Jump to content


BankFodder BankFodder

  • Tweets

  • Posts

    • So there's no tax payable anyway.... nothing to see here!  
    • are you actually going to benefit out of this at all?   I was slightly getting confused here earlier, and forgot you said you are the claimant because you are suing the defendant for the cost of a hire car that you personally haven't had to pay for ?    
    • I received PCN's from TFL and Southwark. 08/06/19 I spoke with Southwark regarding PCN's and thought it was sorted.   Didn't hear anything back until 17/01/20 when my car was taken by Marston EA. TFL & Marston say they sent letters but have no proof.   I emailed TFL (19th June) through their online portal and again, via email on (14th Nov 2019) < the email on 14th has been viewed 17 times but no reply. (so I have proof of contact, they don't) I asked them if they send via recoded delivery/signed for but they do not.   When my car was taken, I received a call from a friend saying it's on the back of a truck, outside his house (which is round the block from mine). I ran round there and the EA was aggressive, shouted at me and refused to show ID/why he had taken my car.   I complained to Marston who denied it but sent me some of the footage. I complained again through resolver.co.uk and Marston lied again. Then I sent ALL my info and evidence etc.   took a few weeks and called me saying sorry and taking full responsibly for their EA's aggressive behaviour etc. TFL are still refusing to comment.   Marston offered me £250 as a goodwill payment but obviously the pain and trauma causes - that doesn't cover it. The police were called when they took my car cause I was so distressed and having a panic attack etc.   I've requested the phone call recording where they accepted guilt and that they had handled everything badly, including lying about the video on Resovler. I feel like Marston know they've done wrong, but TFL still aren't in the know. (to my knowledge)   Also, I requested info from TFL via whatdotheyknow.com and TFL did a data protection breach by uploading my full details including address etc. to a public forum (and I didn't even ask anything specific about my case) so I feel like they did this out of spite/anger.   the www.whatdotheyknow.com team reprimanded them for this and advised me to complain. I also paid £800+ to retrieve my vehicle and I have completed the OOT which was denied. I tried to take it to court but when I tried to do the 'low income' thing but they wanted bank statements which I couldn't get... then corona happened.   I've downloaded/uploaded the ZIP file from Resolver convos.   Regarding the footage: my initial message to them, I made myself seem unaware and 'stupid'   they wrote a generic reply telling me that 'the footage is fine and the EA did nothing wrong' they can't uphold my complaint,   then once they sent that; I sent them the CIVEA rulebook and timestamps in the video to show that they were in the wrong and had further lied in their official response (which must be illegal)   when they received the in-depth response, I think they got scared, went away for a couple weeks   tried to get the nice sounding woman to call me up, say sorry and be really nice then offer me a measly £250.   She also tried to rush me into agreeing.   
    • No it was about under by a couple grand.    Cheers
  • Our picks


RBS - Closing Account - No Reason Given

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1397 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts



I am having major issues with my bank Accounts. Here are the accounts I hold at the moment.

1. Personal Bank (currently have £8000 in it)

2. Personal Saving Account (which doesn’t get use)

3. Business account for one of Convenience store business, which is a LTD company.

4. Business saving account for the store above (which does not get used)

5. Business account for the two properties that I let out

6. Business account which got opened by mistake by my business manager

which got opened with the business account for my properties

7. Business account for another convenience store, which is a LTD company

but it’s a different LTD company from my other store.

8. I was also a signaturee for my parents buy to let business account.


On the 6th June 16, I went into a branch to deposit money into my business account.

The cashier at the desk was all confused, as she could not put money into the account.

She had to phone the business team.


Once she got off the phone she told me that my account is getting closed and cannot give me any more information.

She gave me a number to call and discuss this further.


Straight away I called the number they gave me and it was the fraud and account closure team.

They have closed all the accounts above. They told me then to wait for a letter that I will get into the post.


All the accounts above are frozen. Including LTD company accounts and my parents business account

. Total balances of the accounts are £34,000


The letter arrived on 8th June.

The letter stated that due to activity on the account they have closed the account.

All Direct debits and payments coming in will be rejected.

I have to go into branch with this letter and ID to take all the money from my accounts.


I went into branch, the cashier took the letter and phoned to get authorisation to clear the account but as she got off the phone

. She told me to phone the number on the letter, which again was the fraud and account closure team.

They told me that my account and the funds are frozen.

They are investigating and could not tell me anything else.

Just told me to keep contacting them for an update


I called today to get an update but no luck.

This time they told me they hold the funds for 30 days and I should call after 30 days.

I use to transfer funds from other business into my personal account

and transfer from there to my Convince store business account to get by direct debits.

I have done this for a year once a week at least.

The convenience store sales are £35000 per week.


I use cash plus account at a post office as cash deposit account and then transfer the funds to my business account,

which equates to £30,000 per week.


Last week on Tuesday I deposited cash into my cash plus account but forgot to make the transfer before 4pm

for same day transfer so the transfer was made on Wednesday.


When Wednesday came I had 20k worth direct debits to pay but the money never came into the account by 3.30pm.

The cut off for direct debits is 2.30pm


I went into the bank and did a cash deposit for £18,000 before the cut off time

and transferred £2000 form my parents business account to my personal account

and from there I transferred the £2000 into the business account to get by the direct debits.

I have not done a cash Deposit of a large amount into this account for a year as I have been using cash plus


Before this I was depositing cash directly into my business account for the 2 years

before I moved to my cash deposit to cash plus as cash plus charges is a lot less than the bank charges


I don’t know whether the large cash deposit or loads of transfer caused suspicions.

On Friday I applied to open a secondary account for Paypoint Services.

Just wanted this DD to be kept separate so I can ensure the money for paypoint is kept separate and the DD is paid.


Money for the other store were banked into directly into that business account,

as it’s a new business and have 2 years free banking.


The bank is not giving me any information and is saying we are investigating the account

and can take up 30 days before funds are released.


I am stressed about this, as I need the funds for both my business to pay suppliers and bills.


All the business are legitimate. I have never had any intentions to do money laundering or fraud.


Any advice will be appreciated



Share this post

Link to post
Share on other sites

Right so... I understand that from your perspective you have had no joy in why they are cancelling your accounts etc.

The bank could be concerned you maybe doing Money Laundering which in your eyes you may not be, but they regularly review accounts.


Its a sad story for you. Due to the size of the issue I think complaining high up may be the best thing to do. They may not give you a reason but hopefully it will offer you a rest period where you can source banking facilities elsewhere...


Ross.McEwan@rbs.com - MD Of RBS


I would get Ross involved and find out whats going on.


We could do with some help from you.


Have we helped you ...?         Please Donate button to the Consumer Action Group



Receptaculum Ignis


Share this post

Link to post
Share on other sites



Thanks for your reply.


I have had no joy calling the number they provided me. All they say we cant discuss this further till investigate is complete. I have moved over the Direct debits to my cash plus account for the old store.


For new store no account was set up as i had free banking for 2 years. I have made appointments with other banks for next week to set up accounts. Only issue is when i was speaking to my business manager. she was totally unaware of whats happened and could not give me any more info. i explained the cash deposit to her and she was saying that they would have phoned and asked her if there is anything was out the normal but i am speculating that the automated fraud computer must have detected and closed account because the letter i received was not signed by anybody.


Also the bank is RBS.




Added info after post

maybe opening the secondary business account may have triggered something.

The bank knows the turnover of the business from the profit and loss accounts i provided to my business manager

Edited by asmat91
added more info

Share this post

Link to post
Share on other sites

Hi Asmat91... Are you one and the same as Mat001?


Also have amended the advice in my previous post.


We could do with some help from you.


Have we helped you ...?         Please Donate button to the Consumer Action Group



Receptaculum Ignis


Share this post

Link to post
Share on other sites

Yes i am. Did not realise that my laptop have me logged in on my old account as i could not remember the details on my desktop computer.

Share this post

Link to post
Share on other sites

thanks for the email address. Will Email tonight requesting him to look into this matter but i do no think it will go any where as doing more reading online. The bank will report it to NCA and await their reply.

Share this post

Link to post
Share on other sites
thanks for the email address. Will Email tonight requesting him to look into this matter but i do no think it will go any where as doing more reading online. The bank will report it to NCA and await their reply.


Correct, if the bank suspects money laundering ; it would certainly explain why they can't discuss it (to avoid being guilty of "tipping off").



Share this post

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...