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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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I have a gym membership with Lifestyle, but after just one month I had to file a grievance of sexual harassment towards one of the gym instructors and was not comfortable using the gym there forth. I told my husband, but he stopped the direct debit and sent a letter to Lifestyle regarding this.

 

Now Lifestyle decided to ignore the complaint and sent the account to Harland's, again I sent the same letter to them and told them I was in a situation with Lifestyle. I heard nothing from Harland's that was back in March, it was not until mid April I received a letter from this CRS demanding £346.66 which was fees of £91.76 included.

 

Now my 12 month contract comes to £218.55 - with these over priced fees the total comes to £307.64

 

I sent them an email offering payment, as it stated in their letter an option..and I quote

 

'You want to continue your membership - The club want nothing more than for you to get the full benefits of your membership. Providing you can pay your arrears and set up a new direct debit with us for your future payments, then they're happy to welcome you back.

 

Now I offered two ways to resolve this which I sent in an email format to keep a record for myself.

 

3 x £35.98 payments spreading over the next six weeks to clear the outstanding arrears and to go back on DD plan of £17.99 which was my monthly gym cost. Or the full £107 cost from January to June to cover the past 6 months

 

this was their reply, and by the way excuse the grammar of the sender.

 

As Discussed today has been, the minimum we CAN the accept on a payment off-plan is £ 10.00 The per month. The All Our payment Plans have a one's off the set up closeup fee of £ 15.00 . Is added to This the balance SO you do not have to a pay the fee the set up closeup an upfront. Every installment has an installment handling fee of £ 2.50.

 

Please call Our an office on 01444 449 165 the set up closeup your to off-plan payment. Yours sincerely, by Dean the Green the Collections Department at Credit Resolution Services and the CRS are trading styles of Harlands Services Ltd. About enterprise | Registered Office:: 2nd Floor, Rockwood House, 9 - 17 Perrymount Road, Haywards Heath RH16 3TW. Company Registration No. 2982925. VAT Registration No. 799 7113 70. IMPORTANT

 

Now obviously they have not abided the option 1 which was given to me in the official letter sent by them, they are trying to set up a plan which I do not want their plan as I have offered to pay this money and get back the gym DD monthly as an option was offered. Then every instalment I will pay i get charged £2.50.

 

I want this rectified and want to pay the outstanding arrears of £107 this Friday. I have sent them an email again outlining this in full, now waiting for a response from them, but I cannot believe they even have not investigated my first letter sent back in March, and now cannot even add together costs or even send a letter that is correctly written and spell checked.

 

Many thanks for any enlightenment on this matter

Edited by Panther69
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I can make no head nor tail of that immature email they sent you??

It makes absolutely no sense at all??

 

Are you saying that you now want to go and use this gym? Or are you wanting to kick them into touch completely?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thread moved to the appropriate forum.

 

Welcome to CAG Panther69..if you would continue to post here.

 

Regards

 

Andy

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I do not want to have any problem on my credit file, so i have offered payment to them in full for past 6 months and even though i am in contract i will let it run by paying the 17.99 monthly even though i will not use, but i do not understand why they are having problem understanding settlement and in correct amount requesting

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You WON'T have any trouble with your credit file, forget any notion of that, they can't touch it, nor will they.

 

IMO, if you're not going to use the gym, then you DO NOT need to pay them anything.

 

You have raised a valid concern regarding the conduct of one of their employees, this IMO is the end of the contract, and you owe nothing.

 

I seriously doubt your willingness to pay them a single penny?

 

If it is because you're bothered by your credit file, then there is zero need to worry, they DO NOT mark credit files, and if they really wanted to harass you for money, then they can have some free publicity via the local media and press regarding their empoyee who thought it OK to sexually harass a customer.

 

Were the police involved at all?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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No just left, never went back, felt uncomfortable and when i say sexual harassment, it was small things, like every time i go it was like he was looking for me over training me, i gave my number just in case I needed to cancel with him or he needed to cancel, but after just one hour he messaging me by text. A women's intuition if that makes sense that he wanted more than just teach, this is why i raised concerns of uncomfortable towards the gym and Harland's

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Then that would be grounds for cancellation IMO.

 

No PT in their professional mind would ever contact a client, unless of course, it was to do with reorganising a PT session, via text!

 

Gut instinct is often right, did you raise this issue with the gym?

If so what was their response?

 

I'd be telling the manager of that particular gym that due to the actions of his employee, you are cancelling the contract immediately and you will NOT be paying anything further towards any fees.

 

If he wishes to push the issue, then you will gladly escalate the matter beyond their control.

 

I'd write to the gym manager in question and inform them that with immediate effect the agreement is cancelled, and no payments will be made, and outline your concerns naming this PT as the cause of you leaving.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Panther and welcome to CAG

 

From what you have written above, I can see no reason for you to pay, or offer to pay, a penny more.

 

As BBoo has said above, this matter will not affect your credit status.

 

Do you still have the letter that was sent (by YH) to Lifestyle. We don't need any detail about the sexual harassment allegations but I want to know exactly what YH said to the gym about cancelling the m/ship and the DD mandate.

 

Don't attempt to contact the gym or Harlands/CRS at all until we work out your best move. Harlands/CRS are powerless and have no authority to make you pay them, contact them, or anything else.

 

:-)

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