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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi there everyone,

I have my friend that worked for the last 15 years within the same company. He transferred himself from one site to another as he moved home but under the same Optician company.

Anyway 2 months ago there was a new Manager taking over and the problems started.

1.

He asked the new Manager to leave 1 hour early from work 2 days ago as he had a problem at home to sort out but he did ask the Manager 5 days before. The Manager did leave a note to close the shop at 16.30 but he did request that he needed to be out of the shop before 16.00. To mention that the shop closes at 17.30 every day.

Anyway as he did not see him at all anymore since the day he asked and being left alone in the shop (Optician - high street) for many days which I believe it is against the law, he is now faced with a big disappointment almost every day - and it does sound to me that it is Constructive dismissal case as he received a letter from new Manager saying that as he left the shop at 15.45 the day he asked for he has to sign a letter written without any legal merit that he has failed to tell the Manager - which is totally a lie.

2.

He asked and booked before (7 months in advance precisely) the new Manager arrived for holiday but the Manager says that he does not agree with it.

3.

The Manager said that any employer is not allowed to toilet break....what kind of sick person is that to say that???

4.

Also the Manager said that my friend has to stay every day after 17.30 when the shop is closed but as he has family he has to be at home as soon as he finishes. Also there is no extra pay for any extra hours as well

5.

The Manager does not like my friend at all as everything he has to say he is cut from any reply or opinion by the Manager.

6.

Manager said that he is cutting from salary for any 15 minutes being late at work.

What do you think about all this??? Does he have a Case here??? And if so what and how shall he start?

He did say that he wants to give his Notice but I did mention that once he does it he can not do anything else after. Is it ok to give his Notice following the Constructive dismissal that Manager is bumping into him or he can do anything once he is still there. Maybe an employment tribunal???

Thank you,

dd

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Well, he could just resign and lodge a claim, but it would fail if he hant addressed it properly through interal channels first.

 

I'd say 3 has merit, 4 may or may not depnding on the terms of the contract and if he is paid above minimum wage.

 

1. is his problem not the shops so no merit unless its emergency dependent leave - which if he had notice of it, seems unlikely. Boilers etc get fixed on your own time.

2. depends how long the holiday is for and when it got cancelled.

5. so what?

6. fair enough if it's in the contract - can't he just get there on time and it won't be an issue?

 

Investigate the greivance process first.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Well, he could just resign and lodge a claim, but it would fail if he hant addressed it properly through interal channels first.

 

I'd say 3 has merit, 4 may or may not depnding on the terms of the contract and if he is paid above minimum wage.

 

1. is his problem not the shops so no merit unless its emergency dependent leave - which if he had notice of it, seems unlikely. Boilers etc get fixed on your own time.

2. depends how long the holiday is for and when it got cancelled.

5. so what?

6. fair enough if it's in the contract - can't he just get there on time and it won't be an issue?

 

Investigate the greivance process first.

 

 

 

 

Hi Emmzi,

Thank you so much for your reply. My friend is extremely disappointed as the Manager looked from the beginning to create problems.

 

Although my friend has done everything and helped the Manager when started as he did so many mistakes, it looks that Manager could be helped by someone else in order to kick the staff out.

 

There is another colleague in the same situation and although they have experience the Manager looks like he wants to bring his family or friends in. Is this method allowed??? It looks as a push or kick out of good people within the Company without the Top Managers knowing. We know that some Managers are interested only in money being ignorant to anyone else...

 

Anyway I should try to help him in looking into his contract and the Employment law....

 

Many thanks and keep posting.

 

dd

Edited by honeybee13
Paras.
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