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Help please!! Beyond my tether with B&Q


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Hi, I'm at a loss as what to do now.

 

I'm in rented accommodation with my children, I'm lucky that my landlady is very good, and has no problem with me asking for anything. When we moved in 2 years ago, the whole house had been renovated, and new appliances put in. The problem was, the oven. from the moment I moved in I've had problems with it, since then, we have had 3 call outs due to the same issue (the thermostat ), I've just had enough now, I've contacted the call centre on numerous occasions, I've contacted them via facebook, and even emailed the CEO, and called his secretary,( because she wouldn't allow me to speak to him).

 

They take forever to reply, and when they did they said that as I didn't purchase it, my landlady would have to give permission for me to contact them, So, I got that, they then came back and said, even though my landlady paid for it, she can't authorise me to talk to them as she wasn't the one with the trade card! so I had to ask the builder to authorise me to talk to them.

 

At this point I need to say I was happy to discuss the issue,( as I understand it) and my landlady had more pressing serious issues on her plate.

Eventually, Alison, at the call centre decided to send out an engineer. I waited in all day, but no one turned up, I phoned the service company who said it had been cancelled as they needed to buy a part, I was so mad!! no one had bothered to call me, and when I called Alison, after a long conversation, she told me I shouldn't have an attitude with her (I think 3 months of being quite calm isn't bad!!)

 

I explained that as far as I was concerned, someone was coming out to assess the oven, not repair it!! the last thing I want is a repair, especially as the oven has had the same fault 3 times in 2 years! i know that if it happens again, they will wipe their hands of it as its past its 2 year warranty, the oven wasn't fit for purpose even from new.

 

I've waited in again all day today, so I called the CEOs secretary, who 'kindly' told me, that its not my responsibility and I should let my landlady deal with it, oh and also, they were discussing it with me as a 'matter of goodwill'. Eventually the engineer turned up and has just left (5pm), he was very understanding, and agreed that the oven wasn't fit for purpose, I asked him to just assess it and not to fix it, as I believe it'll be a waste of time.

 

can anyone think of where i go now?

many thanks

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If its broken and it was already in there when you moved in, why isnt your landlord sorting it out?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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If its broken and it was already in there when you moved in, why isnt your landlord sorting it out?

 

I don't think I said it was broken when I moved in? I actually said everything was new. The oven wax brand new, when it first broke down she contacted the warranty and had it fixed, when it went wrong the 2nd time she called them again, and the third. We gave B&Q the benefit of the doubt, they have a warranty so we used it, hoping that Eoynd be the end of it. However, it's not. As its still got a problem. I'd really just like constructive comments please

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After todays engineer assessed it wasnt fit for purpose, did he go on to say what would happen next?

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

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You had constructive comments. Its the LL's responsibility. You shouldnt be chasing it up. They should be sorting it out.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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sale of goods act

now called CRA

 

 

doesn't matter if its out of warranty

that does not negate your consumer rights

 

 

tell B&Q you want it replaced

3 repairs is not on.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi the engineer said he will do a report and I just need to wait to hear from B&Q. From the past reposes, if the respond, I'm not sure I'll get anywhere that's why I'm stuck.

As for the comment about my land lady, yes it is her responsibility, but not all tenants pass the buck, she's been more than helpful and supportive. That's why I'm helping, at the end of the day I'm using it

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she gets a tax break for this, you dont. However, B&Q should be kind to you as they agreed with you to send out an engineer and wasted YOUR time when they dindt show up so they have a moral and legal responsibility to you but not necessarily your interest in the oven as you dont have one. However, it is clear the LL has assigned the business of dealing with the problem so B&Q shouldnt be so pig headed and accept this as being good enough for them to deal directly with you on her behalf

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