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    • No direct answer for you I am afraid but their actions are surprising. Although banks can and do question unexpected large payments into bank accounts (large relative to what usually comes in) you wouldn't expect a payment from HMRC to be considered a suspicious transaction under money-laundering rules. And you've done the right thing, gone into branch with ID and proof of the source of the payment. Hopefully they will soon unfreeze your account.Sady in all local managers have virtually no say in what happens, it's all down to head office fraud and money laundering team.   Their suggestion that student accounts don't allow you to work is surely nonsense. The requirement in their t&c is that you must be on a full time course, not that you can't work as well. Their t&c say " You must be aged 18 or over and studying on a full-time UCAS registered course of two or more  years’ duration...". Nothing in the t&c about not being allowed to work as well, they made it up. It would be a strange student a/c that said you couldn't work ever - Nationwide must know  that most students need to take part-time/holiday jobs as well to pay their way through university (and have done for as long as student accounts have existed - at least 50 years!)
    • but no judgements yet..urm… think about it..
    • I could never thank you enough Ell-enn - And would never have been able to get through this without your help, support & guidance... Thank you so so much!   I found it all quite traumatic and distressing today - I managed to make myself look somewhat presentable for court and tried to stay as positive as I could, but had a pretty bad panic attack and broke down crying on the way to court, which melted my make-up and I felt very dizzy and unwell. The security staff were helpful and a lady appeared at desk in waiting room (usher I think) and told me that the rep for other side had been there all day, but had popped out for lunch. She said when he gets back he may want to talk to me. I felt like I was going to projectile vomit all over the waiting room. My head started pounding with a severe headache and I was worried I might pass out. He waltzed into the waiting room and stood towering over me at over 6 foot, but only looked about 12 years old.... Very cocky and stood too closely in my personal space. He told me to follow him into a private room for conference and I refused and told him I would prefer for the judge to decide.    Shortly after we were called into the judge. I don't recall his name but I don't think it was the same judge who issued the original possession order and he looked a little bit like Judge Rinder. I broke down crying again soon after sitting down and had to apologise to the judge, who seemed sympathetic. I felt so unwell, embarrassed and humiliated. I then had a panic attack during the hearing and was struggling to breathe - I must have looked such a state.    The judge asked what date the eviction was due to happen (Monday) and then asked me if I had any offers on the house yet and spoke to me briefly, but I could barely speak due to crying. He asked me about my expected return to work and I said I had suffered a nervous breakdown and wanted to be able to get back to work as soon as possible, that my GP had singed me off sick until mid-August and that I was currently on several medications which also affect my ability to work. He asked me if I wanted to say anything else and there was so much I felt I could have put across better, but just didn't feel able to and couldn't think clearly, so said no.   The judge said to the rep for Britannia that he felt concerned about this, but not sure exactly what he meant by that and then the other side stated they had clear instructions to take possession, that I had only paid them £10 and disagreed with my proposal to sell the property myself. The judge asked him if my offer of £50 towards arrears fell in line with Norgan case and the other side said yes. The rep stated that whatever it is I do for a living, my proposals could not be taken into account, as I had no proof or indication of my current income/expenditure.   The judge then came back to me and said he wouldn't be able to agree to more time for property to sell, but would have been able to do more if I had an offer in place / sale agreed. He asked me about my work and for a clearer indication of when I would be able to resume payments / pay a monthly amount towards the arrears. I said that I also had a spinal injury & had had surgery on my spine a few years ago and it was due to complications from that that I had initially been unable to work & fell into arrears and then went on to say that it was Britannias' actions that had caused my breakdown and he did snap at me a bit then and told me he didn't want to hear what Britannia had done, so I apologised. He asked me again when I thought I would be able to resume payments and I asked if September would be ok. I was shaking and having a pretty bad panic attack at that point.    The rep from other side then jumped in and said she needs to pay us straight away, and the judge then stated that he would make an order for me to make repayments from August and suspend the order on those terms. He said if I fell into difficulties again we would be back here again and said that they may be able to help me again if that happened. He asked if that was ok for me and I felt pressured to agree as I didn't feel able to do any other.... I am now now worried about my ability to do this, but obviously relieved at the same time. I think the rep for the other side was a bit p**sed off... He was quite ignorant and I feel traumatised...I feel sorry for the judge having to see me in state like that.   As soon as we had left the room the rep came right up behind me calling my name and told me he needed my updated phone number so that he could contact me. He looked a little bit psychopathic at that point and I told him I didn't want to speak to him and walked off.... I was so dazed I went in the wrong direction when I left the court building and it wasn't until I looked in mirror later that I realised I had tissue paper stuck all over my face from where I had been drying my tears... I HATE Britannia for making me go through that, especially under such poor health.... Which they have caused me!   Thank you again so much for all of your kind wishes and assistance - Especially Ell-enn, as without your help I would be facing Bailiff eviction next week - And still won't sleep until that time has passed.... xx         
    • Just thought I would update, Unite the union have now intervened although initially at a low level.   They have contacted HR at the firm asking them to deal with it in order to stop Unite getting involved
    • Hi.  This was one of the posts i'd seen before - they mention 4 in court and having to pay £1000's in court costs alone...  Presumably, if they're paying costs, there has been some success...??    
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have a read up on variation orders use our search cag box of the red toolbar up top

 

 

the court wont decide on an F&F but a PCM offer.

 

Hi dx100uk,

Just an update on this,

 

I got £750 ppi reclaimed back and it went straight to stupid debt collectors IND

yet they still added on their fees and im still paying £50 per month.

 

i've made a complaint to welcome finance to hopefully get this final over

Its causing me to get a mortgage with ccj but this morning i got a reply

 

RE: Welcome Finance

I

INFO

Reply|

Tue 31/01, 16:15

You

You forwarded this message on 01/02/2017 08:11

Dear Mr

 

Thank you for your details.

 

Unfortunately, Welcome Finance no longer have ownership of your account.

Your account was sold to IND in June 2016, therefore, we have no access to your up to date account.

 

Please refer back to IND and request their complaints procedure.

 

Apologies for any inconvenience caused.

 

Best regards

 

Customer Resolutions Team

Customer Relations

Welcome Financial Services Limited

Ruddington Fields Business Park

Ruddington

Nottinghamshire

0333 99 9510

info@wfs.co.uk

 

the debt is well over 4 years old now from ccj record 23/07/2013 on my noodle account.

 

so either welcome finance is lying cause on my record it says 2013 or ind is lying they brought it in june 2016 which i had the debt way before then

 

theses people love to mess people around and mess with their heads.

 

i think i should take this to finance ombudsman see what they say,

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Useless really as you say

 

Why oh why did you not do as you were told at least twice in 2013 and send that sar off,.......

:frusty::frusty::frusty:

 

Hi Dx100uk,

Just thought i chase this one up with finance ombudsman, I get this reply.

 

Dear

 

I’ve been allocated your complaint about consideration. I tried to call you today, but there was no answer, so I’m emailing instead.

 

I do already have the information I needed to give you my view on your complaint. I’m sorry to advise that yours is not a case I can fairly consider. This is because it’s not possible to achieve the resolution you’ve asked for.

 

On your complaint form you said you’d like the following resolution:

 

But it would not be possible for Welcome to do this as they no longer own the debt. Any adjustments to the amount owed would need to be made by the current debt owner – IND – but it appears you are not willing to deal with them.

 

For Welcome to be able to adjust the amount owing, they’d first need to buy back the debt, but this is not something we could say they should do because of a court approved scheme.

 

In summary, I’m afraid this service cannot take your complaint against Welcome any further. It’s possible we could look at a complaint against IND, but please bear in mind that we would not question or review any decisions made by the courts.

 

I’m sorry to be the nearer of mad news, but I hope I’ve explained clearly, why I’ve come to my view.

 

If anything is unclear or you have any questions for me about what I’ve said, please get in touch by 16 February 2017.

 

Kind regards

 

i think IND is a joke adding in all their fees (court fees,interest i had a full report on this now and a complaint "this debt is now over 6 years old"

 

i've given them £800 in total and offered them money and yet still refused"

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what did you complain about?

 

 

and have you now sent that sar to welcome??

 

 

cause that ind statement is crap


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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what did you complain about?

 

 

and have you now sent that sar to welcome??

 

 

cause that ind statement is crap

 

welcome came back with a reply saying they no longer have my file and they asked "IND to send me a statement instead as they have now brought the whole account" so now I have to deal with IND.

 

Dear

 

Prior to June 2016 IND were only managing your account, they would have been responsible for the CCJ on our behalf.

 

Since June 2016 we sold the account to IND who now have full ownership of it.

 

Best regards

 

Customer Resolutions Team

Customer Relations

Welcome Financial Services Limited

Ruddington Fields Business Park

Ruddington

Nottinghamshire

0333 99 9510

info@wfs.co.uk

 

 

that's the email i got when i sent £10 to get the full report,

 

I complained about welcome and IND treating me like crap on the phone and how the fees im getting on £2000 loan,

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just had another email from this woman :

 

Dear

 

Thanks for your email.

 

We could potentially look at a complaint against IND, but you need to give them the opportunity to do so first.

 

I can say now though, that I don’t think we would agree with your complaint, because the amount they say you owe, has been approved by the courts, and we wouldn’t feel it appropriate to question or disagree with court decisions. In addition, according to the statement you sent us (copy attached), only £200 has been added to the outstanding amount, and this is for court fees. No interest or charges have been added since the loan defaulted in 2013.

 

If you do decide you’d like to pursue a complaint against IND, you should register a complaint with them. Once they respond, or eight weeks has passed with no response, you can then ask us to get involved.

 

Kind regards

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re the SAR...

 

 

they cant refuse

its a legal request

 

 

they must under dpa laws hold your data for 6yrs

 

 

send them this

http://www.consumeractiongroup.co.uk/forum/showthread.php?387319-Failed-SAR-No-Reply-40-Days-Have-Expired-**Correct-as-at-October-2013**


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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re the SAR...

 

 

they cant refuse

its a legal request

 

 

they must under dpa laws hold your data for 6yrs

 

 

send them this

http://www.consumeractiongroup.co.uk/forum/showthread.php?387319-Failed-SAR-No-Reply-40-Days-Have-Expired-**Correct-as-at-October-2013**

 

 

 

cool thanks i'll send that tonight,

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