Jump to content


Regulator to charge airlines £150 for flight delay complaints


Please note that this topic has not had any new posts for the last 1711 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

The CAA's plan for airlines to sign up to ombudsman type schemes hasn't been a success.

 

So far, only Thompson have signed up.

 

To encourage a greater take-up, from 1 June, airlines which haven’t signed up to an ombudsman scheme will have to pay £150 for complaints made to the CAA.

 

The change could push airlines to settle legitimate claims more quickly, to avoid incurring a charge for escalated complaints. It may also push airlines to sign up to ombudsman schemes if they’re cheaper.

 

The complaints service will continue to be free to passengers.

 

http://www.moneysavingexpert.com/news/travel/2016/05/caa-to-charge-airlines-150-to-investigate-flight-delay-complaints-as-ombudsman-schemes-stall?_ga=1.101036417.1454227081.1456681947

Link to post
Share on other sites

I do not know if this is relevant but this morning i took an Easy jet fligt fro Liverpool to Belfast. We sat on the runway for 2.5 hours while engineers fixed a fault with the planes computer.

 

We all were left thinking things like this happens and we still made it home though two hours later than scheduled.

 

Why would people such of me make a compensation calim?

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...