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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My DLA to PIP journey

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The mobility part of the claim is considered in 2 areas,


the first is planning and following a journey

which considers

your mental health,

cognitive ability

and if you have any sensory impairments.

Physical restrictions are considered for this part.


The second part is the moving around

which considers your ability to stand and then walk.


This considers any specialist input from physiotherapists

, occupational therapists,

rheumatology etc,

any prescribed medication for cardiac, pain, dizziness or breathlessness and the observations and physical examination.


The walking should be considered for the ability to do in a timely manner and whether it can be done repeatedly, reliably and safely.


It may be that at the assessment you were having a good day but the evidence points to difficulties for the majority of days you would have problems or that you would be incapable of moving the day after the assessment due to exertion

then a decision would be made on grounds of being reasonable.

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Phoned up and it is a typo. He did explain it's the right amount of points; just someone's made an error. Got to phone up again because they've paid me from November 16th. My original letter stating DLA ends was the 4th, which means it should start from the 5th?

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It would depend on what pay day you had for your DLA. Your PIP effective date is the day after your DLA end award in most circumstances but most DLA is paid on a Monday or Wednesday which means that PIP effective dates are then either a Monday or Wednesday.

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  • 4 weeks later...

I now find myself in one crap situation:

So, I received 11 points for care and it was stated on everything if I just aids, I can do things like hear / communicate verbally and cook a meal. My hearing aids (I have tinnitus and mild hearing loss - hearing aids don't help with the latter and it's a white noise programme I use with them) are just too loud for me to actually use and I'm struggling more and more with peoples speech, which was written on my reconsideration.


I'm also losing more colour vision and possibly more vision. This means that aids don't help me at all with cooking and I need someone to actually tell me when my food is cooked. I've either lived on ready meals, had someone cook for me this week (I visit my parents once a week) or managed to undercook something, despite following the instructions.


My award is ongoing.


Going to have to discuss this is with my parents about whether to get my care award looked at. We did supply various pieces of evidence and my friend did say things which should have given me more than 11 points.

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  • 4 years later...

I was awarded (finally) PIP in Jan 2017 backdated to September 2016 which is ongoing.


I have received a text saying I've got a phone assessment (they know I'm deaf) in 2 weeks time. I've not received a paper review form asking if my needs have changed. 


Does this normally happen?  

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We could do with some help from you.



Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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There are a lot of PIP reviews going on, due to court cases, where DWP have been forced to contact people to ensure entitlements are correct. Some people are apparently due more than they have been receiving.


Suggest that you contact PIP using these details


Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Monday to Friday, 9am to 5pm


if you can  use text phone or the relay service, you should find that this is dealt with quickly.

We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group


If you want advice on your thread please PM me a link to your thread

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