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EE Contract Ends ......Upgrade declined!


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I had been with Orange for approx 4 years (2 X Contracts) converted to EE, then another T Mobile Contract taken out fom2 years, ending in September 2015. I had requested a contract/phone upgrade towards end of contract, but was declined as EE claimed I owed them for a Sim a only contract I had taken out for my son - for which the contract had ended, approx August 2014? This had been owing to the SIM becoming faulty and several requests made for a replacement had taken considerable time to arrive. Furthermore, the sim only contract, was a £9.99 per month tariff/deal; for which they stated as being £150.00 in arrears?

I disputed owing this amount and explained the difficulties associated with managing account, with no sim card and that I still had the replacement sim-card, fully in tact and attached to card, which we had received months, after initial request - by which time my son had a SIM card from another provider. They were adamant that they would not reason, or adjust outstanding amount and until it was paid - refused me upgrade.

I continued using my old IPhone 4s/SIM card and continued paying monthly contract at a rate of £43.00, from Sept to March. By this time, it had come to my attention that, I should not be paying the proportion of the monthly cost, which relate to the handset? A colleague advised me that EE should have reduced my monthly payments, to reflect my Sim Card tariff only - which would reduce costs by approx 50%

I visited an EE store to try and resolv, however they very once in tly stated that, if a customer account in arrears - they are unable to access that account on their system, so unable to assist or investigate further? Hen I mentioned the matter of my monthly payments being excessive as I should have reduction for phone as now paid in full (since sept 2015) - they said, that would not happen automatically, I would be expected to apply for it as it is apparantly considered as being an "upgrade?"

So on receiving EE demand for payment of March Bill, I refuse to pay - without them having regard to my situation and all the overpayments I had made.

Matter remains unresolved and my phone 'permanently disconnected' not van reciving incoming calls?

I can't believe that NetworkmProvider Giant, such as EE - have no regard to loyal customers and not bothered to provide any customer service at all.

Can anybody advise if this is lawful? Surely by entering into a 2 year contract, signed and agreed by both parties - would indicate a contract of just that - 2 years! Is it right that I would be expected to have to write to request my contract ends or they bill me accordingly??

Any advice would be gratefully received- many thanks in advance - Nadiq:mad2:

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The contract should indeed have ended and converted to a sim only, rolling 30 day tariff.

You only have to give 30 days notice verbally to terminate a contract, so for a 24 month contract, you can verbally give notice from the end of month 23.

Did you give them any notice to terminate or continue on a sim only basis?

 

Can you give a more detailed story for the sons sim only aswell please?

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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