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Advice on non-delivery of goods - iPad - merchant on Rakuten


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Hi,

 

Hoping I have come to the right place and that someone can help!

 

I ordered an iPad from a merchant on Rakuten which should have been with me last Tuesday. When it didn't arrive I tried to contact the seller with no luck and so contacted Rakuten who said give it a bit more time. I eventually got a reply from the merchant who said it was due to them being busy and that my item was due to be delivered on Friday. This never happened. I am now giving them until tomorrow to contact me but even if they do I don't know if I can trust them.

 

Rakuten has some kind of guarantee in place so this may be an option. Not sure if section 75 would work as the payment went to Rakuten and not directly to merchant.

 

The merchant offers an email and phone number but no one seems to answer the phone!

 

Can anyone advise on the best action to take?

 

Thanks in advance

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how did you pay the site/user

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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section 75 on a credit card

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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the site should also have some form of feedback/dispute resolution so use that as well, not instead of a recharge. They have a customer help email and phone so give it a try and see if they offer any help other than saying give it a few days

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social media has an amazing effect on these companies as well so if you use twitter or whatever make sure you tell the world about how things are without being profane

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