d not read the final response in my cloud notifications, infact I did not receive the original response until it landed on my doormat on the 01/11/2018.
    • Here’s a posting of my ruling from the ombudsman       
    • Thanks for telling us the story. It's really very shocking. I spaced and punctuated your post a bit – and I'd be grateful if you could space things out properly in future because it's very time consuming. Solid blocks of text are very difficult for people to read and it puts them off. Have you got the letter threatening you with libel please? Please could you post up here in scanned PDF format. We may as well have a laugh. It seems that there are lots of similar experiences with this company – and this issue of the system being choked with debris has come up very often and seems to be the standard excuse.
    • In March 2016 I took out a boiler from a shade greener on a conditional sale for 10 years was approximately £40 per month for 10 years   It sounded a bit expensive but they advised that all parts and labour would be covered over that 10 years. Also an annual safety check which sounded great as it took away the worries of the boiler breaking down and replacing with expensive parts.  Plus they said they would power flush it so I went ahead.   And also they had a call out of a maximum of waiting 24 hours.    The whole installation and power flush took approx 4.5 hours. I didn’t have any problems until 23 months later when the hot water was playing up and I was told when I rung that if it was debris in my boiler that the visit would be chargeable. I advised none of this was mentioned when I took the agreement but they was insistent. As it happened I was due a service within a couple of days so they did the visit and said it was debris and they cleaned the heat exchange plate as a gesture of goodwill. Approx 6 months later started having intermittent problems with hot water so I called again and was told by an advisor over the phone that it was my heat exchange plate which was blocked due to debris and I would be charged.  I asked the advisor if he was a gas safety registered engineer and he said he wasn’t so I asked how he could be making such technical diagnosis’s over the telephone and I asked why the boiler would be blocked with debris when a power flush is supposed to last 5-6 years, I also asked if they cleaned the filter on a boiler service which they said they didn’t and they didn’t have to. I got my own gas engineer to check and it was a different fault and rang back and they sent someone out. I made a complaint to Asg and i posted on social media about the disgraceful way I was spoken to on the phone and their service in general only to be sent a letter threatening libel on me and I had two days to sign a letter promising I wouldn’t post anymore on such platforms. Hence i didn’t sign and the Facebook group was changed to private however within 24 hours staff members of Asg tried to infiltrate the group and when I raised this with Asg they banned me from using the 24 hour call out facility and would only allow me to communicate by recorded delivery as I’d been abusive and threatening to staff which they apparently had proof of to provide to the courts if necessary. I did a sars request to asg to request said copper of emails and call recordings to which they couldn’t supply so I made a complaint to the information commissioners office who in turn raised this with asg who admitted they in fact did not have these (because it never happened). Also it transpired that my boiler wasn’t fitted to gas safe regulations/building regs/manufacturers instructions to which asg denied (the flue was discharging into next doors garden). Asg sent their head engineer round who got my tenant to sign documents (with my name in the boxes) to say their was no issue with the flue even though this had been raised several time’s. I also found out there was a charge registered against my property which prevented me from remortgaging even onto a better rate that was never mentioned when I signed up. I took these issues to the financial ombudsman who looked at the case and in the meantime I got gas safe to inspect the boiler who confirmed it wasn’t legally compliant after my solicitor checked the boundaries of the property so the ombudsman ruled in my favour that they should wind down the credit agreement, remove the boiler and pay me £400 compensation. As asg had many opportunities to rectify the issues and chose not to, they also didn’t believe that the boiler flush was done to a correct standard as after researching it should take 2 days to fit a boiler and do a complete power flush. I have never dealt with a company like a shade greener in my life and sincerely hope that telling my story that no one falls foul to these again.    
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Chris2501

Leaving Current Job and Repayment of Training Costs

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Afternoon all. First time poster here looking for advice.

 

 

I am leaving my current employer to take up a post with another company. I am currently undertaking a distance learning course (half of which has been deferred to 2017 due to personal circumstances), which has not yet finished, so under a signed training agreement I am liable for the full balance of the outstanding costs.

 

 

I held a meeting with my current employer to attempt to set up a repayment plan, as the balance outstanding is over £3,000 and I am not in a position to pay this immediately, but I have informed that my current employer intends to issue me with an invoice for the full amount upon my last day, with an expectation for the full balance to be repaid within 30 days. I have offered to re-pay the balance with 12 monthly payments, but they will not accept this. I have also attempted to explain that I do not have this money available, and that I am more than willing to repay as per a repayment plan.

 

 

The HR manager also questioned me regarding my lifestyle, and advised that I should take a bank loan to repay the sum owed, which I found rather unprofessional.

 

 

What are options around this?

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I can only say that in my field (aviation), the usual thing is that any outstanding 'bonds' or training agreements are settled before the employee can clear. I have known of examples where an outstanding balance has been deducted from final salary payment.

 

On this basis alone I don't think your employer is being unreasonable but please wait for more knowledgable folk to contribute before you give up!

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Hello and welcome to CAG

 

If you signed an agreement which says you need to repay the training costs if you leave, then I think the employer is within its rights to ask for payment when you leave. Does your agreement say anything about payment terms?

 

If you are unable to pay, the employer can in theory take you to court, but that would be pointless if you can't pay.

 

The main risk is that the employer could charge interest at the statutory rate of 8% a year on the unpaid debt. If the employer ends up charging you interest, a low-cost bank loan could be cheaper.

 

Sometimes employers deduct training costs from people's final paypacket. They are only allowed to do that if it says they can in a signed agreement. Do check your agreement to see if it there is a clause allowing them to make wage deductions.


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Hello and welcome to CAG

 

If you signed an agreement which says you need to repay the training costs if you leave, then I think the employer is within its rights to ask for payment when you leave. Does your agreement say anything about payment terms?

 

If you are unable to pay, the employer can in theory take you to court, but that would be pointless if you can't pay.

 

The main risk is that the employer could charge interest at the statutory rate of 8% a year on the unpaid debt. If the employer ends up charging you interest, a low-cost bank loan could be cheaper.

 

Sometimes employers deduct training costs from people's final paypacket. They are only allowed to do that if it says they can in a signed agreement. Do check your agreement to see if it there is a clause allowing them to make wage deductions.

 

There's nothing mentioned in the agreement regarding payment terms for the outstanding fees.

 

There is something mentioned regarding wage deductions but they have signalled that is not something they would do to recoup the costs.

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First and most importantly, make sure things get written down.

 

Try to stick to emails rather than verbal conversations.

 

Ask them to produce the document to which you signed agreeing the deductions.

 

If they fail to point it out to them that it would be unlawful for them to deduct from your pay.

 

If they do, make sure you read the OFT guidelines which has adopted by the Financial Conduct Authority

 

Make sure they follow it to the letter and immediately point it out to them if they make a little deviation.

 

They can't make you get into debt

 

 

NB

 

http://www.infohub.moneyadvicetrust.org/content_files/files/oft664rev.pdf

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Thanks for posting the above guidelines they are very relevant. Section 3.7 b, i and j would be particularly useful for me to highlight. Upon receipt of the invoice, I intend to formally respond with a repayment plan proposing 12 monthly payments. I would hope this would be viewed as sufficient. I don't know if it would be useful to cite these guidelines in the content of the letter?

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Hello

 

My understanding is that the OFT guidelines posted above only apply to the collection of consumer credit debts (such as credit cards or bank loans). I don't think they would technically apply to a debt like this. Just something to bear in mind.


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I believe the guidelines apply to your case.

 

Make sure you state it but remember to include that it has been adopted by the Financial Conduct Authority who took over the role of OFT.

 

Harassment is harassment it doesn't matter who commit it

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