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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Education, Bad Attendance due to ill health, and a Caution


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Hi all

 

Background

 

My 12 year old son has a condition called Sinusitis.

 

This is where he has severe Head aches, in the morning, gradually decreasing through out the day.

He has been off since late January.

He has been for a M R I scan to check his brain, all came back clear.

 

So now it has been referred too County, Missing Education and Child Employment department.

 

We have a meeting scheduled,on May 9th.

 

1- Has anyone been through one of these meetings and can Offer advise.

 

2- I have been informed that at the start of the meeting, We will be cautioned,

 

3- Do I have to accept this caution, ( I assume this is a caution the Police use )

 

4- Would it be prudent to Record the meeting, either covertly or in the open.

 

I would appreciate any advise as I have a feeling we will be stitched up.

all I want is a resolution, and help for my son.

 

Leakie

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Thread moved to Local Authority Forum.

 

Regards

 

Andy

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Hi all

 

Background

 

My 12 year old son has a condition called Sinusitis.

 

This is where he has severe Head aches, in the morning, gradually decreasing through out the day.

He has been off since late January.

He has been for a M R I scan to check his brain, all came back clear.

 

So now it has been referred too County, Missing Education and Child Employment department.

 

We have a meeting scheduled,on May 9th.

 

1- Has anyone been through one of these meetings and can Offer advise.

 

2- I have been informed that at the start of the meeting, We will be cautioned,

 

3- Do I have to accept this caution, ( I assume this is a caution the Police use )

 

4- Would it be prudent to Record the meeting, either covertly or in the open.

 

I would appreciate any advise as I have a feeling we will be stitched up.

all I want is a resolution, and help for my son.

 

Leakie

 

"Do I have to accept this caution, ( I assume this is a caution the Police use )" :

What sort of caution?

Caution as in an acceptance of guilt as an alternative to prosecution : you can decline and go to court.

 

Caution (for interview) ; as in "interview under caution" : where the caution is as laid out in PACE ("you do not have to say anything but it may harm your defence if you fail to mention ..... Something you later rely on in court" : you can't decline the caution but you can say "I wish to have legal advice ......"

If this is an interview under caution : speak to a solicitor prior to the interview!

 

If it is an interview under caution they should be recording it. You can do so too : tell them as there is no reason they shouldn't know and agree.

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Thanks for moving thread Andy,

was not sure where to post.

 

Honeybee

The only treatment he has been given is a mild antidepressant,

also paraceatanol and Ibuprofen

 

It has been diagnosed as Sinusitis , by the doctors, and we have been referred to a consultant,

we are still wait to hear from the hospital, when his first appointment will be,

we have been wait for 6 weeks now to get a date.

so no formal diagnosis until we see the consultant.

 

BazzaS

 

I have been told we will be cautioned at the start of the meeting,

so assume it will be an interview under caution, so if they decide, my son is not genuinely Ill

it would proceed further.

 

The school have been putting his absent as authorised absence,

But the letter we received have put it down as 1 month unauthorised,

between March 3rd - April 3rd 12 sessions 0 attendance.

Easter was in between.

 

The above has sent the alarm bells ring,

I can not prove his illness until he gets to see a consultant,

even then he may have recovered by that time,(have been told it could be June or July before seen)

 

I will ask to record for my reference.

 

Thanks

 

Leakie

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Hi old Codger

thanks for your interest.

 

The referral for a consultant, was sent beginning of March

2 weeks after referral I had a letter to contact a call centre to sort out referral.

nothing heard so tried to change the hospital but can not.

so just over 2 months,

I have been told could be June or July before being seen.

I have another son who has been waiting since January 9th to see a dermatologist, and still no appointment.

Same Hospital.

 

Leakie

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Well some one suggested Kids inspired could possibly help my son,

Have contacted them and possibly have 12 counselling sessions to come.

 

I have done everything I can for my son but just did not know where to turn.

School not a lot of help.

Just worried I may get stitched up.(£60.00 fine)

 

any advise would be appreciated

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Hi ericsbrother

 

Well had the meeting, and as you say it is all about attendance,

I recorded the meeting for my own reference,

 

They are going back to the Doctor to see if he is fit to go to school, if the Doc says yes then I will be fined.

The doc only think it is Sinititus, but have sent him to a consultant which will now not be until June.

 

The Doctors have suggested various pain killer but none have worked and the one's that would work, only the

consultant can prescribe, so catch 22

 

The school change the Authorised Absence to unauthorised with out informing me and to be honest it is bad 56.6%

There is no way I am paying any fine because I can see and the school has seen how ill he is.

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  • 2 months later...

Sorry for not updating

 

My Son has seen an ENT consultant, then referred to Brain consultant,

Looking like they are putting it down to Emotional Distress,

 

But this is still to be diagnosed, I am waiting for the letter from the consultant to the Doctor.

 

The school has now referred it back to MECE ,

They want me to prove he is not fit for school ,

 

How can I do that, I am not medically qualified.

the Medical side has now nearly taken 5 months!!

 

Family Solutions are now involved

 

So have been referred to what was CAMS

 

The lady said I could end up in court soon if my son does not attend or I can not prove his fitness.

 

Gettting to the end of my teather now just do not know which way to go.

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  • 2 weeks later...

Send your child to school with the splitting headache and wait at the gate for the inevitable call at 9:15 asking you to collect him.

After a few days they'll understand that it's not a fake illness.

Unfortunately with these fools you have to play their own game.

If you really want to screw them over one day don't answer the phone and they'll be forced to take him to a&e: Paper trail created.

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I have already done that,

 

#The school accept his is ill, apart from the doctor confirming it.

#this is the stumbling block. no proof.

 

But it is the council who are the one's I have more of a problem with.

 

All they seem to want to do is threaten me,

 

Lost count how many doctors and Hospital appointments he has had.

 

The main problem is no one with commit that he is fit for school or not.

as they are still trying to find out what is wrong.

Everything takes time, (so far 6 months)

 

The schools hands are tied with regards to school work, if he is not fit for school

he is not fit to do school work at home.

 

Looks like I will be invited to another meeting, (under caution again)

 

What would happen if I did not accept the caution, or refused to speak at the meeting.

 

Just want him sorted and back to school he has suffered with these head aches for so long now.

The doctor has only given him a mild anti depressant.

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  • 2 months later...

Update

 

Have another meeting at the school tomorrow, I think it will be under caution again.

 

Still waiting to be assessed by the mental health team looks like it will be in the new year before being seen.

Then if accepted another couple of months before he is helped.

 

Looks like a fine is on it's way,

It is something I will refuse to pay and take it though the system.

School have been no help

Will update again soon

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what about doctors notes in the meanwhile? you should have dragged him off down to your GP every day if necessary, you knew this was in the offing

The under caution bits are only so they may record waht you say and use it in evidence, this is not like a police caution offered as an alternative to prosecution so dont be confused.

You could remove you son from school and have him home tutored and that will end the matter, you may find a local group who share this responsibility. Basically it is the school rules you agreed to being brokena nd if he isnt at that school then it ends the obligations

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Hi Erisbrother

Thanks for the interest.

 

A bit of an update.

The meeting for last week was cancelled at short notice.

But we had a meeting today,

 

Well EWMHS (emotional well-being mental health services)have decided that my son has a problem and needs to have a gradual return to school.

 

So County Missing School Child working Services

have now closed the case,

The problem I had no one on the Medical side were prepared to commit themselves until they knew what was wrong.

 

But EWMHS decided this was the best way forward, even though, they have not assessed him, to see what the problem is!

 

Just seems like they were just going through the motions, and causing me a lot of distress in the process.

 

How can the know what the problems are until they have seen my son.?

 

So the main part is over for now, and hopefully he will get the help needed, the school have now change there attitude as from today.

 

These agencies seem more worried about following procedure than about helping my son with his issues.

more meetings to come , so will update as and when, it may be useful for other menbers?

 

Leakie

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  • 1 month later...

I hope that you are still making progress Leakie.

 

Just thought that I should suggest that you ask the medical people if allergies and migraines have been considered. Sometimes headaches can be caused by eating certain foods and bright lights. Thicker bedroom curtains and a change of diet may have no effect whatsoever but are worth thinking about. Questions must obviously keep being asked if there is something in the school or home environment that is causing emotional distress.

 

Well done to them for eventually noticing that there is a problem.:!:

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