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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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Help please!! Beyond my tether with B&Q


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Hi, I'm at a loss as what to do now.

 

I'm in rented accommodation with my children, I'm lucky that my landlady is very good, and has no problem with me asking for anything. When we moved in 2 years ago, the whole house had been renovated, and new appliances put in. The problem was, the oven. from the moment I moved in I've had problems with it, since then, we have had 3 call outs due to the same issue (the thermostat ), I've just had enough now, I've contacted the call centre on numerous occasions, I've contacted them via facebook, and even emailed the CEO, and called his secretary,( because she wouldn't allow me to speak to him).

 

They take forever to reply, and when they did they said that as I didn't purchase it, my landlady would have to give permission for me to contact them, So, I got that, they then came back and said, even though my landlady paid for it, she can't authorise me to talk to them as she wasn't the one with the trade card! so I had to ask the builder to authorise me to talk to them.

 

At this point I need to say I was happy to discuss the issue,( as I understand it) and my landlady had more pressing serious issues on her plate.

Eventually, Alison, at the call centre decided to send out an engineer. I waited in all day, but no one turned up, I phoned the service company who said it had been cancelled as they needed to buy a part, I was so mad!! no one had bothered to call me, and when I called Alison, after a long conversation, she told me I shouldn't have an attitude with her (I think 3 months of being quite calm isn't bad!!)

 

I explained that as far as I was concerned, someone was coming out to assess the oven, not repair it!! the last thing I want is a repair, especially as the oven has had the same fault 3 times in 2 years! i know that if it happens again, they will wipe their hands of it as its past its 2 year warranty, the oven wasn't fit for purpose even from new.

 

I've waited in again all day today, so I called the CEOs secretary, who 'kindly' told me, that its not my responsibility and I should let my landlady deal with it, oh and also, they were discussing it with me as a 'matter of goodwill'. Eventually the engineer turned up and has just left (5pm), he was very understanding, and agreed that the oven wasn't fit for purpose, I asked him to just assess it and not to fix it, as I believe it'll be a waste of time.

 

can anyone think of where i go now?

many thanks

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If its broken and it was already in there when you moved in, why isnt your landlord sorting it out?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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If its broken and it was already in there when you moved in, why isnt your landlord sorting it out?

 

I don't think I said it was broken when I moved in? I actually said everything was new. The oven wax brand new, when it first broke down she contacted the warranty and had it fixed, when it went wrong the 2nd time she called them again, and the third. We gave B&Q the benefit of the doubt, they have a warranty so we used it, hoping that Eoynd be the end of it. However, it's not. As its still got a problem. I'd really just like constructive comments please

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After todays engineer assessed it wasnt fit for purpose, did he go on to say what would happen next?

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You had constructive comments. Its the LL's responsibility. You shouldnt be chasing it up. They should be sorting it out.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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sale of goods act

now called CRA

 

 

doesn't matter if its out of warranty

that does not negate your consumer rights

 

 

tell B&Q you want it replaced

3 repairs is not on.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi the engineer said he will do a report and I just need to wait to hear from B&Q. From the past reposes, if the respond, I'm not sure I'll get anywhere that's why I'm stuck.

As for the comment about my land lady, yes it is her responsibility, but not all tenants pass the buck, she's been more than helpful and supportive. That's why I'm helping, at the end of the day I'm using it

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she gets a tax break for this, you dont. However, B&Q should be kind to you as they agreed with you to send out an engineer and wasted YOUR time when they dindt show up so they have a moral and legal responsibility to you but not necessarily your interest in the oven as you dont have one. However, it is clear the LL has assigned the business of dealing with the problem so B&Q shouldnt be so pig headed and accept this as being good enough for them to deal directly with you on her behalf

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