Jump to content


Consumer Rights - Rolling Contract + Device - Refund Challenge


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1790 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Need guidance:

 

Purchased the following three days ago, from a store:

 

http://www.pcworld.co.uk/gbuk/phones-broadband-and-sat-nav/broadband/mobile-broadband/ee-osprey-2-mini-pay-monthly-mobile-wifi-10132535-pdt.html

 

Personal Hotspot Device - £9.99

+

30 day (rolling) data contract (I choose the 32gb tarrif - £28pm).

 

At purchase - I had to put my debit card in the pay machine to pay twice -

 

1st - £9.99 for the device,

 

2nd - for the 30 day rolling data contract validation (£5).

 

I've been using both for the last three days (The device box & the separate data sim were both sealed when we left the store). I opened and used both.

 

I want to return and get a refund for the device + as much as possible for the contract.

 

I have friends that have warned me 'not to trust this high street retailer - and to understand that they 'game' customers to avoid refunds as much as possible'.

 

What are my consumer rights - and how should I approach this to get back as much as possible?

 

My sincere thanks to any and all that help and contribute.

 

Libertas

Link to post
Share on other sites

you are within 14days

you can cancel the whole thing.

you don't have to have any reason

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Really appreciate your response.

 

The device costs only £9.99 - only when taken with a data contract, which I did.

 

The data contract by itself - runs at £28.0 pm (rolling - 30 days notice).

 

Now how would I go about cancelling this whole thing. I walked into Currys, and completed the purchase through their payment system. On the contract (for the data - the provider as listed is EE). do I cancel through Currys - or through EE.

 

For the device - the receipt is a normal currys one. Who would I get the refund from - and when they attempt to test my consumer rights knowledge to deny me the refund - what should my response be?

Link to post
Share on other sites

it is within 14days

you cancel [or they do ] the whole thing.

 

 

just make sure they or you do it.

they nor EE can refuse

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Items were purchased instore.

 

Okay - I understand that the data contract can be cancelled - 14 days and all. That's clear cut.

 

Can I ask about the unit - since it was charged separately - just like buying a television instore - what rights cover me to return an unsealed an used unit.

Link to post
Share on other sites

exactly the same

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

With the data - I have used 4gb of the 32gb allowance - does this change anything?

 

Also - does cancelling a contract affect my credit rating file in any shape or form (that is negative).

Link to post
Share on other sites

cant harm your file.

doesn't matter if you've used data either.

as you've paid for what you used...?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
it is within 14days

you cancel [or they do ] the whole thing.

 

 

just make sure they or you do it.

they nor EE can refuse

 

EE have to offer a 14 day return policy for online / distance sales

http://consumers.ofcom.org.uk/phone/mobile-phones/problems-and-complaints/mobile-faults-guide/

 

EE CHOOSE to offer a 14 day return policy for purchases instore, but stipulate this is for EE stores.

 

http://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions/cancel-returns/retail-returns-policy

 

I'm not sure EE have to offer a 14 day return policy for an EE product bought in a store that isn't an EE store, and I wouldn't expect much support from any DRG store (such as PC World). I bet they refer you to EE, who'll refer you to PC World .......

Link to post
Share on other sites
EE have to offer a 14 day return policy for online / distance sales

http://consumers.ofcom.org.uk/phone/mobile-phones/problems-and-complaints/mobile-faults-guide/

 

EE CHOOSE to offer a 14 day return policy for purchases instore, but stipulate this is for EE stores.

 

http://ee.co.uk/help/accounts-billing-and-topping-up/terms-and-conditions/ee-terms-and-conditions/cancel-returns/retail-returns-policy

 

I'm not sure EE have to offer a 14 day return policy for an EE product bought in a store that isn't an EE store, and I wouldn't expect much support from any DRG store (such as PC World). I bet they refer you to EE, who'll refer you to PC World .......

 

Here's a question

- DSR

- surely my contract qualifies

- It was not the providers (EE) own shop.

It was through a third party (Currys).

 

Secondly the device is overheating

- and then cutting out service.

 

 

Clearly this means that I got a factory defective unit.

Link to post
Share on other sites

DSR is dead

its now the consumer rights act. [CRA]

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
Here's a question

- DSR

- surely my contract qualifies

- It was not the providers (EE) own shop.

It was through a third party (Currys).

 

Secondly the device is overheating

- and then cutting out service.

 

 

Clearly this means that I got a factory defective unit.

 

So my question is - because I purchased an EE plan from Currys - is this then classed as a distance sale?

Link to post
Share on other sites

Distance Selling Regulations were replaced with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These apply to sales of goods or services to consumers without face-to-face contact. This includes selling by mail order, through the internet, using digital television, or by telephone, fax or text message.

 

But not applicable in this scenario...you deal with PCW/Currys.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...