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I don't think a response is needed. they have acknowledge the complaint so they must resolve it within 8 weeks or ask for more time (which you can refuse) You can escalate to the Ombudsman if they refuse your complaint before the 8 week cut off or immediately after the 8 weeks.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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