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Booking dot com - cancellation and no refund - is there a claim?

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I used booking.com to book a hotel near Frankfurt for two nights in October this year, 12 Oct. and 10 Oct.

 

 

I paid in full using a credit card for both nights.

I have requested a cancellation and have been informed that I will forfeit the full price.

 

 

An email has been sent to me requesting that I confirm either acceptance of this or do not cancel my booking.

 

I have a notion that despite the fact I did not insure my booking,

I am entitled to a refund,

on the grounds that they have ample time to find another 'punter'

and that they have had the use of my cash for 3 months now.

 

Is this the case and if so what legislation can I quote back to booking.com/ hotel.

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moved to holidays forum.

if you paid by credit card

do a section 75 claim to your credit card co.

if they don't refund

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Actually it depends on what bookign you made, as there are options for refundable and non refundable. If you booked a non refundable booking, then you are out of luck, and if you issue a chargeback, then booking.com or the hotel could issue a claim against you.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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In the past couple of years I found that you get a better price by booking the hotel directly online or on the phone.

That way you can cancel with 24 hours notice

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