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VictorTT

Xercise4less/crs/spratt edicott once again

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Hi,

I started at exercise for less in July of last year. (2014)

They took a payment from me on July 1st of this year. Meaning my year long contract was now complete.

I moved out of Nottingham and foolishly, I cancelled my direct debit thinking they would just cancel my membership and allow me to carry on with my life.

 

Today, I received their CRS letter claiming I owe them £207.47.

I've read a few other posts, but can't seem to find anything relating to this specific situation.

My mind started running at a million miles per hour, like I'm sure most people's do, but a few of the posts mentioned that these guys mostly bullies trying to squeeze money out of people.

 

Any help would be greatly appreciated.

 

- Victor

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Also, it might be good to mention that I did not receive any letters, phone calls etc before this one.

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Slick will be along - but yes, it was foolish not to give written notice of cancellation. All of these people operate on the basis of rolling contracts - which is really just inertia selling - and I am sure that they make a huge amount of money from people who forget or who are foolish.

 

I think that you need to write to them and confirm the4 cancellation and say that you will cover their administrative expenses if they will tell you what they are.

 

I suggest that you don't disclose your new address. There is no reason for you to share your personal data with them any more - or have you already done that?


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Hi Victor and welcome to CAG

 

I know it's too late for you now but our advice about cancelling properly is here - http://www.consumeractiongroup.co.uk/forum/showthread.php?452671-Cancelling-your-Gym-Agreement-Get-it-right-!

 

It would have been better if you cancelled in writing but you can deal with this by using the letter here, adapted to suit your own case :-

 

Dear sir or madam,

 

I refer to my membership at Xercise4Less gym in [Town].

 

I cancelled my direct debit mandate on 25th August 2015 and this was adequate notice of my intention to cancel.

 

I now realise I should have paid a final month's fee to you for the notice period in the sum of £9.99 to you now. I will not pay you any administration or cancellation fees - these are penalties that are unlawful and unenforceable.

 

If you confirm in writing that you'll accept the amount of £9.99 in settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn.

 

Yours faithfully,

 

Send this off to Harlands at Haywards Heath and get a free Certificate Of Posting at the PO when you send it.

 

:-)


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On Saturday the 7th of November I posted this letter to Harlands.

 

To whom it may concern.

Dear sir or madam,

I refer to my membership at Xercise4Less gym in Nottingham.

Following the advice of a member of staff at Xercise4Less regarding stopping my membership, I cancelled my direct debit mandate on 1st July 2015 and this was adequate notice of my intention to cancel.

I now realise I should have paid a final month's fee to you for the notice period in the sum of £9.99 to you now. I will not pay you any administration or cancellation fees - these are penalties that are unlawful and unenforceable.

If you confirm in writing that you'll accept the amount of £9.99 in settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn.

 

Yours faithfully,

 

 

Today I received this lovely contribution to the saga.

Attached

 

If you can't see it, let me know.

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Hi Vic,

 

Just a normal letter from CRS and I'd simply ignore it until they reply properly to your letter.

 

If they don't reply to it, that's THEIR problem !

 

:-)


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Hi All,

 

In July of last year I moved house and on my last day at Xercise Nottingham I asked a member of staff about cancelling my membership. I was with xercise4less for 13months at this point.

The staff member I asked told me that I should cancel my direct debit, so I did.

 

I've had letters from Harlands, which I've replied to stating that they should contact me by letter only, mentioning that their persistent calls/texts were bordering on harassment.

I've also given them 14 days to contact me which they did not so I thought that meant, my terms were accepted.

 

Only to now receive a letter from Spratt Edicott Solicitors.

These people are ridiculous.

See Letter below.

Any assistance you can lend will be greatly appreciated.

 

Regards,

Vic

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You can ignore that, but you NEED to pull it off as it shows your identity.

 

Pull the attachment, and then tell us the story,

 

When did you join, when did you leave, how did you inform them that you were cancelling the agreement?

Did you pay them one final months membership fee?

 

Stay OFF the phone, keep a diary of events regarding their continued criminal offence of harassment against you, with a view of reporting them to the police for said criminal offence.

 

Get onto social media, FB and Twitter, and embarrass them on there, warn off potential customers that they will be harassed should they dare to ever leave the gym.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Ignore it. They wont do anything. Its a standard automated template letter. Not the use if if/may etc.

 

Sit tight and one of the regulars will be around to give specific info on what to do next. Its an issue you dont need to worry about and is very easily solved.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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attachment removed


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

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Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Hi Victor,

 

Thread merged with the one from last November.

 

We don't need to see the letter from Spratts. We've seen enough of them to know that it's just more of their threats, designed to make folk panic.

 

Since Harlands changed to using Spratts last year, we've not seen Spratts take a single CAG case to court.

 

Don't waste a stamp replying to them but keep us updated of further communication.

 

:-)


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Hi All,

 

This came in a few days ago.

 

33.jpg

 

I was planning to e-mail their contact and requesting they contact me solely by post.

 

Bit of Background again.

I asked an employee of Xercise4Less how do I go about cancelling my membership

 

. I was told to cancel my direct debit.

I did this and did not hear anything from them for almost a year.

Then the Harlands/CRS and Now SprattEdicott letters.

 

In my e-mail to them I was also going to request a copy of the Terms and Conditions of my membership.

 

Let me know what you guys think of this

or if you have any points you think I should add in my correspondence to them.

I am willing to pay up to £50 realistically, should I mention this?

 

Regards,

Vic

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PDF please

 

As you were told last year......

Unless the letter says we WILL do COURT

You ignore


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Do nothing, IGNORE.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Vic,

 

Having seen the latest Spratt Endicott letter from your JPG, you need not respond at all for now.

 

It's their usual waffle and, in 99.99% of cases, none of the threatened action will be taken.

 

No need to contact Spratts by letter. email or carrier pigeon but keep us posted.

 

:-)


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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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