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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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In dispute with nursery, unsure where we stand


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Hello all,

 

I stumbled across this useful site and now here I am asking for some advice if possible.

 

Our daughter was at a nursery for just over two years, it was okay but we never really loved it. A new nursery opened which we really liked the look of and after a tour decided we would move our daughter.

 

My wife emailed the current nursery manager on the 29th Feb asking for a copy of the terns and conditions, specifically with regards to giving notice. The manager emailed back a very short paragraph stating: The notice period is 2 full months from the 1st of the month.’

 

She did not send or mention the terms and conditions as requested. Because it was the the first the next day, we emailed the notice that very next day. Because her email stated two full months from the 1st with no mention of including the 1st. We also

gave a written copy of the same email when my daughter attended on the 2nd, which was a Tuesday. She only attended Tues and Weds.

 

The manager saw my wife the next day on the Weds and asked her into a room to discuss why we were removing our daughter. We kept it polite and said it was just for a change etc. There was no mention of the notice period.

 

A week or so later the manager spoke to my wife again and stated that the notice had been received on the 2nd of the month, and it needed to be a full month. My wife stated she sent the email on the first as per her response to the request for a copy of terms and conditions. She resent it at their request.

 

Our daughters last day came and went which was the 31st March (she only goes two days). We then get an invoice for the extra month which they have then used our advance payment to clear. There was no prior warning of this.

 

My wife emailed asking why and was told it was because we did not give 2 full months as per the terms and conditions. We explained that they were not provided to us when requested and we simply acted on the email sent form the managed when we requested them.

 

We have now sent to letters of complaint requesting our advance fee back. They are refusing to and have also stated that we did not fill out a leaving form. Although there was no mention of this form after we gave notice or in the discussions my wife had after.

 

The ironic thing is that on there last response they enclosed a copy of the terms and conditions we signed two years ago along with a request to remove my child from nursery. Completely useless now our daughter has left. They also state that notice should be in writing as email is unreliable, which is kind of comical as they send emails out every day stating what illnesses are doing the rounds and other important updates.

 

So there you go, we feel aggrieved because we feel we are being penalised for acting on the information they gave us.

 

- they never supplied us with terms and conditions as requested

- they never gave warning they would not be retuning our advance fee

- They never gave us or mentioned a cancellation form until after we had removed our daughter

- They had several opportunities to discuss it with my wife face to face but never mentioned any issues until after leaving

 

So we are at the stage where we need to decide if we send a letter before action etc. Any thoughts on where we might stand?

 

Thanks in advance

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Hello all,

 

I stumbled across this useful site and now here I am asking for some advice if possible.

 

Our daughter was at a nursery for just over two years, it was okay but we never really loved it. A new nursery opened which we really liked the look of and after a tour decided we would move our daughter.

 

My wife emailed the current nursery manager on the 29th Feb asking for a copy of the terns and conditions, specifically with regards to giving notice. The manager emailed back a very short paragraph stating: The notice period is 2 full months from the 1st of the month.’

 

She did not send or mention the terms and conditions as requested. Because it was the the first the next day, we emailed the notice that very next day. Because her email stated two full months from the 1st with no mention of including the 1st. We also

gave a written copy of the same email when my daughter attended on the 2nd, which was a Tuesday. She only attended Tues and Weds.

 

The manager saw my wife the next day on the Weds and asked her into a room to discuss why we were removing our daughter. We kept it polite and said it was just for a change etc. There was no mention of the notice period.

 

A week or so later the manager spoke to my wife again and stated that the notice had been received on the 2nd of the month, and it needed to be a full month. My wife stated she sent the email on the first as per her response to the request for a copy of terms and conditions. She resent it at their request.

 

Our daughters last day came and went which was the 31st March (she only goes two days). We then get an invoice for the extra month which they have then used our advance payment to clear. There was no prior warning of this.

 

My wife emailed asking why and was told it was because we did not give 2 full months as per the terms and conditions. We explained that they were not provided to us when requested and we simply acted on the email sent form the managed when we requested them.

 

We have now sent to letters of complaint requesting our advance fee back. They are refusing to and have also stated that we did not fill out a leaving form. Although there was no mention of this form after we gave notice or in the discussions my wife had after.

 

The ironic thing is that on there last response they enclosed a copy of the terms and conditions we signed two years ago along with a request to remove my child from nursery. Completely useless now our daughter has left. They also state that notice should be in writing as email is unreliable, which is kind of comical as they send emails out every day stating what illnesses are doing the rounds and other important updates.

 

So there you go, we feel aggrieved because we feel we are being penalised for acting on the information they gave us.

 

- they never supplied us with terms and conditions as requested

- they never gave warning they would not be retuning our advance fee

- They never gave us or mentioned a cancellation form until after we had removed our daughter

- They had several opportunities to discuss it with my wife face to face but never mentioned any issues until after leaving

 

So we are at the stage where we need to decide if we send a letter before action etc. Any thoughts on where we might stand?

 

Thanks in advance

 

Two days a week, for a month : how much fee does this represent?

 

"they enclosed a copy of the terms and conditions we signed two years ago"

"they never supplied us with terms and conditions as requested"

 

They supplied you with a copy of the terms & conditions and you signed them and returned them. You are bound by them unless you can show they are unfair (or that they were supplied only after you had entered into the contract : mind you, you have "affirmed" them since by continuing the contract since).

 

They didn't REsupply you with a copy of the T's & C's. Poor behaviour but they aren't (strictly) obliged to do so.

What do the T's & C's say about notice periods and means of giving notice?

 

If e-mail notice is permitted : what time was the email sent on the first?.

 

Notice by e-mail on the 1st, after the 29th Feb would be on 1st March.

2 full months from then would be the end of April.

You've said your daughters last day was the 31st of Match : is that not only 1 month?

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Thank you for your reply. There is a sum of £320.00 in dispute.

 

So from what you have said we just have to take it on the chin and accept it? It just seems poor that they had plenty of opportunity to discuss the matter, but never did. Should they not have pre-warned us they would not be returning the advance fee or mentioned the cancellation form they are now stating we did not complete? They also never disputed the leaving date we gave in the email or letter until after we had removed our daughter.

 

If they had supplied us with the terms and conditions as requested then there would not have been any issue. The managers badly worded email response, lack of T&C provided when asked for and no mention of a cancellation form is what has caused all the trouble. Seems incredibly unprofessional to me.

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See above re: dates.

Did you give them 2 months notice (1st March to end April) (or 1st Feb to end March) or 1 month (1st March to end of March)?

 

Is email notice permitted? If so what time was the email sent (on 1st Feb)?.

 

If they have refused to return the money you have 3 choices:

A) accept that

B) send them a letter before claim (/ LBA) giving them 14 days to refund you and not follow it up if they don't

C) send them a letter before claim (/ LBA) giving them 14 days to refund you and issue the claim if they don't.

 

They might choose to settle / reach a compromise if you follow through but you don't have a cast iron case, and still need to clarify the dates : as stated you only gave 1 months notice (at most!).

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Apologies for the confusion I got my dates mixed up. My wife has been dealing with this, no excuse I know :oops:

 

Notice was given on Monday 1st Feb with our daughters last day being the 30 March as that was a Weds and she only attended Tues and Weds as mentioned. She would not have been due to attend on Thus 1st April. So we gave two months from the first of the month as far as we were concerned.

 

So the nursery would of had almost 3 months notice if they keep the advance fee.

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Hi

 

Does the nursery have a website? If so check it as their Terms and Condition my be on the website

 

When you sent the email did you ensure your settings are set for a "read receipt" (this way when they open your email you get a read receipt as evidence)?

 

With email you need to be careful WHY you may have sent the email on 1st Feb but was it opened and read by them on that day or the next day.

 

You also need to use the nurseries Complaints Procedure to place this amount In Dispute also ensure to title the letter "Formal Complaint" and at the same time ask for copies of the following:

 

1. Complaints Procedure.

2. Customer Care Standards/Policy.

3. Terms & Conditions.

 

If going to send by email ensure your settings are set to get a "read receipt" but you must also follow it up with a letter referring to the email (you need to keep a good paper trail, also get free proof of posting from the post office)

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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