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    • Millions of bicycles were sold this year, with fears there won't be enough for the festive period. View the full article
    • Thanks DX, I'm happy that there are no valid reasons for them not to send us documents via royal mail - they were after all perfectly capable of sending these two letters.   The 12+2 days end on 7 December so I will ensure the DD's are cancelled for these and the Hoist one that is also being paid monthly on that very date. 
    • Sorry to hear the news Dave.   As for sums on top of the £100, maybe the judge ruled against the £60 Unicorn Food Tax but allowed £25 claimform fee + £25 legal costs.  Just a guess.
    • Hi guys!   Update:   Been forwarding all the text messages to 7726   These were the text messages:   28 October: We have been instructed to proceed formally on this claim in 7 days in respect of the balance due to Photo Studio Group unless discharged or an arrangement made. This will result in a formal Letter Before Claim and Court Proceedings.   29 October: It's not too late to stop legal action. Settle the £1182.89 due to Photo Studio Group.    30 October: The £1182.89 due to Photo Studio Group is overdue we are now instructed to proceed with a formal Letter Before Claim.   We are now considering whether to issue Court proceedings to recover £1182.89 owed to Photo Studio Group.    2 November: We are now preparing to send a Letter Before Claim. Call 01422746202 to resolve this matter.    6 November: We have now have issued a Letter Before Claim which you should receive in the next few days. Pay the balance due to Photo Studio Group now.  It's not too late to stop legal action. Settle the £1182.89 due to Photo Studio Group online now.    8 November: Click the link to address the £1182.89 due to Photo Studio Group to avoid legal action 12 November: A County Court Claim will impact your ability to obtain credit for up to 6 years. Pay online to stop action.  13 November: We are concerned you have not responded to the Letter Before Claim regarding the balance due to Photo Studio Group?   15 November:  Call AJJB Law regarding the letter you have received from us in order to stop Court Action on 01422746202.    21 November: IMMEDIATE ACTION REQUIRED. Pay £1182.89 due to Photo Studio Group online to stop Court action.  23 November:  We haven't received a response to the Letter Before Claim issued by us. It's imperative you act now to avoid Court Proceedings.  We will be conducting a Pre Court Action Review this week. Pay £1182.89 online today or set up a plan to stop.    26 November: IMMEDIATE ACTION REQUIRED. Pay the balance of £1182.89 online today to prevent further legal action.  29 November: We will be conducting a Pre Court Action Review this week. Contact us today on 01422746202.  2 December: You haven't replied to the Letter Before Claim from us. Costs and fees will be added if we issue a County Court Claim.    Emails:   10 Nov:   Dear -----, LETTER BEFORE CLAIM AJJB Reference: .... Our Client: Photo Studio Group Balance: £1182.89 You will now have received a Letter Before Claim issued by us regarding the balance due to our client. It is important that you do not ignore this letter and read the contents carefully. If you have a query relating to your balance then please contact us to discuss urgently. If you wish to make payment to settle the balance you can do so through our website www.payajjb.co.uk or by calling us on 01422746202. Alternatively an income and expenditure statement is enclosed in the letter, if you are unable to repay the balance in full, payment arrangements will be considered based on your circumstances. Payment arrangements can also be submitted via our website. Please respond urgently to avoid Court action. Yours Sincerely, AJJB Law   19 Nov: Dear ----, RESPONSE REQUIRED AJJB Reference: ..... Our Client: Photo Studio Group Balance: £1182.89 Our records show that you have not responded to the Letter Before Claim issued by us, or our previous attempts to contact you. We hope to resolve this matter without the need to issue a County Court Claim but we only have a limited time to do this. In order to come to a suitable way forward to address the balance please contact us today using one of the following methods: - Email - reply to this message - Online using our secure customer portal - www.payajjb.co.uk - Telephone - 01422746202 Hopefully we can agree a way forward without the need for further action. Yours Sincerely, AJJB Law   27 Nov:   IMPLICATIONS OF A COUNTY COURT JUDGMENT (CCJ) AJJB Reference: ..... Our Client: Photo Studio Group Balance: £1182.89 We are now in a position to issue a County Court Claim to recover the balance due to Photo Studio Group as we have not received a satisfactory response to the Letter Before Claim. This could result in a CCJ being registered against you As previously mentioned, we wish to resolve this matter without the need for legal action, however, we are unable to do so if you do not address the balance due. A CCJ will have an adverse impact on your credit file and will be registered for 6 years. It will affect any future lending decisions including applications for loans, mortgages, tenancy agreements and the purchase of goods on credit (for example a mobile phone contract). You can stop further action now by contacting us to discuss your circumstances or by making payment: - Email - reply to this message - Online using our secure customer portal - www.payajjb.co.uk - Telephone - 01422746202 Please do not ignore this email. Yours Sincerely, AJJB Law I also received two letters to the address I currently live in:   1.  A letter before claim    2. Implications of a county court judgment   Please let me know if I should proceed in any way.   Thank you all for your time!        
    • for whatever reason they fail the 12+2 working day time limit you may cease payments.   as for their stupid excuse to gander email details you do NOT.   they know full well there are ZERO Gov't guidelines regarding mail , .
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https://www.energylivenews.com/2016/06/08/millions-overcharged-270m-due-to-billing-errors/

 

Around 3.8 million energy customers were overcharged a total of £270 million due to billing errors last year.

 

That’s according to a report by uSwitch, which estimates it cost each household on average £72.

 

Around 9% of them are yet to receive any money back from their supplier and 12% waited more than two months before the issue was resolved.

 

More than a third – 36% – of consumers whose supplier made a mistake said the wrong tariff or product details were applied. Around 31% said their suppliers applied incorrect fees, 27% said they used the wrong meters and 24% said companies set inaccurate direct debit amounts.

 

Claire Osborne, Commercial Development Manager at uSwitch said: “Consumers have a right to expect correct bills. It’s unacceptable in this day and age that customers are picking up the cost of suppliers’ mistakes. Households are already trying to cope with the high cost of energy and can’t afford the additional cost of simple blunders.”

 

 

It's high time things were changed. I cant see smart metering ending these issues when the complaints listed above are down to fundamental errors rather than estimated bills!

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Claire Osborne, Commercial Development Manager at uSwitch said: “Consumers have a right to expect correct bills. It’s unacceptable in this day and age that customers are picking up the cost of suppliers’ mistakes. Households are already trying to cope with the high cost of energy and can’t afford the additional cost of simple blunders.”

 

Well she better have a word with Npower. We have a sworn statement of truth from Kenneth Radley Davies who is (assuming he is still holding onto his job) which says that he would not confirm or deny any allegation that Npower had a duty to produce accurate bills.

 

If they're prepared to swear this kind of thing in front of a court then we just have to shudder when we realise what they are doing to undefended and innocent customers.

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Energy companies [problem]s. Its a national scandal.

 

 

Ofgem failing the customers, as is the DECC.

 

 

Simply unacceptable.

Edited by honeybee13
Potentially libelous remarks removed.
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Energy companies [problem]s. Its a national scandal.

 

Ofgem failing the customers, as is the DECC.

 

Simply unacceptable.

 

6.33am 11 June 2016.

 

I note the censorship of the words [problem]s and cons and in this case its £270 million worth.

 

When the mods changed my text without first discussing the matter as has happened in the past you have censored quotes of law, which you simply cannot do.

 

But, I am still awaiting the mods getting the links set up to actual law which could avoid this absurdity.

 

But then again I repeat and ask myself is this the "inaction consumer group",

abiding and abetting criminals in their day to day activities?

 

Perhaps the mods can explain the editing of the words [problem]s and cons all £270 million worth in the context of SLC 25C.4 to be honesty ,accurate, transparent or omit material facts?

 

Stevie

 

 

 

 

This is serious organised crime taking place.

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That's right, king.

 

HB

 

And therein lies a problem, when you "quote the law". It make an absurdity of the quote and the law.

 

So the software needs to be refined.

 

But notwithstanding same The words [problem] and cons are used in other threads without censorship.

Why is it that there is complete inaction to make a class complaint on behalf of all energy users?

I will name 4 companies the 2 German companies Npower and EON , Scottish Power and British Gas who routinely [problem] customers and therein break UK laws.

 

A class complaint would get around Ofgem nonsense about them not dealing with individual energy users complaints , which is against the law in itself or trying to pass the buck to the energy Ombudsman.

 

Where is the mods positive action to provide links to the law as I did this very morning and has been done before?

 

Remember £270 million is serious organised crime.

Stevie

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Editing is covered under forum rules, Stevie.

 

2.1 Our Team Members are here to monitor and where necessary move, edit, lock or delete threads/posts in order to protect the good of The Group. They may also be referred to elsewhere as "Moderators".

 

2.2 If a thread/post is moved, edited, locked or deleted... it will not be a personal attack on you. It will only be as a result of the guidelines below and will always put the site first. If you attempt to re-post information that has been unapproved then you will be in breach of the rules yourself and subject to further action as deemed appropriate, and as outlined in section 7.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?9-Forum-rules.-Please-read-these-before-posting

 

HB

Illegitimi non carborundum

 

 

 

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Hi Stevie...again

 

Here is the link to forum Rules (I note you still have not viewed them )

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?9-Forum-rules.-Please-read-these-before-posting

 

Once you have read and understand what is acceptable and not on being a member of a forum..this will explain all your queries above.

 

Once digested...here is a link on how to start your own thread...then you can keep track of the relevant legislation...rather than keep posting it on other posters threads.

 

+ Post New Thread (big blue button top left of each forum underneath the Twitter Box)

 

Regards

 

Andy

We could do with some help from you.

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If you want advice on your thread please PM me a link to your thread

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Hi Sparks

 

The original article was over errors such as the wrong tarif being applied. When you sign up to a tariff you should receive confirmation of the terms, conditions and prices associated - check this against your bill, also your meter details should be on your bill - check these match and that the meter readings resemble what's on your meter.

 

Inaccurate direct debit is a little more tricky as suppliers try to forecast your usage; a credit should be built up in the summer to cover higher winter usage, but this shouldn't be excessive - providing regular readings enables better forecasts.

 

Hope this helps

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Hi Sparks

 

The original article was over errors such as the wrong tarif being applied. When you sign up to a tariff you should receive confirmation of the terms, conditions and prices associated - check this against your bill, also your meter details should be on your bill - check these match and that the meter readings resemble what's on your meter.

 

Inaccurate direct debit is a little more tricky as suppliers try to forecast your usage; a credit should be built up in the summer to cover higher winter usage, but this shouldn't be excessive - providing regular readings enables better forecasts.

 

Hope this helps

 

I am paying by DD and my Electric is over £150 in credit, usually they send me a refund after the april statement but this year all they have done is reduced my DD by a few pounds, I will still be in credit by the same amount after next winter! Can I demand they refund me the credit?

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yes, you absolutely can. Contact your supplier with current meter reads to get a true picture of where you are now and ask for the credit to be refunded.

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