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Problems with dentist! Please help!

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I will first of all say I'm sorry if this post is in the incorrect place, I wasn't sure we're to put it!


My issue is that I visited the dentist a couple of months ago to have a filling. They charged me 36.50 at the time and I was told that was the full cost of the treatment. My dentist said nothing as usual and just did the work.


I have since been contacted asking for a further 18.80 as I was charged incorrectly. I have said that I don't believe I should pay this as I was told the cost at the time was 36.50 and have paid that in full. They are now chasing me for this money and have passed on to a collection agency.


Is there anything I could / should do or should I just pay? I contacted them today to make the payment although I didn't see that I should have to and they made me aware they have passed it on.


Any help would be massively appreciated!



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NHS dental charges


There are three NHS charge bands:

Band 1: £19.70 covers an examination, diagnosis and advice. If necessary, it also includes X-rays, a scale and polish and planning for further treatment.

Band 2: £53.90 covers all treatment covered by Band 1, plus additional treatment, such as fillings, root canal treatment and removing teeth (extractions).

Band 3: £233.70 covers all treatment covered by Bands 1 and 2, plus more complex procedures, such as crowns, dentures and bridges.



So you have been under charged, be careful pay up or NHS Dental will chase and it will cost you a lot more! as we found out under NHS Dental Penalty charges!

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I now understand that, I'm just frustrated this wasn't stated at the time and I was charged 36 and paid! Also I didn't receive a scale and polish and was in the chair for about 6-7mins. So even though they made the mistake I have to pay the debt collector the money plus fees?


Thanks for your reply!

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It was an nhs dentist! Apologies for posting in the incorrect place!


Your site is brilliant btw, nice to see people can get the help they need!

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