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Argos Faces £30m Bill For Overcharging store card customers

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Argos owner Home Retail Group is setting aside at least £30m in compensation after admitting thousands of store card customers were overcharged.



The company has launched a detailed review into the issue, which relates to "buy now, pay later" plans for some of the retailer's 1.5 million store card holders who were charged excess fees for late payments.



Chief executive John Walden said it affected up to 10% of Argos card customers.



They are expected to receive compensation of up to £100 each and Home Retail

(Other OTC: HMRLF - news) will write to affected customers in the next few weeks.



The group said it had found that "a more extensive customer redress programme" would be required than first thought when the issue was discovered earlier this year, increasing the likely cost by about £30m.





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I would like to make people aware that there are Argos vouchers out there that will/have expired before the date printed on the back. These are the £10 cardboard vouchers often paid out for incentives etc.


I had around 16 of these £10 vouchers that were dated to expire on January 2017, and when I urgently needed something from Argos I tried to pay with these, and one by one they were rejected. The lady serving me spent an hour trying to help, but couldn't.


The manager didn't want to know, eventually I paid with the vouchers that were valid and some later dated ones, and after trying Argos to get help, I got nowhere. Later I got some of the vouchers replaced by the company who had paid for them, but every voucher had a different expiry date, some over a year before the printed date. Argos just ignore me every time I try to find out more information about this.


I just wonder how many other people are affected by this.

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