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Sofa's from SCS


NoobManJohn
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Hi,

 

Having this on-going problem with SCS.

ordered 2 leather sofa's,

first delivery was a mess - the delivery team damaged my property as well as the sofa's.

I initially refused delivery until SCS assured me the sofa's will be replaced, which they where recently.

 

Sofa's where fine but they are sagging after a week of use

- not what I was expecting from £3000+ worth of sofa's.

Is there anything I can do about this?

 

The damaged to my property is still to be resolved - damaged door frame/wall/skirting/scratches/etc.

 

 

After 20 weeks trying to get compensation I was offered £60.

Which I rejected and reiterated

the damage as SCS did not seem to understand the amount of damage which was done by their delivery crew

- I rejected this 2 weeks ago via email as it was via email I received the offer

but it seems like I am being ignored now

- I have sent them many pictures of the damage.

 

At a loss of what my next step should be

 

 

- Any help would be appreciated.

 

Thanks

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Hi Noob and Welcome to CAG

 

I've moved your thread to the appropriate forum. ( High Street Stores )

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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Take a read of all the other similar threads and what they have done to resolve their issues...enter SCS into the top right search bar (underneath the CAG Logo)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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  • 1 month later...

Hi, I've had an ordeal with SCS last year and was a ball ache to get resolved until I found who to contact.

 

Don't bother go into the store or even calling their "customer service"

 

Email the owner direct who would pass your complaint to the most appropriate person and hopefully sort your issue

 

David.knight @ scs. co .uk. No spaces

 

Really stress your concerns and problems. Make it a good lengthy email and you should get a quick response!

 

Keep us updated

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