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Energy companies have drawn up a list of pledges aimed at helping customers to shop around for the best deal.


Energy UK, which represents the major suppliers, has launched its Energy Switch Guarantee - to make it easier for customers to know how to switch.



The switching commitments are:


  1. Your supply won't be disrupted.
  2. Switching is free.
  3. Switching will take no more than 21 days from the date your new provider receives your application.
  4. Your new provider won't need to visit your home to complete the switch (unless you agree otherwise).
  5. Your new provider arranges the switch, including contacting your current provider.
  6. Your new supplier will send you details of your new supply agreement for you to check. You'll have 14 days to change your mind.
  7. Your new and current providers will work together to ensure you're not charged twice for the same energy.
  8. If there are any problems with the switch, your new provider will contact you as soon as possible and will be responsible for resolving problems.
  9. Your current provider will send you your final bill no later than six weeks after the switch.
  10. If your current provider owes you money, it will refund you no later than 14 days after sending you the final bill.


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