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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi there I currently have an outstanding debt of £1889 on a vanquis credit card

 

I thought there was a default registered to this card but my credit file shows not

 

I have an arrangement to pay in place since July 2013 and have paid £40 on Time each month

 

I have recently requested a F&F SETTLEMENT and they will accept £1000 but only on a partial basis which is no good to man nor beast as the debt will then be re sold

 

They say it isn't possible but I have explained that if they write of the difference the account can be fully settled at £1000

 

I have had the card since 2005/6 and can't remember the last time I used it- the credit limit is 3k and ive no doubt the balance is made up of interest and charges

 

Can someone give me any tips on leverage. I have other debts which I need to settle this year as I need to re mortgage

 

Thanks in anticipation

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just to be clear

settling debts will not improve you credit score

if a debt is defaulted

that's there for 6yrs paid or not.

 

now on to vanquish.

 

they are probably wanting to settle as you've guessed right

the debt is largely PENALTY FEES [£12} a pop

and p'haps their version of PPI [ROP}

they've taken every month

 

it would not harm you to CCA request them

and send as sar to them to get all the statements

that will put you in a far stronger position [esp if no CCA]

to drive a low bargain and get the account removed to or atleast any negative stuff on it.

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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if theres no enforceable agreement that will make your position much stronger

 

 

as would the debt being inflated with penalty charges & PPI [rop]

 

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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If you request the CCA and SAR from Vanquis and there is something wrong with the debt be prepared for it to be sold on to a DCA. Make sure you claim all the fees that have been added then maybe you will have a better chance with a F&F. If you do go for a F&F make sure you have it in writing that the remaining debt will NOT be sold on, keep this letter very safe as you may need it some time in the future...

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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What do you make of this? Received today.......

 

Thank you for your recent offer to part-settle the above account; I can confirm that we can accept the original amount of £1,000.00 as a partial settlement. Please be aware that if you accept this offer then the remaining balance will be written off and we will not sell this debt on or try to collect this debt at a later date.

 

Should this amount be payable, we request that this amount be paid within the next 14 days. Failure to do so will mean the offer will then expire and a higher amount will be required to part settle the account.

 

Please be advised that any part settlements will be reported to the credit referencing agencies as ‘partial settlement’, but the balance will be written off and the account closed. This can not be changed to a full settlement at a later date. If you have any further questions regarding this please contact us on 0330 099 3000 to speak to an advisor.

 

Yours sincerely,

 

Harriet

 

Collections Team, Vanquis Bank

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PS=waste of money

it'll be there for 6yrs from your payment date and kill any further credit

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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You want the full removal of the credit file entry otherwise it isn't worth paying.

 

What they've said is they'll accept payment, they'll close and wipe the account but they will still screw your credit history up for 6 years

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 months later...

Apologies if this is in the wrong section but i can`t find one for vanquis

 

i have an historic card 2005/6 with a payment plan currently in place@ £40 pm

 

outstanding balance £1800 credit limit was £3k but credit line now withdrawn

 

no default on the acc but not used for years so outstanding balance largely interest and charges although interest now frozen.

 

Guessing i need to CCA and SAR

 

Does anyone know the best address to write to as the only one i can find here is years old

 

Thanks in advance

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Which address do you have?

 

This is the one I found on google,

Vanquis Visa Card

Customer Services

PO Box 399

Chatham

ME4 4WQ

https://www.vanquis.co.uk/contact-us

 

Have they been sending you an annual statement of account?

 

Does this show on your credit file at all?

 

How long have you been paying this for?

 

Reclaim ALL of their fees/charges and interest, after you've sent them the CCA request with the £1 fee, if/when they fail to supply, stop payments.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Customer Action Team

Freepost RSBJ-HULA-XLGG

PO Box 399

Chatham

ME4 4WQ

 

Or

 

 

Write your complaint and also email. Could be good.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Which address do you have?

 

This is the one I found on google,

Vanquis Visa Card

Customer Services

PO Box 399

Chatham

ME4 4WQ

https://www.vanquis.co.uk/contact-us

 

Have they been sending you an annual statement of account?

 

Does this show on your credit file at all?

 

How long have you been paying this for?

 

Reclaim ALL of their fees/charges and interest, after you've sent them the CCA request with the £1 fee, if/when they fail to supply, stop payments.

 

Dont stop with payments for now. Youll default the account and this is a bad idea.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Thats great....thanks for the advice

 

Regarding the CCA and SAR one says to add signature and one isnt necessary

 

If i send both requests at the same time isnt that giving the company the opportunity to copy my signature onto a potentially non exsistant CCA?

 

Is it acceptable to just print my name in pen?

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NO, ALWAYS sign your name on the SAR ONLY!!

On the CCA, there is NO requirement to sign it, on that one print your name.

 

Send them in separate envelopes, as the SAR will need to go to the data controller.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 5 weeks later...

Have had responses now for both CCA and SAR

 

They are `apparantly` not required to provide a copy of the signed executed agreement-this is only necessary should THEY undertake legal proceedings and not at any time prior to.

 

They have therefore provided a blank reconstituted agreement which proves NOWT and a copy of standard terms and conditions

 

Balance outstanding £1699.96

 

which is also the amount currently payable by me at any time on demand according to them

 

approx £200 overlimit and late payment charges dating back to 2009..................

 

Need help from here with charges and interest etc and where to go next

 

no default but arrangement to pay showing on credit file

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hey are `apparantly` not required to provide a copy of the signed executed agreement-this is only necessary should THEY undertake legal proceedings and not at any time prior to.

 

They must supply the CCA agreement or a compliant reconsituted one upon request. Failure to supply it in 12+2 working days means that the alleged debt is unenforceable and you dont have to make any further payments. They can and will mark your credit file though, but they cant perform any collection action.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I think they have provided a `reconstituted agreement` which is totally devoid of any information pertaining to me other that my name and address

 

and sar was breakdown not full response which is fine as long as its accurate!!

 

without statements is impossible to say

 

it includes copy of notation,key to abbreviations and list of transactions and charges

 

memos at back too re phone calls

 

Hi guys......

 

Have received reconstituted `blank` agreement in response to CCA req.....they only have to provide signed copy if they commence legal action?

 

Have collated charges based on SRA req using PPI spreadsheet-thanks DX

 

£264 in ol and lp charges.......£94.11 in interest covering 2010-2013 charges and int stopped after that with AP in place

 

£358.11 in total- need template letter for charge refund if someone can kindly put me in the right direction.......struggling to find template letters.

 

Waiting for SAR for Halifax,B card and LLoyds now to do the same

 

Thanks in advance

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What did you receive? When we're the agreements taken out? Before April 2007 they need a copy of the original

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Agreement taken out 2009

 

Rec copy of standard t&c's and blank reconstituted agreement (short response form) only info is my name and address stating only necessary to provide the original signed copy for court

Copy of account notation list of transactions and charges and phone call memos

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please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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SAR can't just be a breakdown, it MUST contain FULL facts, letters, agreements, in fact everything they hold on you regarding this account MUST be sent in response to a SAR.

 

Have they had the full 40 calender days in which to supply ALL of this info?

 

If so, then you 'could' send them a letter demanding whether this is ALL of the information they have regarding the SAR, if not, you give them a further 7 days in which to comply with your legal request, or you will file a complaint with the ICO to investigate.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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