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    • I don't think that you have told us when you bought the car. However, you have referred to a conversation in which they apparently told you that the MOT had been carried out on 11 November so that suggests to me that you bought it after that date. Although it seems as if you are dealing with quite a dodgy crowd, you may as well go through the paces of asserting your proper rights. Because you have discovered this issue within the first 30 days – you can add to the strength of your position by sending them a letter asserting a right to reject the vehicle under the consumer rights act. If a car manifests a defect within the first 30 days then you are entitled to reject it out of hand with no chance of repair but you must assert your right in writing. Send them a letter immediately – recorded delivery – informing them that you are rejecting the vehicle and telling them on what grounds and say that you are asserting your rights under the consumer rights act. It won't make a whole lot of difference, but later on if you find yourself having to take court action, then it will all help. Please let us know when you have had the AA check. Meanwhile, I suggest that you contact me at our admin email address and let me know the identity of the garage and any other identity clues that you have unearthed. It may enable us to give you additional help
    • Assuming you're correct about the limitation running from the last date of deferral. The last deferral was in 2013 so the statute barring period would end on 31 August 2019, the money claim was made on 3rd June 2019 so is within the limitation period. Therefore the debt is not statute barred.
    • I agree with my site team colleague @slick132 but with variations. These people have been needing you around and cause you serious harm in terms of the amount of effort that you have been put to as well as the damage to your credit file. You have taken all sorts of different stories and also been misled by them as to their statutory obligations in respect of data disclosures. It has taken the issue of court claim to get them to make any move. You have taken control of the situation and it is you who has the whip hand at the moment. They are now proposing to telephone you to discuss the matter in some way – but you have no idea. Also, you have no idea who you are going to be speaking to and whether they have authority to commit Virgin to anything at all. If you agree to this phone call then you are at risk of handing control back to them because they will partly ask you to withdraw the action and they will also offer to make a payment as a "gesture of goodwill". Now that you have attracted their attention and they realise that something needs to be taken seriously, I don't think you should let go of the initiative. Please can you post up the email which you received from them. He was it from and what is that person's role within the company. I think you should write to them and refuse the call and tell them that you are happy to discuss matters that you will want to know what it is they think they have to discuss and who will it be who will be phoning you – and will that person has any authority to make decisions. I think should also emphasise to virgin that they are already in breach of their statutory duty. That if they decide to file a defence that they will have to sign it is a statement of truth subject to a sanction for contempt of court and that as they are clearly in breach of their statutory obligations, it would not be possible for them to sign off such a statement of truth and if they do, then you will bring the whole thing to the attention of the court and invite the court to express their own opinion on the matter. I think it's very important that they tell you in advance what they propose to discuss. I think you should tell them that if they're not prepared to disclose the purpose of their phone call and the points that they intend to cover and if the phone call is not made by somebody at a suitably elevated managerial level, then you are not prepared to discuss the matter. I'm afraid that I'm struck by the naïveté of your statement which I suppose is intended to be assertive.   Haven't we reached a point yet where you understand that you can't trust these people and although you may discuss various things on the telephone, if they then are required to minute the conversation and provide you with the resume of the conversation, you are handing them carte blanche to present the conversation in a way that suits them together with nuances included or removed, and generally slanted in their favour. They might not – but you are certainly opening up the possibilities and if that's what they do, how are you going to counter them and say that they have not correctly recorded what you discussed and agreed? You seem to be doing everything you can to keep on handing the baton back to Virgin. I have no idea why. You should not get involved in any telephone conversation unless you have first read our customer services guide and you are recording the call for your own benefit. If you cannot do this or you are not prepared to do this then don't take the call at all. Please will you post up the email that you have received, let me have your comments on what I've posted here and if you agree we will draft a response. You might like to start. Apparently they are proposing to telephone today and so we need to get a move on. If they happen to telephone before you have received a written reply to your message, then you should simply tell the caller that you are still waiting for their response to the email which you sent a little while earlier and you're not prepared to discuss anything until you have their written reply to that.
    • Well done on getting your refund and thanks for the update. I understand that you are still out of pocket. If you would like to get that money back and we will help you and I think it will be fairly straightforward. The amount of money outstanding is scarcely worth his while causing any trouble. It would be very helpful if you could post up a link to the new advertisement and also do you have any pics of the car and also its registration number please. I think we owe this to possible new owners in case they come to this forum.
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Very. Vacuum cleaner not fir for purpose.

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We ordered a cordless vacuum cleaner from Very at a price of £79.99 excluding delivery charge.


When the cleaner arrived we charged the battery for the recommended time according to the instructions.

we then tested it out on the living room rug but it hardly picked anything up.

Its only a small rug about 4ftx3ft but the vacuum was struggling to pick up anything at all.


After 10 minutes of trying to vacuum just a quarter of the rug we gave up and decided to try it on the stair carpet,

same thing happened it was totally useless.

We gave up completely and returned the cleaner the next day stating it was not fit for purpose.


Initially Very re credited us after receiving it back

a couple of days later a delivery agent tried to give us what we thought was replacement cleaner of the same model

which we had not ordered so my wife refused to accept delivery.


A few days later our Very account had been recharged for the cleaner, we called them to find out why.

They said they had tested it and found nothing wrong with it.


Since we refused to accept its 2nd delivery Very have possession of the item and want to charge us again to have it re delivered.


They are refusing to remove the cost of the item from our account

therefore we are being charged for an item we do not have which which is unfit for purpose in the first place!


Can someone please give us some advice.


We would be 'VERY' grateful!

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when did you receive it?

when did you first alert them it was crap?

and when did send it back?




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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We received it on a Saturday (weekend before last), tried it on the Sunday, sent it back next day (on the Monday) stating not fit for purpose.

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you are entitled to a full refund

and you don't have to give any reason



under the distance selling rules

now the consumer rights act

you are entitled to return any item

and get a full refund.

within 14 days


best you point this out to them.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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they have to refund under what were called distance selling regulations. #You dont even need to tell them why you are returning, you have the right to "inspect" the goods and decide whether to keep them or not.



You need to write to them and tell them to either correct this error on their part

or you will be using the small claims procudure to recover your money and all subsequent costs and interest.



Essentially Very are too full of themseleves to bother with things like the law

and assume their customers are ignorant so let them know that you arent going to put up with their behaviour.


Keep to email or letter and not phone calls, the paper trail will be their undoing.

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I emailed them with all the details and they haven't got back to me



I went on their facebook page and complained about their rubbish products.

Someone from very messaged me and and apologised with the usual rhetoric

then asked me to send all the details to their social media email

and they would deal with it but Im still waiting.



This item is on credit and they are demanding a payment for it by tomorrow 29-04-16.

I am worried that if the account goes into arrears because of this issue it will damage my credit status!

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It wont damage your credit status because wont have defaulted on the terms of the agreement,

unlike them breaching the law.



As you havent actually paid for it yet, just had the money assigned,

you cannot claim they owe you a refund so you are stuck with their idiocy until they take a wrong step.


They are part of the N Brown group plc


their PR manager is Suzi.Burns@jdwilliams. co.uk (no space before the dotcodotuk)



Let her know how rubbish their system is an how much you are looking forward to putting it all on twitter,

facebook etc with her email addy as a hashtag.



They dont like that when it happens.

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I have just received an email from their queries people.


The queries emails says...


Thank you for your email.


The unit was inspected by our returns centre and they did not locate a manufacturing fault with the item. Had you used the item before it was returned to us? Once installed or connected, goods are non returnable under the home approval guarantee.


Many Thanks


Im still waiting for a response to my email to Suzi.Burns@jdwilliams. co.uk.

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what al oad of ole twaddle...



Once installed or connected, goods are non returnable under the home approval guarantee


so how the beep can you approve something if you cant plug it in and test it...mad:


but anyway you returned it under the distant selling regs/CRA

so guarantee doesnt come into it

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ok here is a fob-off email I have just received from Very today...


As per our phone call/ e-mail advising you of the return compliance decision not to accept your return 6RRJ3

as no manufacture fault has been found.

You have asked us not to return the item to you at this time

so we have informed them to put it on a 6 week hold.

Therefore we will hold the item in our returns centre for 6 weeks.

At the end of the hold time the item will be disposed of and no credit given on the account.

If you wish to have this item returned back to you please call and we will arrange this.

A charge of £3.95 will be added to the balance of your account due to the additional handling costs that this will incur.

If the return is requested by you, details of this charge will be shown on your next statement.

Your account has not been credited.

If you have any queries about this, please call our enquiry line on 0844-822-4662 and we will be happy to help you.


I still havent received anything back from Suzi.Burns@jdwilliams. co.uk so where do I go from here?

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if you can I would pay the rest of your very bill off leaving nothing more than the cost of the vac (pay the £4 postage to make life easier) then refuse to use your account or pay anything further untill the matter is solved, you have right's under CRA 2015 it may take some time to sort as it all needs to be in letter form and I bet very won't respond to any email without a legal advisor helping the wording


some big company's like this do try and get you to forgo your legal right's pointing you to there t's&c's


Please also be aware that once you challenge them your very account will more than likely be closed

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everyone makes mistakes, hopefully this may help ?


Shop Direct


Mr Matt Dixon Group Product Director


Email matt.dixon@shopdirect.com


now this person maynot have anything to do directly with very, but he is listed as CEO on a basic webserch for shop direct which own's very, the above email address may pass you on to another person for further assistance

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ok with one thing and another I was getting nowhere fast

last week my wife who ordered the cleaner said she would pay for it.



I emailed Very and asked them to send the cleaner back to us

and my missus would pay for it and use it for cleaning the car.



They sent an email back saying they would send the cleaner back to us and it would take a couple of days.

So far we havent received it.



I emailed them today telling them we've not had it back and they claim they have sent it.



Their email says...


As this item has been sent back to you, and it seems to have been lost in transit,

I have attached a declaration to this email.


Please read that and respond stating "I have read the declaration and I agree with its content".


Once we receive your reply, we will be able to reach a final resolution.


Many thanks, and I sincerely apologise for the delay this will cause.


The attachement:




I confirm that I have not received the above item(s) from Shop Direct Home Shopping Limited.


In the event that the above item(s) is subsequently received by me, I recognise that the item is the property of Shop Direct Home Shopping Limited and I will immediately contact them to either:


arrange return of the item(s); or

arrange payment for the item(s).


I acknowledge that;


Shop Direct Home Shopping Limited reserves the right to reverse a claim outcome within a reasonable timescale where additional evidence subsequently becomes available and that any such reversal will be notified in advance


Deliberate misrepresentation or omission of facts in order to misrepresent the true situation may result in a claim being rejected

Evidence may be requested as part of an investigation and failure to provide this may impact the outcome of the claim


My co-operation may be required during any investigations into my claim including any investigation undertaken by Shop Direct Group Security or Fraud teams


Shop Direct Home Shopping Limited may pass information regarding such Goods Lost in Transit claims and any additional information it deems to be relevant to law enforcement and other agencies


Are they setting me up for some legal rip-off?



What do I do next?

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do what they ask

still don't think you should have to pay anything for a product that is not fit for purpose

and one that was returned within the 14 days under DSR/CRA

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Heres the email I got back today


Thank you for your email


I am sorry that you have been having issues with item 6RRJ3 Morphy Richards 732006 Supervac 2-in-1 Cordless Upright.


i have spoken to the return centre again and they have apologised and advised there was a dely in sending it back out to you.


It is on its way and should be with you within 14 days.


I am very sorry for any inconvenience this situation has caused you.

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