Defective laptop of Currys: what are my rights please advise anyone

[mohinihersom]

I got a laptop from Currys on 15.8.2015.

At time of purchase, it had windows 8 and was prompting to upgrade to windows 10.

Windows 10 has grown larger in size in recent months now and has currently reached 29 GB.

 

 

I think soon windows 10 will be larger than 32 GB which is supposed to be the size of my hard drive.

 

 

Programs cannot uninstall because they need writing space while they uninstall,

thw laptop keeps crashing.

 

 

Currys keep taking it for "repair" which takes 3-4 weeks a time.

They say they are just doing a system restore when they have to also reinstall the bios options which have disappeared.

 

 

I feel this model is a defective one because the hard drive is too small for windows 10.

I asked them if they would replace the hard drive with one having more space for money and they said they wont do so under any circumstances.

 

 

I dont feel as time goes by windows 10 doing all its updates will grow smaller-it is already too big to fit in my hard drive.

 

This is a new model with only usb input and incompatible with older versions of windows.

Yet the hard drive is too small for the windows it is supposed to carry.

 

As its become obvious the model is a defective one having too small a hard drive to run the windows it is supposed to run, what are my rights? I am for all purposes wihtout a laptop

 

What are my rights anyone?

[citizenB]

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?53-Currys-Dixons

 

 

I think you will need to start your thread in the forum linked above in order to get some advice.

 

 

I will ask site team to move it for you

[steampowered]

thread moved into Curry/Dixons forum

[dx100uk]

something wrong here

no-one makes nor fits 32Gb HDD's

 

are you sure the drive is not partitioned wrongly?

 

there are usually hidden ones and one called data too?

[unclebulgaria67]

Really interesting subject raised. You would have to make an argument under Sale of Goods Act that Currys sold you a laptop that was not fit for purpose, as the memory included was not sufficient to support the operating system for the reasonable lifetime of the product.

 

This is what Microsoft say in Windows 10 system requirements and even they say that some computers sold may not have adequate memory.

 

https://www.microsoft.com/en-gb/windows/windows-10-specifications

 

Not an expert in how you would take this to court, if that is what would be needed. Hopefully, others will advise you further. I can't see Currys doing much, as they would have sold tens of thousands of the same laptops across the country. It would cost a lot of money, if Currys had to start paying for additional memory to be installed.

[dx100uk]

in windows 10

 

 

hold down the windows key and hit 'X'

 

 

now select disk management from the list

 

 

how many Disk do you see listed

[CraigMcK]

What is the make & model number. Is this a tablet type unit?

[CraigMcK]

Just another possibility. When Windows upgrades it keeps the last version to allow you to drop back. This can be deleted Google if needed for instructions.

 

I've had a quick look at PC worlds website and I see an HP that had 32GB storage. Suggestions are to use an SD card for your own files. But in general it has a reasonable score.

[mohinihersom]

Thank you citizenB

[mohinihersom]

Thank you CraigMcK. If other people running 32Gb laptops are having a reasonable experience, if not an excellent one - well I think using an SD card sounds like a good idea. However my windows 10 has got to 29Gb, leaving no room for the computer to work let alone put my files. Surely if its working for others they are somehow preventing all the updates from occurring so windows stays smaller in size? Surely they are informed people? Possibly everyone who can use that model stays on windows 8? Thanks for the feedback

[stu007]

Hi

 

What is the Make and Model of your Laptop

 

From what you have posted I wonder if this is either a Notebook or Stream Model which can be 32GB with the SD Card option to add more storage?

[liverpoolluke]

if the laptop was sold with windows 8 on it and you took advantage of the free windows 10 upgrade it could be argued the item was fit for purpose (to run windows 8 which was on the system at point of purchase)

 

it's generally only netbooks that are sold with 32Gb SSD drivers (not ever hard drives)

[CraigMcK]

Did you remove the old install of windows 8, I suspect that is your biggest problem.

Have a look at microsoft's instructions on how to do it

http://windows.microsoft.com/en-gb/windows-8/how-remove-windows-old-folder

 

Hopefully that will clear out enough space, but as has been said. with only 32Gb it's more of a tablet spec.

 

PS Just checked my windows folder on my surface pro and its 19Gb, by the time you add some programs it's going to need the SD card to use for space

Edited May 3, 2016 by CraigMcK
update

[tobyjugg2]

The other issue is that the unit, whatever it is, seems to be loosing its bios settings according to the ops post.

 

They should have replaced the cmos battery at least, and if it keeps occurring after that, then it would indicate that the mainboard is possibly faulty.

This would NOT address the space issue.

 

Problem is that software issues are quite legitimately resolved by a complete reinstall of original OS, the issue is that it is often used to avoid properly addressing other genuine faults.

[CraigMcK]

I would expect that may be user error. Windows 10 does not give access to BIOS in the same way previous versions did due to the way it starts up.

If the BIOS had truly gone it would not even get beyond the initial power up, which seems not to be the case. I believe you need to hold down the shift key when shutting down, then F2 will work at startup

[tobyjugg2]

I would expect that may be user error. Windows 10 does not give access to BIOS in the same way previous versions did due to the way it starts up.

If the BIOS had truly gone it would not even get beyond the initial power up, which seems not to be the case. I believe you need to hold down the shift key when shutting down, then F2 will work at startup

 

All true, but a dead cmos battery for example can cause loss of all settings - hence a cmos failure message at boot, or alternatively depending on the boot code, reset to some defaults.

The OP would need to further define the symptoms of the bios loss issue.

[labrat]

going from memory the steam doesnt have a cmos battery

 

it uses the main internal battery of the netbook

[tobyjugg2]

going from memory the steam doesnt have a cmos battery

 

it uses the main internal battery of the netbook

 

Why do you think its one of the HP streams rather than any other HP asus or whatever ? Cant see any reference or am I being blind?

I recall a number of laptops/webbooks lost cmos if the main battery goes totally flat

 

If it is a stream, then they do appear to have bios batteries

http://support.hp.com/us-en/document/c01368145

 

used to get loads of eebooks with this issue - almost always mainboard as Dixons repair center at Newark would know.

 

Shocking company.

 

 

If it is a stream, this may be relevant

http://h30434.www3.hp.com/t5/Windows/HP-stream-7-HP-BIOS-Update/td-p/4846409

[labrat]

Sorry went off stu's post

 

Anyway cmos aside - although I did just pull a stream apart to check and there is no cmos battery

 

I think it would be hard pressed to get an exchange or refund. The issue is that the windows it was sold with was windows 8. Its fit for purpose with that on. Its unfortunately your choice to upgrade to 10 and all the issues that creates

 

I'm not sure what the op means by bios options. And I think it's that which has side tracked everyone with speculation of cmos issues

 

I will say that your unlikely to be able to upgrade the storage aside from USB or sd be to the fact that most of the 32gb ssds are built into the mainboard

[Deadyankee]

I upgraded my sons Hp stream to Windows 10 with no issues, same size storage in it.

[PIXeL_92]

Run this program;

 

https://www.grc.com/never10.htm

 

This will remove all files that MS have snuck in their Windows Updates. It will also block any future ones.