DW membership cancellation problems **SORTED**

[Rtyler73]

Hi

I became a member of DW gym in aylesbury 4 years ago, with a special offer for the opening, for £19.99 a month.

I always paid by direct debit and never had any problems.

 

 

Last year I moved out of town and I couldnt go anymore, because of my programme

and also because of the distance (18 miles).

 

 

I tried to find a way, but after three months I realised that there is no way I can make it.

I cancelled the direct debit.

last time I paid them it was in the first week of april.

 

 

This morning, as I was looking in my spam folder,

I found few e-mails from them, telling me that my membership remains in arrears despite their repeated requests.

I suppose that by these repeated requests they mean letters sent to my old address.

the today's email threaten that they will pass the debit to Arc europe.

 

I remember that I join the gym on internet, probably in may 2012.

I tried to find any confirmation email or something but I havent made any progress yet.

 

 

At the time I join the gym, there was a one year contract.

Last November, when I was at the gym last time, knowing that I was about to move out of town,

I asked one of the guys at the gym if I can cancel.

 

 

I told them I had been with the gym since it started but I wasnt sure if I would be able to come anymore.

And they told me that all I need to do was to cancel the direct debit.

And because there was a big sign outside saying "no contract. No catch. No hassle" I trusted them

I didnt do anything else but cancel the direct debit.

 

 

now they tell me that I have arrears, which is quite annoing and it seems unfair to me.

I dont know how to deal with this.

 

 

I will read all the threads available to have a better idea,

but I could really use some advice from someone who knows these things better.

 

Thank you very much!

Edited June 2, 2016 by Rtyler73

[slick132]

Hi there and welcome to CAG

 

I've sent you a PM - please reply to it asap.

 

Don't reply to the email just yet.

 

Even though you were told by the gym staff you could just cancel the DD mandate, your m/ship agreement says you should give them a month's notice when cancelling due to moving away.

 

If you've read other threads by the time you read this, you may well have found a letter you can use, to offer DW a final month's fee. Send this to DW direct and not to ARC, who you should ignore for now.

 

Tell DW your new address and email ARC to say you are dealing with the gym direct and will not deal with ARC for now as the matter is in clear dispute.

 

If you don't find a suitable letter for the gym, shout and we'll point you in the right direction.

 

[Rtyler73]

I know I should've been more careful.

I havent foynd anything to send them, can you point me in the right direction, please?

Thank you!

[Rtyler73]

Unexpected development

I called DW today, to tell them that I changed my address. To my surprise, the account manager I talked to told me, after the usual checkings, that I shouldnt have been on the list, it was a mistake and she will remove me from the list.

I couldnt believe my ears, so I asked her to repeat and I asked her to send me a confirmation email. Which she did.

"Please accept this email as confirmation of the account closure for rtyler73 acc no 1xxxxxxxx. No further payments are outstanding and your account is closed.

Kind Regards

XXXXX

Account Management Agent"

 

SO I guess things are all sorted now. I was too happy to hear that so I didnt ask how come I was on the list if I wasnt supposed to be there.

 

Anyway, I have to thank you guys that you've been here for me. I was a lot more confident when I made the call and it meant a lot to me!

Thanks a lot!

[slick132]

Hi RT,

 

This is excellent news. I'm delighted it's resolved and you have an email that's says so !!

 

Hopefully, you won't hear from the delightful ARC (Europe) but let us know if you do.

 

[Rtyler73]

Thanks again!