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Purchased from and on line market place , worn for less than a month .

 

Complaint rejected by seller ( based in UK). suggested reconsider , silence ....

 

WP_20160629_16_51_05_Pro_zpsioxngrs7.jpg

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Still no reply ,A+++++n told supplier to respond within 3 days , nothing , so LBA sent , given 14 days for refund , or MCOL

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Ebay - Amazon ?

 

 

How did you pay for the shoes, if by credit card you could invoke the charge back rule !


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Amazon , debit card , no doubt Amazon will disclaim responsibility

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They can try. The laws on your side. get a complaint in and get a refund or exchange.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Been a while but

Absolutely no response from Amazon/ Cozo (supplier ) so now waiting on charge back from card supplier .

Thereby raising another problem .

The card supplier has a 120 day limit on chargebacks , so refused as we were ( according the them ) out of time , not sure which calendar they use , certainly not the Gregorian Calendar . With proof of postage , date signed for , we know exactly 115 days passed in between purchase and them signing for the request , but , according to THEIR own !! calendar we are well ( they will not be specific ) over the time limit .

A very sharp letter has been sent back suggesting they use the same calendar as the rest of the western world , and to get on with processing the chargeback .

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What is the point of banks these days?. They were bailed by the tax payer and In return treat them with disdain.

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And still the bank wriggles

The goal posts have now moved .

Its not a 120 day time limit on when a chargeback can been requested, the limit is less as the bank need at least 2 days to inform the merchant that a chargeback has been requested within 120 days from transaction

Except in our case we requested the chargeback at 113 days, proven by a signed for delivery of our request. 7 calender 5 working days is enough time for the bank to get their finger out

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