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I have a gym membership with Lifestyle, but after just one month I had to file a grievance of sexual harassment towards one of the gym instructors and was not comfortable using the gym there forth. I told my husband, but he stopped the direct debit and sent a letter to Lifestyle regarding this.


Now Lifestyle decided to ignore the complaint and sent the account to Harland's, again I sent the same letter to them and told them I was in a situation with Lifestyle. I heard nothing from Harland's that was back in March, it was not until mid April I received a letter from this CRS demanding £346.66 which was fees of £91.76 included.


Now my 12 month contract comes to £218.55 - with these over priced fees the total comes to £307.64


I sent them an email offering payment, as it stated in their letter an option..and I quote


'You want to continue your membership - The club want nothing more than for you to get the full benefits of your membership. Providing you can pay your arrears and set up a new direct debit with us for your future payments, then they're happy to welcome you back.


Now I offered two ways to resolve this which I sent in an email format to keep a record for myself.


3 x £35.98 payments spreading over the next six weeks to clear the outstanding arrears and to go back on DD plan of £17.99 which was my monthly gym cost. Or the full £107 cost from January to June to cover the past 6 months


this was their reply, and by the way excuse the grammar of the sender.


As Discussed today has been, the minimum we CAN the accept on a payment off-plan is £ 10.00 The per month. The All Our payment Plans have a one's off the set up closeup fee of £ 15.00 . Is added to This the balance SO you do not have to a pay the fee the set up closeup an upfront. Every installment has an installment handling fee of £ 2.50.


Please call Our an office on 01444 449 165 the set up closeup your to off-plan payment. Yours sincerely, by Dean the Green the Collections Department at Credit Resolution Services and the CRS are trading styles of Harlands Services Ltd. About enterprise | Registered Office:: 2nd Floor, Rockwood House, 9 - 17 Perrymount Road, Haywards Heath RH16 3TW. Company Registration No. 2982925. VAT Registration No. 799 7113 70. IMPORTANT


Now obviously they have not abided the option 1 which was given to me in the official letter sent by them, they are trying to set up a plan which I do not want their plan as I have offered to pay this money and get back the gym DD monthly as an option was offered. Then every instalment I will pay i get charged £2.50.


I want this rectified and want to pay the outstanding arrears of £107 this Friday. I have sent them an email again outlining this in full, now waiting for a response from them, but I cannot believe they even have not investigated my first letter sent back in March, and now cannot even add together costs or even send a letter that is correctly written and spell checked.


Many thanks for any enlightenment on this matter

Edited by Panther69
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I can make no head nor tail of that immature email they sent you??

It makes absolutely no sense at all??


Are you saying that you now want to go and use this gym? Or are you wanting to kick them into touch completely?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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Thread moved to the appropriate forum.


Welcome to CAG Panther69..if you would continue to post here.





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I do not want to have any problem on my credit file, so i have offered payment to them in full for past 6 months and even though i am in contract i will let it run by paying the 17.99 monthly even though i will not use, but i do not understand why they are having problem understanding settlement and in correct amount requesting

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You WON'T have any trouble with your credit file, forget any notion of that, they can't touch it, nor will they.


IMO, if you're not going to use the gym, then you DO NOT need to pay them anything.


You have raised a valid concern regarding the conduct of one of their employees, this IMO is the end of the contract, and you owe nothing.


I seriously doubt your willingness to pay them a single penny?


If it is because you're bothered by your credit file, then there is zero need to worry, they DO NOT mark credit files, and if they really wanted to harass you for money, then they can have some free publicity via the local media and press regarding their empoyee who thought it OK to sexually harass a customer.


Were the police involved at all?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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No just left, never went back, felt uncomfortable and when i say sexual harassment, it was small things, like every time i go it was like he was looking for me over training me, i gave my number just in case I needed to cancel with him or he needed to cancel, but after just one hour he messaging me by text. A women's intuition if that makes sense that he wanted more than just teach, this is why i raised concerns of uncomfortable towards the gym and Harland's

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Then that would be grounds for cancellation IMO.


No PT in their professional mind would ever contact a client, unless of course, it was to do with reorganising a PT session, via text!


Gut instinct is often right, did you raise this issue with the gym?

If so what was their response?


I'd be telling the manager of that particular gym that due to the actions of his employee, you are cancelling the contract immediately and you will NOT be paying anything further towards any fees.


If he wishes to push the issue, then you will gladly escalate the matter beyond their control.


I'd write to the gym manager in question and inform them that with immediate effect the agreement is cancelled, and no payments will be made, and outline your concerns naming this PT as the cause of you leaving.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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Hi Panther and welcome to CAG


From what you have written above, I can see no reason for you to pay, or offer to pay, a penny more.


As BBoo has said above, this matter will not affect your credit status.


Do you still have the letter that was sent (by YH) to Lifestyle. We don't need any detail about the sexual harassment allegations but I want to know exactly what YH said to the gym about cancelling the m/ship and the DD mandate.


Don't attempt to contact the gym or Harlands/CRS at all until we work out your best move. Harlands/CRS are powerless and have no authority to make you pay them, contact them, or anything else.



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