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Michael Browne

Three-and-a-half years to fix fire-risk tumble dryers

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It could take Whirlpool more than three-and-a-half years to service and modify all of its fire-risk vented and condenser tumble dryers, new Which? research can reveal.

 

With owners of fire-risk dryers already being told to get in line and wait up to 10 months for their machines to be serviced, it’s emerged that it could take Whirlpool several years to service the almost four million machines it says are still in UK homes.

 

5.3 million fire-risk dryers were sold to UK consumers between 2004 and 2015, made up of 127 models from Hotpoint, Indesit, Creda, Swan and Proline.

 

Parent company Whirlpool hasn't released the names of the 127 machines, and is instead asking customers to check online or call to find out if your dryer poses a fire risk. But even once you find out your machine is at risk, you could be in for a long wait for a repair.

What you can do if you own a fire-risk dryer

 

If your dryer has a green dot sticker on the back panel, inside the door or on the door rim, it will be a newly produced machine and not affected.

 

If there’s no green dot sticker, it will need to be modified – call 0800 1510905 or go to safety.hotpoint.eu (for Hotpoint, Creda and Proline) safety.indesit.eu or safety-swan.eu to register for a modification.

 

Read more: http://www.which.co.uk/news/2016/04/three-and-a-half-years-to-fix-fire-risk-tumble-dryers-438193/ - Which?

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Mine is an affected model. We've had contact saying we're in a queue that extends more than 10 months.

 

 

They offered us a discounted new model, think I had to pay £150 - I didn't go for that.

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