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HMRC has not replied to my Data Protection Act request


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Hello,

 

This is something I'm losing my sleep over.

 

I've struggling for the last six months with the HMRC to obtain a full and detailed employment history going back to 16 years ago. I need this, because I need to send a request for permanent residency and I've lost some documentation.

 

I first wrote to the HMRC last November and they replied almost immediately but only sending my national insurance contributions record.

 

Then I wrote again in December, pointing out that I needed a breakdown of my employers instead. They replied in February, again sending the same ni record.

 

So I called the hmrc helpline and the operator suggested that I wrote a request under the Data Protection Act, which I did immediately.

 

I called the HMRC again in April and they told me that, due to the length of the period, it might take up to 375 days. However on their website they state:

 

The DPA requires that we comply with a request for information promptly and in any event within 40 days of receipt. HMRC will always try to provide a response within this timescale.

 

Now it's more than 3 months and yet no answer has come.

 

Incidentally, re-reading the letter I sent, I have realised I had omitted my national insurance number. Terrible mistake, however I had included so much data that they could identify me without delays.

 

What do do now? I'll call the HMRC tomorrow and if it goes nowhere, I'll write a second letter.

 

Is there anything else I can do?

 

This thing has been eating me for the last six months.

 

Thank you

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There is a sar non compliance letter in the library which you can adapt and i would also get onto the ico

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